Talkroute FAQ

Have Questions? Check out these Answers.

Don’t see the answer to your question? Please contact us and we will be happy to assist.


SIGN UP FOR FREE TODAY!

General Questions

Talkroute is a cloud hosted PBX solution.

A PBX (Private Branch Exchange) is an industry term for a phone system. Businesses have traditionally used a PBX to control all of the phones in their location. PBX systems are typically very expensive and require constant on-site support to maintain.

Cloud Hosted PBX (or Virtual PBX) is a phone system that is hosted by Talkroute. There is no equipment for you to buy and the system is operated and maintained remotely by Talkroute. Our solution utilizes your existing service provider(s) and offers numerous features not typically found in a traditional PBX system, at a fraction of the cost.

Talkroute is a feature rich phone solution that unifies your existing devices into one system. Our features range from a fully customizable auto attendant to receiving your voicemails by email. All features are included with every plan and can be customized online in your control panel.

  • An auto-attendant that will welcome your callers to your company and offer them a menu of options to choose from.
  • Forward calls to any device; cellular, home, and/or office.
  • A dedicated toll-free and/or local number for your business.
  • Hold Queuing Technology; Your callers are forwarded to you in the order they are received. Never miss a call.
  • Call Announcement; Before you answer, know where your call is coming from (sales, support, etc) and choose to accept, reject to the hold queue, or send to voicemail.
  • Custom Audio; Utilize our library of audio for your greeting, menu, or hold music. You can also upload and record your own.
  • Manage all settings and options through your online control panel.
  • Set operational date and time parameters for your phone system
  • Customizable greetings for answering calls and when you are unavailable.
  • Caller ID and/or Call Screening lets you know who is calling.
  • Forward voicemails to your email account.
  • And much more…
No. Talkroute makes use of your existing phones and devices. Simply add any active device in your Talkroute control panel and choose which menu options to forward to it!
Yes, at this time Talkroute only works with U.S. & Canada numbers. However, Talkroute service will work outside of the U.S. & Canada as long as the forwarding devices have U.S. based numbers.
Once you sign up for a new Talkroute account, you will instantly have access to your control panel. In some instances, certain phone numbers can take several hours to activate. However, you will be able to start building and modifying your new phone system immediately. Most new Talkroute accounts can be setup and ready to use in less than 60 minutes.
Yes! As long as your phone has an active phone number it will work with Talkroute. We can forward calls to cellular phones, office phones, home phones, IP phones, satellite phones, etc.
Yes, Talkroute utilizes your existing service and does not require you to change service providers or utilize VoIP. Now you can have the feature rich experience of a Talkroute system combined with your favorite service provider.
Yes! Talkroute has two options for utilizing an existing phone number with our service.

1. You can simply forward your existing number to your new Talkroute phone number by contacting your carrier directly. This option is best if you wish to have callers that dial your existing number be forwarded to your Talkroute system but still retain the number on the original device. For example, if you wish to use your cellular number, you can forward it to your Talkroute phone system but still keep the number retained on your cellular phone for out going calls. Please note that if you forward an existing number to your Talkroute phone number, every caller that dials your existing number will be first forwarded to your Talkroute phone system.

2. You can port your existing number directly to Talkroute by contacting our support department and request “Number Porting”. When you make a Number Porting request, Talkroute will move your existing phone number away from the original carrier and device. Talkroute will now host your phone number for you. This option is best if you are planning to cancel an existing service plan and wish to keep your existing number. Please note that if you port a number away from an existing device, that device will now need a new phone number to operate.

For more information on Forwarding Your Existing Number or Number Porting, click here.

Yes. You may port your Talkroute phone number(s) to another service if you decide to cancel your Talkroute service.

Please note, that this only applies to active paid users. Talkroute retains the ownership of all numbers during the free trial period. If you wish to cancel your trial but still retain your Talkroute number, please contact us. Talkroute makes every effort to honor all port requests. It is not the responsibility of Talkroute to ensure your new service provider accepts ported numbers.


