Call Recording
Monitor, analyze, & store every business call.
Automatically record all of your incoming & outgoing business calls. Whether you want to review calls for training purposes, to settle disputes, or to simply store your client interactions, our call recording feature has you covered!
Benefits of Call Recording
It’s time to ditch your old-school phone system.
Record Incoming & Outgoing Calls
Monitor & review your voice communications
Most business owners don’t consider the importance of recording their voice communications until it’s too late.
Now you can record all of your incoming & outgoing business calls. Call recording is a great way to make sure all of your voice communications are being handled properly.
Monitor & Train Staff
Know what your team members are saying
Have you ever wondered what your team members are telling your clients?
By reviewing your team’s calls, you can provide valuable feedback & help reduce common mistakes.
Unlimited Storage
Access all of your recordings forever
Whether you wish to access a recording from today or several years ago, we provide you with unlimited storage. This way you can review your recordings whenever they’re needed.
Dispute Resolution
Be prepared to prove your case
It’s an unfortunate reality that every business will likely face a payment dispute or legal action at one point or another.
Having records of your voice communication can be vital for proving your case.
User Permissions
Grant access to your team members
Give permissions to your team members that allow them to access only the recordings for the business phone numbers you want them to see.
Call recording permissions for each phone number include the ability to completely disable access, allow view only, & provide full access to review, manage & delete records.
Get started with Talkroute in minutes
1. Choose a Phone Number
Pick a new phone number or transfer an existing business number to Talkroute.
2. Download Our Apps
Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.
3. Configure Your Settings
Customize your greetings, menus, extensions, voicemail, hours of operation, & more.
4. Talk, Text, & Meet Anywhere
Call, message, & meet wherever you do business: home, office or on the road.
Talk, message, & meet in one easy to use app.
…tons of amazing features for your business
Phone Numbers
Local, toll free, 800 & vanity phone numbers.
Call Forwarding
Forward & route your business calls anywhere.
Text Messaging
Send & receive SMS & MMS business messages.
Meetings
Video conferencing with up to 100 participants.
Menus
Single & multi level Auto Attendant/IVR.
Extensions
Unlimited 3 or 4 digit direct dial extensions.
Voicemail
Get voice messages on our apps, online, & by email.
Apps
Available for MacOS, Windows, Linux, iOS, Android & browser.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
Call Stacking
No more busy signals when receiving multiple calls at once.
Custom Greetings
Customize welcome, menu, voicemail greetings & more.
Call Recording
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Caller ID
Show your business name & number on outgoing caller ID.
Reporting
Run detailed history reports & export your call data.
Call Recording FAQ
Call recording gives you the ability to automatically record your incoming & outgoing business calls. This functionality is extremely important to businesses that wish to monitor their agents to ensure the quality of the service they are providing, train new or existing staff, assist with dispute resolution efforts, & much more.
Talkroute’s call recording provides you with unlimited recording & storage of all of your calls. You may also enable or disable call recording for any of your Talkroute phone numbers & specify which users may have access to these recordings.
Best of all, you can easily access these call records from any mobile or web browser. Now you can easily keep audio records for all of your business calls for as long as you need!
It’s easy. Login to your Talkroute account and access your call history. Then simply press ‘play’ next to which ever call you would like to listen to. You can also filter your call records by date, time, extension, virtual number, voice mailbox and more to find the exact recording you need.
It’s unlimited. Whether you have a few calls per day or 100’s, we store all of your recordings at no additional charge.
Only if you give them permission! You may choose which users can access recordings and for which of your phone numbers.
Yes. Call recording is legal in all 50 states as long as you follow each state’s laws. While some states don’t require that both parties give consent that the conversation may be recorded, we recommend that you always follow the two party consent rule in order to make sure you are compliant with every state’s laws.
Talkroute makes this extremely easy by providing you with a default message that will play (“this call may be recorded…”) prior to the call being connected when call recording is enabled.
Yes. You may upload or record your own message that informs the caller the call is being recorded. You may also disable this message all together for recorded calls but it is strongly not recommended as you may be in danger of violating state law.
The virtual phone system trusted by 1000’s of customers!
Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Robert M.
Full review on G2 Crowd
"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
Karen B.
Full review on G2 Crowd
"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Pierce F.
Full review on G2 Crowd
"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Neel P.
Full review on G2 Crowd