Can I really hang up? The first question on everyone’s mind, who has ever dealt with a difficult caller is probably: Can I hang up on this person? There comes a point when all your efforts seem to be pointless, and you have no choice but to disconnect. You are running a business—not a call center. Even call centers have their limits, which we’ll get into later. Time is money, and when you recognize that the person you are speaking with is not listening to reason or simply using up your time needlessly, it’s time to hang up the phone. Before it comes to that, these rules-of-thumb may help to bring resolution before you cut the cord. Maintain Control Rule number one when dealing with a difficult, long-winded, or even hostile customer is to never react emotionally. You’re bound to get upset or frustrated when you’ve exhausted yourself, and your … Continue reading How to Handle Difficult Customers: Know When to Hang Up