Feature Questions

Yes, Talkroute offers Outbound Dialing which allows users to display their Talkroute Number as the Caller ID from ANY phone. There is no app to download or install. For more information on Outbound Dialing, click here.
A call menu (also referred to as an auto attendant) gives your callers a number of options to choose from when they call into your Talkroute phone system. These menu options can be added and customized in your Talkroute control panel. Here is an example of a typical call menu:

Press #1 for “Hours of Operation”
Press #2 for “Sales”
Press #3 for “Support”

You may choose to forward a menu options to any number of forwarding devices (e.g. cellular, home, and office phones). You may also choose to forward a menu option to a custom audio message (e.g. Hours of Operation). After your audio message has played, you can then choose to forward the caller to a forwarding device(s), back to your call menu, voicemail, or disconnect the call.

Talkroute provides our users with a number of additional customizable options within the call menu. These additional options allow our users to truly customize their call menu to exactly their needs.

Hold Queues are a unique technology only found in Talkroute. Other competing services (e.g. Google Voice, Grasshopper) will forward a call to a device (cellular, home, or office) but once the allotted number of “rings” has been reached, the call is disconnected.

Talkroute allows users to have an unlimited number of callers on hold at any given time. These callers are forwarded to your device(s) in the order the calls were received by your phone system. While your callers are on hold, they may listen to hold music or a custom message that you recorded or uploaded. Your callers will also be updated on their place in line and approximate hold time. If your callers are being forwarded to multiple devices, the devices that are not currently in use will begin to receive the next caller in line.

You may further specify the maximum hold duration, time between connection attempts, and call destination if the hold duration is exceeded.

Talkroute provides our users with an “override” business hours function in the control panel. This feature allows you to open or close your business outside of the normal operation schedule. You can also select a specific audio file to play and to send the call to voicemail or disconnect.

This special feature allows you to quickly override your operating hours without reconfiguring your global date and time settings.

Yes, Talkroute gives you the ability to set multiple date and time parameters within the Talkroute control panel. You can even set multiple open and close times on the same day. When your business is “closed” you can select a specific audio file to play and choose to route the call to voicemail or disconnect.
No! Talkroute includes a complete audio library! However, Talkroute also gives you the ability to customize all of the audio within your phone system by either uploading your own files or recording the audio directly into your control panel.

Pricing & Trial Questions

Yes! There are no contracts or obligations. You may cancel your account at any time if you are not 100% satisfied with our service.
No! There is no connection or setup fee.
Talkroute is Free to Sign up and try for 7 Days. The Talkroute Paid Plan is 19.95 per month. The paid plan includes every feature and offers an unlimited number of forwarding devices. The Paid Plan also offers unlimited usage, subject to the Reasonable Use Policy. For more information, check out Plans & Pricing
Talkroute is intended to be used by “small businesses” and provides these small business users with an unlimited amount of usage with our Paid Plan. Unlimited Usage is subject to the Reasonable Use Policy. For more information click here.
No. Talkroute will not automatically charge a fee for violating the Reasonable Use Policy.

Talkroute is proud to say that 99.93% of our users never violate the Reasonable Use Policy. If your account is determined to have violated the Reasonable Use Policy, a Talkroute representative will contact you regards to the unauthorized activity.

We strive to work with each and every one of our customers to provide a fair and reasonable solution to any violations. These solutions may include but are not limited to; customer agreeing to change their usage in order to comply with our policy, customer agreeing to a “metered plan”, and in the most extreme cases, the account may be suspended or cancelled (e.g. fraudulent activity).

Yes, Talkroute offers Free Trial Accounts. We provide users with 7 days of free usage subject to the Trial Use Policy. To sign up for a free trial, click here.
If you exceed the 7 day trial period, your account will automatically be upgraded to the Paid Plan (19.95 /mo). You can avoid being automatically upgraded by canceling your trial prior to the end of the trial period.
Talkroute makes account cancellation easy and hassle free. Simply login into your account, choose “Account > Account Information > Cancel Your Account”. Please note that if you cancel your trial, you will not have the option to retain, port, or transfer your Talkroute Universal Phone Number.

All Talkroute Phone Numbers are the property of Talkroute during the trial period.


