When the techs are all out on service calls, some calls ring out.
Up in an attic? Still catch the call.
It rings the office and the phones your techs already carry, all at once. Whoever’s free picks up. When everyone’s busy, callers wait in line instead of hitting a busy signal.
For HVAC companies with techs out on service calls. 100,000+ businesses since 2013.
$0 today. Plans from $19 a month. Cancel anytime.
Same phone. Different day.
What happens next
- 1
Keep your number or pick a new one. Moving yours is free and usually takes 3 to 5 business days. You get a temporary number meanwhile.
- 2
Pick your plan, from $19 a month.
- 3
Add your card. $0 today, nothing charged for 7 days.
Why a card? The credit card details ensure only real people use our phone ecosystem, so it’s reliable for everyone.
Here’s what your phones do
- A customer calls the number on your truck.
- After hours, calls ring the on-call tech’s phone, go to the AI Receptionist, or wait in voicemail until morning.
- Otherwise the caller hears: “New service call? Press 1. Existing job? Press 2.”
- Press 1: the office, your cell and every tech’s phone ring at once, and the first to answer gets the call.
- Press 2: the office picks up, then transfers the caller to the tech on the job.
- Set your hours once. Off for the day? Switch yourself off. The other techs still ring.
Why HVAC companies switch
Your people pick up.
Calls ring your phones. A customer who calls gets someone from your company: the office, a tech, or you.
More service calls reach someone.
Nobody picks up every call. But when one rings out while a tech is up in an attic, that customer often calls the next company. With every phone ringing at once, the tech in the truck can pick it up.
Extra callers wait in line.
When every phone is busy, callers wait on hold and connect in the order they called, instead of hitting a busy signal. It’s on every plan.
Nights go where you choose.
Set your hours once. After hours, calls ring the on-call tech’s phone, go to the AI Receptionist, or wait in voicemail until morning.
100,000+ businesses since 2013.
Rated 4.6 on G2.
Live phone and chat support from Talkroute’s U.S. team in Chicago. Weekdays 9am to 7pm Central, Saturdays 10am to 5pm Central. Email any time.
The plan this setup runs on
Extra users $5 a month each. No contracts. No added telecom taxes or fees.
What runs this setup (Plus and up):
- Simultaneous Ring: the office, your cell and your techs ring at once. Plus and up
- 1 call menu, so new service calls and existing jobs reach the right people. Plus and up
- One-digit extensions, 0 to 9. Plus and up
- Live call transfer. Plus and up
- Hours of operation. Plus and up
- Texting from the company number. An optional one-time registration helps your texts get delivered, about 3 to 5 days. See pricing.
- No contract.
On Plus, say 5 of you need the line: $39 plus 2 extra users, $49 a month.
$0 today. Plans from $19 a month. Cancel anytime.
Before you start
The card. $0 today. The credit card details ensure only real people use our phone ecosystem, so it’s reliable for everyone. Cancel within 7 days and you pay nothing. No contract.
We’ll email you before the trial ends.
Your number. Keep it. Most U.S. and Canada numbers move over at no extra charge, usually in 3 to 5 business days. Or start on one of the two numbers that come with the plan and move yours when you’re ready.
Other questions
What happens on day 7?
Your trial ends and your plan starts, so your card is charged for the plan you picked. We’ll email you before the trial ends. Cancel before then and you pay nothing.
Do I lose my number?
No. Most U.S. and Canada numbers move to Talkroute at no extra charge, usually in 3 to 5 business days. You get a temporary number to use while you wait.
Who answers when a customer calls?
Someone from your company. The office, your cell and your techs’ phones ring at once, and whoever’s free picks up. With a call menu, new service calls and existing jobs can go to different people.
Can we keep our answering service?
Yes. Calls nobody picks up can go to your answering service as a backup, or to voicemail.
Do my techs need a new phone?
No. Calls ring the phones they already carry, through the Talkroute app for iPhone and Android. You can also ring their cell numbers directly.
What if every one of us is on a job?
The caller can leave a voicemail. You get it in the Talkroute app and by email, so you can call them back as soon as you’re done.
Does it work with ServiceTitan, Housecall Pro or Jobber?
Not built in. Through the Talkroute API, your team or developer can connect Talkroute to the software you already use.
Can we text from the company number?
Yes. Text customers from your business number in the Talkroute app. An optional one-time registration helps your texts get delivered and takes about 3 to 5 days. See pricing.
We’re more than 3 people.
Plus includes 3 users, and extra users are $5 a month each. Pro includes 10 users.
Can the line stop ringing at night?
Yes. Set your hours once. After hours, calls ring the on-call tech’s phone, go to the AI Receptionist, or wait in voicemail until morning.
When can I reach support?
Live phone and chat support from our U.S. team in Chicago, weekdays 9am to 7pm Central and Saturdays 10am to 5pm Central. Email us any time.
Is there a contract?
No. Talkroute is month to month, and you can cancel anytime.
$0 today. Plans from $19 a month. Cancel anytime.