Call Recording

Monitor, analyze, & store all of your business communications.

Call Recording

Call Recording?What is Call Recording?

Call recording gives you the ability to automatically record your incoming & outgoing business calls. This functionality is extremely important to businesses that wish to monitor their agents to ensure the quality of the service they are providing, train new or existing staff, assist with dispute resolution efforts, & much more.

Talkroute’s call recording provides you with unlimited recording & storage of all of your calls. You may also enable or disable call recording for any of your Talkroute phone numbers & specify which users may have access to these recordings.

Best of all, you can easily access these call records from any mobile or web browser. Now you can easily keep audio records for all of your business calls for as long as you need!

What you can do with Call Recording

Record all calls
Record incoming & outgoing calls
Monitor & train staff
Monitor & train your staff
Unlimited storage
Unlimited recording storage
Dispute resolution
Evidence for dispute resolution
User access permissions
User access permissions

  • Record Incoming & Outgoing Calls

    Monitor & review your voice communications

    Most business owners don’t consider the importance of recording their voice communications until it’s too late.

    Now you can record all of your incoming & outgoing business calls. Call recording is a great way to make sure all of your voice communications are being handled properly.

    Get call recording

    Record Incoming & Outgoing Calls

  • Monitor & Train Staff

    Know what your team members are saying

    Have you ever wondered what your team members are telling your clients?

    By reviewing your team’s calls, you can provide valuable feedback & help reduce common mistakes.

    Get call recording

    Monitor & Train Staff

  • Unlimited Storage

    Access all of your recordings forever

    Whether you wish to access a recording from today or several years ago, we provide you with unlimited storage. This way you can review your recordings whenever they’re needed.

    Get call recording

    Unlimited Storage

  • Dispute Resolution

    Be prepared to prove your case

    It’s an unfortunate reality that every business will likely face a payment dispute or legal action at one point or another.

    Having records of your voice communication can be vital for proving your case.

    Get call recording

    Dispute Resolution

  • User Permissions

    Grant access to your team members

    Give permissions to your team members that allow them to access only the recordings for the business phone numbers you want them to see.

    Call recording permissions for each phone number include the ability to completely disable access, allow view only, & provide full access to review, manage & delete records.

    Get call recording permissions

    Call Recording Permissions

…more amazing features for your business

Phone NumbersPhone Numbers

Local, toll free, 800 & vanity phone numbers.

Call ForwardingCall Forwarding

Forward & route your business calls anywhere.

Text MessagingText Messaging

Send & receive SMS & MMS business messages.

Video MeetingsMeetings

Video conferencing with up to 100 participants.

Call MenusMenus

Single & multi level Auto Attendant/IVR.

ExtensionsExtensions

Unlimited 3 or 4 digit direct dial extensions.

VoicemailVoicemail

Get voice messages on our apps, online, & by email.

AppsApps

Available for MacOS, Windows, Linux, iOS, Android & browser.

Live Call TransferLive Call Transfer

Transfer live calls to extensions, departments & voicemail.

Call StackingCall Stacking

No more busy signals when receiving multiple calls at once.

Custom GreetingsCustom Greetings

Customize welcome, menu, voicemail greetings & more.

Call RecordingCall Recording

Record your incoming & outgoing calls.

Hours of OperationHours of Operation

Set dates & times for when your phones are available.

Users & PermissionsUsers & Permissions

Create account users & grant special access permissions.

Caller IDCaller ID

Show your business name & number on outgoing caller ID.

ReportingReporting

Run detailed history reports & export your call data.

Get started with Talkroute in minutes

Choose Phone Number

1. Choose a Phone Number

Pick a new phone number or transfer an existing business number to Talkroute.

Download Apps

2. Download Our Apps

Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.

Configure Settings

3. Configure Your Settings

Customize your greetings, menus, extensions, voicemail, hours of operation, & more.

Call Anywhere

4. Manage Calls Anywhere

Route calls to wherever your business takes you: home, office or on the road.

Call Recording FAQ

It’s easy. Login to your Talkroute account and access your call history. Then simply press ‘play’ next to which ever call you would like to listen to. You can also filter your call records by date, time, extension, virtual number, voice mailbox and more to find the exact recording you need.

It’s unlimited. Whether you have a few calls per day or 100’s, we store all of your recordings at no additional charge.

Only if you give them permission! You may choose which users can access recordings and for which of your phone numbers.

Yes. Call recording is legal in all 50 states as long as you follow each state’s laws. While some states don’t require that both parties give consent that the conversation may be recorded, we recommend that you always follow the two party consent rule in order to make sure you are compliant with every state’s laws.

Talkroute makes this extremely easy by providing you with a default message that will play (“this call may be recorded…”) prior to the call being connected when call recording is enabled.

Yes. You may upload or record your own message that informs the caller the call is being recorded. You may also disable this message all together for recorded calls but it is strongly not recommended as you may be in danger of violating state law.

The virtual phone system trusted by 1000’s of customers!

Here is what a few of them have to say about Talkroute.

"An excellent virtual phone system for nonprofits"

- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!

Robert Virtual Phone System Review

Robert M.

Full review on G2 Crowd

"Probably the best small business phone system"

- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.

Karen Virtual Phone System Review

Karen B.

Full review on G2 Crowd

"This service has tons of great features"

- It's been a huge benefit being able to focus on the calls that we need to be taking.

Pierce Virtual Phone System Review

Pierce F.

Full review on G2 Crowd

"Easy to setup & use! Call quality is excellent"

- We were able to get the perfect toll free number for our sales team up and running instantly.

Neel Virtual Phone System Review

Neel P.

Full review on G2 Crowd

Starting at just $19 /mo

100% free to try. Unlimited calling. No contracts.

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Questions? Give us a call 800.747.2140