Number Porting Questions

Phone Number Porting is the process of transferring your existing phone number to a new service provider. Talkroute provides customers with the ability to port their existing phone numbers to Talkroute.
No. During the porting process, your phone number will still be active with your current service provider. Once the port has completed, your phone number will become active on your Talkroute account and the transition will be seamless.
We will pay the fees to port your first number to Talkroute. If you have more than one number to port to Talkroute, the one time transfer fee is $10 per number. Please Note: There are additional charges associated with hosting more than 1x local or toll free phone number from your Talkroute account. Please see pricing for more information.
Yes, you may replace the phone number you registered when signing up with an existing phone number.
Talkroute processes all port requests within 24-48 hours. Once the port has been processed, the request is submitted to the carrier to release the phone number. The time required to release the number varies from provider to provider. The average time to complete a port request from the date of submission is 5-10 business days. Talkroute provides users with periodic updates during the port process and a completion date.
Yes. Talkroute does not charge any fees for porting your number to a different service. Note: only accounts in “good standing” are eligible to submit port requests.

Referral Program Questions

All Talkroute users are provided with a referral code link that can be utilized for endorsing our services while tracking referrals and credits. The referral code link can be accessed from the Referral Program page within the Talkroute control panel. Simply share your unique referral code link and for every friend who joins and activates a paid plan, we’ll give you both 1 Month Free!
Share your unique referral link with your friends and family. For every user who joins and activates a paid plan, we’ll give you both 1 month free. There is no limit to how many free months of service you can earn.
Once a friend clicks your referral code and activates a paid plan, you will receive your Referral Credit Instantly.

Talkroute FAQ

Have Questions? Check out these Answers.

Don’t see the answer to your question? Please contact us and we will be happy to assist.


SIGN UP FOR FREE TODAY!

General Questions

Talkroute is a cloud hosted PBX solution.

A PBX (Private Branch Exchange) is an industry term for a phone system. Businesses have traditionally used a PBX to control all of the phones in their location. PBX systems are typically very expensive and require constant on-site support to maintain.

Cloud Hosted PBX (or Virtual PBX) is a phone system that is hosted by Talkroute. There is no equipment for you to buy and the system is operated and maintained remotely by Talkroute. Our solution utilizes your existing service provider(s) and offers numerous features not typically found in a traditional PBX system, at a fraction of the cost.

Talkroute is a feature rich phone solution that unifies your existing devices into one system. Our features range from a fully customizable auto attendant to receiving your voicemails by email. All features are included with every plan and can be customized online in your control panel.

  • An auto-attendant that will welcome your callers to your company and offer them a menu of options to choose from.
  • Forward calls to any device; cellular, home, and/or office.
  • A dedicated toll-free and/or local number for your business.
  • Hold Queuing Technology; Your callers are forwarded to you in the order they are received. Never miss a call.
  • Call Announcement; Before you answer, know where your call is coming from (sales, support, etc) and choose to accept, reject to the hold queue, or send to voicemail.
  • Custom Audio; Utilize our library of audio for your greeting, menu, or hold music. You can also upload and record your own.
  • Manage all settings and options through your online control panel.
  • Set operational date and time parameters for your phone system
  • Customizable greetings for answering calls and when you are unavailable.
  • Caller ID and/or Call Screening lets you know who is calling.
  • Forward voicemails to your email account.
  • And much more…
No. Talkroute makes use of your existing phones and devices. Simply add any active device in your Talkroute control panel and choose which menu options to forward to it!
Yes, at this time Talkroute only works with U.S. & Canada numbers. However, Talkroute service will work outside of the U.S. & Canada as long as the forwarding devices have U.S. based numbers.
Once you sign up for a new Talkroute account, you will instantly have access to your control panel. In some instances, certain phone numbers can take several hours to activate. However, you will be able to start building and modifying your new phone system immediately. Most new Talkroute accounts can be setup and ready to use in less than 60 minutes.
Yes! As long as your phone has an active phone number it will work with Talkroute. We can forward calls to cellular phones, office phones, home phones, IP phones, satellite phones, etc.
Yes, Talkroute utilizes your existing service and does not require you to change service providers or utilize VoIP. Now you can have the feature rich experience of a Talkroute system combined with your favorite service provider.
Yes! Talkroute has two options for utilizing an existing phone number with our service.

