What is a Virtual Phone Number?
A virtual phone number, also known as a DID or access number, is a telephone number that is not directly associated to a telephone line. These numbers are often programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Landline, Mobile or VoIP.
Virtual phone numbers can be registered with a local or toll free area code & can be customized to provide the perfect vanity number. Talkroute boasts one of the industry’s largest inventories of virtual phone numbers with hundreds of thousands of options to choose from.
What you can do with Virtual Phone Numbers
Call Forwarding & Routing
Take calls anywhere: home, office & on the road
Talkroute’s virtual phone numbers are hosted in the cloud, providing you with flexible forwarding & routing options.
Our call forwarding & routing gives you the ability to take your business calls anywhere.
You may route calls to multiple phones & desktop users at the same time, in a specific order & even create custom forwarding schedules.
Send & Receive Text Messages
Manage messages for toll free & local numbers
Studies show that more customers are texting businesses than ever before. In fact, customers often reach out to businesses for the first time by sending a text message.
Use text messaging to send & receive text messages from your virtual phone numbers. Text messaging is no longer limited to local phone numbers. Now you can send & receive text messages with toll free numbers as well!
Department & Team Extensions
Unlimited phone extensions
Whether you have 1 employee or 100, you can create extensions for everyone on your team.
Do you want to give your callers the option to choose specific departments such as “sales” or “support”? Use the call menu to create a list of options for your callers to choose from.
Now when callers dial your virtual phone number, they can easily get to the right person or department.
Access your voice messages anywhere
Talkroute’s voicemail provides you with easily accessible & flexible voicemail managing features. Easily access voicemail online, by email & with our apps.
Keep employee & department voicemail messages separate by creating individual voice mailboxes for everyone.
Prefer to keep voicemail local? You may disable our voicemail system & use your local device’s voicemail instead.
No Equipment to Purchase
Works with your existing phones & PC’s
Talkroute is designed to work with your existing phones, desktops, & service providers. Whether you have the latest iPhone, a traditional landline or both, all of your devices will work with Talkroute.
There is no expensive equipment to purchase or complicated software to install. It’s 100% virtual.
A few more ways Talkroute can help
It’s time to ditch your old-school phone system.
Separate Business & Personal
Our desktop & mobile apps give you the capability to make outgoing calls & send text messages showing your virtual phone number on the outgoing caller ID. This is the perfect way to ensure that your personal number remains private . You may also customize your incoming caller ID so that you will always know whether a call is from friends & family or from your business.
No More Missed Calls
Call Stacking makes sure that your callers remain on hold until someone on your team is available to answer them. Our virtual phone numbers are capable of receiving multiple calls at once, ensuring that your callers never hear a busy signal again. You may even customize the music or message your calls listen to while they are waiting to be connected.
Any of the virtual phone numbers that you register with Talkroute can easily be ported to another service provider upon your request. All virtual phone numbers that have been registered with Talkroute are your property (does not apply to trial accounts). There are no contracts or commitments & you may cancel or switch providers at any time.
…tons of amazing features for your business
Local, toll free, 800 & vanity phone numbers.
Forward & route your business calls anywhere.
Send & receive SMS & MMS business messages.
Video conferencing with up to 100 participants.
Single & multi level Auto Attendant/IVR.
Unlimited 3 or 4 digit direct dial extensions.
Get voice messages on our apps, online, & by email.
Available for MacOS, Windows, Linux, iOS, Android & browser.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
No more busy signals when receiving multiple calls at once.
Customize welcome, menu, voicemail greetings & more.
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Show your business name & number on outgoing caller ID.
Run detailed history reports & export your call data.
Get a Virtual Phone Number in minutes
Toll Free Numbers
Give your business a national presence.
Customize a phone number that perfectly fits your brand.
We have a limited supply of true 800 numbers available.
Choose the perfect local area code or search by city & state.
Already have a business number? Transfer it to Talkroute.
Business Phone Number Resources
Virtual Phone Number FAQ
A virtual phone number, also known as DID or access number, is a telephone number that is not directly associated to a telephone line. These numbers are often programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Landline, Mobile or VoIP.
Yes. You may add as many phone numbers as needed! Numbers may be added or removed at anytime.
Toll free phone numbers begin with the area code: 800, 888, 877, 866, 855, 844 or 833. Traditionally the owner of the toll free number is charged for the call and the caller is not billed. However, Talkroute does not charge any additional fees for toll free number usage to our customers or the originating caller.
Talkroute has all toll free area codes (800, 888, 877, 866, 855, 844 and 833) available for registration.
A vanity phone number is a toll free number for which you may specify a sequence of numbers that spells out a word or phrase. These numbers are commonly used for marketing and branding purposes (such as 1-800-FLOWERS and 1-800-CONTACTS). You may search and add a toll free vanity phone number to your account at any time.
It is also possible to request local vanity phone numbers that utilize local area codes by submitting a ticket.
There is actually no difference. 800 phone numbers are simply the most popular toll free numbers but they are also the most difficult to find. Most providers don’t offer 800 numbers and if they do, they usually charge a premium for them.
Talkroute has a limited supply of true 800 numbers available for registration. Best of all, we don’t charge anything extra for our 800 numbers.
Local phone numbers represent a specific region, city or state which is identified by their 3 digit area code. Local phone numbers are a great way to establish a local presence within a community whether you have a physical presence there or not.
With Talkroute, you may register as many local phone numbers as required, in as many different localities as needed. It doesn’t matter if you are in a big city like Chicago (312) or a small town such as Key West (786), we have local numbers available for everyone.
Yes. We are happy to port your existing local or toll free phone number to Talkroute. We will even cover the porting fees for your first number transfer!
Yes. Talkroute does not charge any fees for porting your number to a different service (applies only to paid accounts in good standing).
The virtual phone system trusted by 1000’s of customers!
Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Full review on G2 Crowd
"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
Full review on G2 Crowd
"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Full review on G2 Crowd
"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Full review on G2 Crowd