1. You can simply forward your existing number to your new Talkroute phone number by contacting your carrier directly. This option is best if you wish to have callers that dial your existing number be forwarded to your Talkroute system but still retain the number on the original device. For example, if you wish to use your cellular number, you can forward it to your Talkroute phone system but still keep the number retained on your cellular phone for out going calls. Please note that if you forward an existing number to your Talkroute phone number, every caller that dials your existing number will be first forwarded to your Talkroute phone system.

2. You can port your existing number directly to Talkroute by contacting our support department and request “Number Porting”. When you make a Number Porting request, Talkroute will move your existing phone number away from the original carrier and device. Talkroute will now host your phone number for you. This option is best if you are planning to cancel an existing service plan and wish to keep your existing number. Please note that if you port a number away from an existing device, that device will now need a new phone number to operate.

For more information on Forwarding Your Existing Number or Number Porting, click here.

Yes! You own your Talkroute Number(s) and you may port the number(s) to another service if you decide to cancel your Talkroute service.

Please note, that this only applies to active paid users. Talkroute retains the ownership of all numbers during the free trial period. If you wish to cancel your trial but still retain your Talkroute number, please contact us. Talkroute makes every effort to honor all port requests. It is not the responsibility of Talkroute to ensure your new service provider accepts ported numbers.


Feature Questions

Yes, Talkroute offers Outbound Dialing which allows users to display their Talkroute Number as the Caller ID from ANY phone. There is no app to download or install. For more information on Outbound Dialing, click here.
A call menu (also referred to as an auto attendant) gives your callers a number of options to choose from when they call into your Talkroute phone system. These menu options can be added and customized in your Talkroute control panel. Here is an example of a typical call menu:

Press #1 for “Hours of Operation”
Press #2 for “Sales”
Press #3 for “Support”

You may choose to forward a menu options to any number of forwarding devices (e.g. cellular, home, and office phones). You may also choose to forward a menu option to a custom audio message (e.g. Hours of Operation). After your audio message has played, you can then choose to forward the caller to a forwarding device(s), back to your call menu, voicemail, or disconnect the call.

Talkroute provides our users with a number of additional customizable options within the call menu. These additional options allow our users to truly customize their call menu to exactly their needs.

Hold Queues are a unique technology only found in Talkroute. Other competing services (e.g. Google Voice, Grasshopper) will forward a call to a device (cellular, home, or office) but once the allotted number of “rings” has been reached, the call is disconnected.

Talkroute allows users to have an unlimited number of callers on hold at any given time. These callers are forwarded to your device(s) in the order the calls were received by your phone system. While your callers are on hold, they may listen to hold music or a custom message that you recorded or uploaded. Your callers will also be updated on their place in line and approximate hold time. If your callers are being forwarded to multiple devices, the devices that are not currently in use will begin to receive the next caller in line.

You may further specify the maximum hold duration, time between connection attempts, and call destination if the hold duration is exceeded.

Talkroute provides our users with an “override” business hours function in the control panel. This feature allows you to open or close your business outside of the normal operation schedule. You can also select a specific audio file to play and to send the call to voicemail or disconnect.

This special feature allows you to quickly override your operating hours without reconfiguring your global date and time settings.

Yes, Talkroute gives you the ability to set multiple date and time parameters within the Talkroute control panel. You can even set multiple open and close times on the same day. When your business is “closed” you can select a specific audio file to play and choose to route the call to voicemail or disconnect.
No! Talkroute includes a complete audio library! However, Talkroute also gives you the ability to customize all of the audio within your phone system by either uploading your own files or recording the audio directly into your control panel.

Pricing & Trial Questions

Yes! There are no contracts or obligations. You may cancel your account at any time if you are not 100% satisfied with our service.
No! There is no connection or setup fee.
Talkroute is Free to Sign up and try for 7 Days. The Talkroute Paid Plan is 19.95 per month. The paid plan includes every feature and offers an unlimited number of forwarding devices. The Paid Plan also offers unlimited usage, subject to the Reasonable Use Policy. For more information, check out Plans & Pricing
Talkroute is intended to be used by “small businesses” and provides these small business users with an unlimited amount of usage with our Paid Plan. Unlimited Usage is subject to the Reasonable Use Policy. For more information click here.
No. Talkroute will not automatically charge a fee for violating the Reasonable Use Policy.

Talkroute is proud to say that 99.93% of our users never violate the Reasonable Use Policy. If your account is determined to have violated the Reasonable Use Policy, a Talkroute representative will contact you regards to the unauthorized activity.

We strive to work with each and every one of our customers to provide a fair and reasonable solution to any violations. These solutions may include but are not limited to; customer agreeing to change their usage in order to comply with our policy, customer agreeing to a “metered plan”, and in the most extreme cases, the account may be suspended or cancelled (e.g. fraudulent activity).

Yes, Talkroute offers Free Trial Accounts. We provide users with 7 days of free usage subject to the Trial Use Policy. To sign up for a free trial, click here.
If you exceed the 7 day trial period, your account will automatically be upgraded to the Paid Plan (19.95 /mo). You can avoid being automatically upgraded by canceling your trial prior to the end of the trial period.
Talkroute makes account cancellation easy and hassle free. Simply login into your account, choose “Account > Account Information > Cancel Your Account”. Please note that if you cancel your trial, you will not have the option to retain, port, or transfer your Talkroute Universal Phone Number.

All Talkroute Phone Numbers are the property of Talkroute during the trial period.


Number Porting Questions

Phone Number Porting is the process of transferring your existing phone number to a new service provider. Talkroute provides customers with the ability to port their existing phone numbers to Talkroute.
No. During the porting process, your phone number will still be active with your current service provider. Once the port has completed, your phone number will become active on your Talkroute account and the transition will be seamless.
We will pay the fees to port your first number to Talkroute. If you have more than one number to port to Talkroute, the one time transfer fee is $10 per number. Please Note: There are additional charges associated with hosting more than 1x local or toll free phone number from your Talkroute account. Please see pricing for more information.
Yes, you may replace the phone number you registered when signing up with an existing phone number.
Talkroute processes all port requests within 24-48 hours. Once the port has been processed, the request is submitted to the carrier to release the phone number. The time required to release the number varies from provider to provider. The average time to complete a port request from the date of submission is 5-10 business days. Talkroute provides users with periodic updates during the port process and a completion date.
Yes. Talkroute does not charge any fees for porting your number to a different service. Note: only accounts in “good standing” are eligible to submit port requests.

Referral Program Questions

All Talkroute users are provided with a referral code link that can be utilized for endorsing our services while tracking referrals and credits. The referral code link can be accessed from the Referral Program page within the Talkroute control panel. Simply share your unique referral code link and for every friend who joins and activates a paid plan, we’ll give you both 1 Month Free!
Share your unique referral link with your friends and family. For every user who joins and activates a paid plan, we’ll give you both 1 month free. There is no limit to how many free months of service you can earn.
Once a friend clicks your referral code and activates a paid plan, you will receive your Referral Credit Instantly.

Talkroute FAQ

Have Questions? Check out these Answers.

Don’t see the answer to your question? Please contact us and we will be happy to assist.


SIGN UP FOR FREE TODAY!

General Questions

Talkroute is a cloud hosted PBX solution.

A PBX (Private Branch Exchange) is an industry term for a phone system. Businesses have traditionally used a PBX to control all of the phones in their location. PBX systems are typically very expensive and require constant on-site support to maintain.

Cloud Hosted PBX (or Virtual PBX) is a phone system that is hosted by Talkroute. There is no equipment for you to buy and the system is operated and maintained remotely by Talkroute. Our solution utilizes your existing service provider(s) and offers numerous features not typically found in a traditional PBX system, at a fraction of the cost.

Talkroute is a feature rich phone solution that unifies your existing devices into one system. Our features range from a fully customizable auto attendant to receiving your voicemails by email. All features are included with every plan and can be customized online in your control panel.

  • An auto-attendant that will welcome your callers to your company and offer them a menu of options to choose from.
  • Forward calls to any device; cellular, home, and/or office.
  • A dedicated toll-free and/or local number for your business.
  • Hold Queuing Technology; Your callers are forwarded to you in the order they are received. Never miss a call.
  • Call Announcement; Before you answer, know where your call is coming from (sales, support, etc) and choose to accept, reject to the hold queue, or send to voicemail.
  • Custom Audio; Utilize our library of audio for your greeting, menu, or hold music. You can also upload and record your own.
  • Manage all settings and options through your online control panel.
  • Set operational date and time parameters for your phone system
  • Customizable greetings for answering calls and when you are unavailable.
  • Caller ID and/or Call Screening lets you know who is calling.
  • Forward voicemails to your email account.
  • And much more…
No. Talkroute makes use of your existing phones and devices. Simply add any active device in your Talkroute control panel and choose which menu options to forward to it!
Yes, at this time Talkroute only works with U.S. & Canada numbers. However, Talkroute service will work outside of the U.S. & Canada as long as the forwarding devices have U.S. based numbers.
Once you sign up for a new Talkroute account, you will instantly have access to your control panel. In some instances, certain phone numbers can take several hours to activate. However, you will be able to start building and modifying your new phone system immediately. Most new Talkroute accounts can be setup and ready to use in less than 60 minutes.
Yes! As long as your phone has an active phone number it will work with Talkroute. We can forward calls to cellular phones, office phones, home phones, IP phones, satellite phones, etc.
Yes, Talkroute utilizes your existing service and does not require you to change service providers or utilize VoIP. Now you can have the feature rich experience of a Talkroute system combined with your favorite service provider.
Yes! Talkroute has two options for utilizing an existing phone number with our service.

1. You can simply forward your existing number to your new Talkroute phone number by contacting your carrier directly. This option is best if you wish to have callers that dial your existing number be forwarded to your Talkroute system but still retain the number on the original device. For example, if you wish to use your cellular number, you can forward it to your Talkroute phone system but still keep the number retained on your cellular phone for out going calls. Please note that if you forward an existing number to your Talkroute phone number, every caller that dials your existing number will be first forwarded to your Talkroute phone system.

2. You can port your existing number directly to Talkroute by contacting our support department and request “Number Porting”. When you make a Number Porting request, Talkroute will move your existing phone number away from the original carrier and device. Talkroute will now host your phone number for you. This option is best if you are planning to cancel an existing service plan and wish to keep your existing number. Please note that if you port a number away from an existing device, that device will now need a new phone number to operate.

For more information on Forwarding Your Existing Number or Number Porting, click here.

Yes! You own your Talkroute Number(s) and you may port the number(s) to another service if you decide to cancel your Talkroute service.

Please note, that this only applies to active paid users. Talkroute retains the ownership of all numbers during the free trial period. If you wish to cancel your trial but still retain your Talkroute number, please contact us. Talkroute makes every effort to honor all port requests. It is not the responsibility of Talkroute to ensure your new service provider accepts ported numbers.


Feature Questions

Yes, Talkroute offers Outbound Dialing which allows users to display their Talkroute Number as the Caller ID from ANY phone. There is no app to download or install. For more information on Outbound Dialing, click here.
A call menu (also referred to as an auto attendant) gives your callers a number of options to choose from when they call into your Talkroute phone system. These menu options can be added and customized in your Talkroute control panel. Here is an example of a typical call menu:

Press #1 for “Hours of Operation”
Press #2 for “Sales”
Press #3 for “Support”

You may choose to forward a menu options to any number of forwarding devices (e.g. cellular, home, and office phones). You may also choose to forward a menu option to a custom audio message (e.g. Hours of Operation). After your audio message has played, you can then choose to forward the caller to a forwarding device(s), back to your call menu, voicemail, or disconnect the call.

Talkroute provides our users with a number of additional customizable options within the call menu. These additional options allow our users to truly customize their call menu to exactly their needs.

Hold Queues are a unique technology only found in Talkroute. Other competing services (e.g. Google Voice, Grasshopper) will forward a call to a device (cellular, home, or office) but once the allotted number of “rings” has been reached, the call is disconnected.

Talkroute allows users to have an unlimited number of callers on hold at any given time. These callers are forwarded to your device(s) in the order the calls were received by your phone system. While your callers are on hold, they may listen to hold music or a custom message that you recorded or uploaded. Your callers will also be updated on their place in line and approximate hold time. If your callers are being forwarded to multiple devices, the devices that are not currently in use will begin to receive the next caller in line.

You may further specify the maximum hold duration, time between connection attempts, and call destination if the hold duration is exceeded.

Talkroute provides our users with an “override” business hours function in the control panel. This feature allows you to open or close your business outside of the normal operation schedule. You can also select a specific audio file to play and to send the call to voicemail or disconnect.

This special feature allows you to quickly override your operating hours without reconfiguring your global date and time settings.

Yes, Talkroute gives you the ability to set multiple date and time parameters within the Talkroute control panel. You can even set multiple open and close times on the same day. When your business is “closed” you can select a specific audio file to play and choose to route the call to voicemail or disconnect.
No! Talkroute includes a complete audio library! However, Talkroute also gives you the ability to customize all of the audio within your phone system by either uploading your own files or recording the audio directly into your control panel.

Pricing & Trial Questions

Yes! There are no contracts or obligations. You may cancel your account at any time if you are not 100% satisfied with our service.
No! There is no connection or setup fee.
Talkroute is Free to Sign up and try for 7 Days. The Talkroute Paid Plan is 19.95 per month. The paid plan includes every feature and offers an unlimited number of forwarding devices. The Paid Plan also offers unlimited usage, subject to the Reasonable Use Policy. For more information, check out Plans & Pricing
Talkroute is intended to be used by “small businesses” and provides these small business users with an unlimited amount of usage with our Paid Plan. Unlimited Usage is subject to the Reasonable Use Policy. For more information click here.
No. Talkroute will not automatically charge a fee for violating the Reasonable Use Policy.

Talkroute is proud to say that 99.93% of our users never violate the Reasonable Use Policy. If your account is determined to have violated the Reasonable Use Policy, a Talkroute representative will contact you regards to the unauthorized activity.

We strive to work with each and every one of our customers to provide a fair and reasonable solution to any violations. These solutions may include but are not limited to; customer agreeing to change their usage in order to comply with our policy, customer agreeing to a “metered plan”, and in the most extreme cases, the account may be suspended or cancelled (e.g. fraudulent activity).

Yes, Talkroute offers Free Trial Accounts. We provide users with 7 days of free usage subject to the Trial Use Policy. To sign up for a free trial, click here.
If you exceed the 7 day trial period, your account will automatically be upgraded to the Paid Plan (19.95 /mo). You can avoid being automatically upgraded by canceling your trial prior to the end of the trial period.
Talkroute makes account cancellation easy and hassle free. Simply login into your account, choose “Account > Account Information > Cancel Your Account”. Please note that if you cancel your trial, you will not have the option to retain, port, or transfer your Talkroute Universal Phone Number.

All Talkroute Phone Numbers are the property of Talkroute during the trial period.


Number Porting Questions

Phone Number Porting is the process of transferring your existing phone number to a new service provider. Talkroute provides customers with the ability to port their existing phone numbers to Talkroute.
No. During the porting process, your phone number will still be active with your current service provider. Once the port has completed, your phone number will become active on your Talkroute account and the transition will be seamless.
We will pay the fees to port your first number to Talkroute. If you have more than one number to port to Talkroute, the one time transfer fee is $10 per number. Please Note: There are additional charges associated with hosting more than 1x local or toll free phone number from your Talkroute account. Please see pricing for more information.
Yes, you may replace the phone number you registered when signing up with an existing phone number.
Talkroute processes all port requests within 24-48 hours. Once the port has been processed, the request is submitted to the carrier to release the phone number. The time required to release the number varies from provider to provider. The average time to complete a port request from the date of submission is 5-10 business days. Talkroute provides users with periodic updates during the port process and a completion date.
Yes. Talkroute does not charge any fees for porting your number to a different service. Note: only accounts in “good standing” are eligible to submit port requests.

Referral Program Questions

All Talkroute users are provided with a referral code link that can be utilized for endorsing our services while tracking referrals and credits. The referral code link can be accessed from the Referral Program page within the Talkroute control panel. Simply share your unique referral code link and for every friend who joins and activates a paid plan, we’ll give you both 1 Month Free!
Share your unique referral link with your friends and family. For every user who joins and activates a paid plan, we’ll give you both 1 month free. There is no limit to how many free months of service you can earn.
Once a friend clicks your referral code and activates a paid plan, you will receive your Referral Credit Instantly.

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