Every business call, recorded and ready to replay.
Turn on call recording for any Talkroute number and every incoming or outgoing call is recorded automatically. Play recordings right from call history, download them, and decide exactly who on your team can listen.
Incoming and outgoing
Record the calls you need, in either direction.
Every call your customers make to you.
Record incoming calls to your Talkroute number, whether they’re answered on a cell phone, a desk phone, or the Talkroute apps.
- Capture customer requests, orders, and approvals
- Play a “this call may be recorded” message first
- Turn it on per number
Every call your team makes.
Record outgoing calls made from your Talkroute number, so sales calls, follow-ups, and callbacks are on file too.
- Review how your team handles sales conversations
- Keep a record of what was promised
- Switch on separately from incoming recording
Record incoming calls, outgoing calls, or both. Each Talkroute number has its own settings, so you only record the lines that need it. Call recording is included with Pro plans and higher.
At a glance
A record of every conversation that matters.
∞recordings
Unlimited storage
No caps on recordings, kept until you delete them. Pro plans and higher
2directions
Your choice
Record incoming calls, outgoing calls, or both, on each number
3access levels
Per user, per number
Disabled, View Only, or Full Access for each team member
1click to play
Right in call history
Play or download any recording from the call it belongs to
How it works
Turn it on once. Every call is captured.
Recording settings
Switch on recording for any number.
Open a Talkroute number’s settings, turn on call recording, and choose whether to record incoming calls, outgoing calls, or both. From then on, recording happens automatically. There’s nothing for your team to remember on each call.
- Separate switches for incoming and outgoing calls
- Set it number by number, so you only record what you need
- Choose a recording notification for callers to hear
- Record or upload your own notification message
Listen & download
Find the call, press play.
Recordings live with the call they belong to. Open any call in History & Reporting in the Talkroute web or desktop app to see whether it was recorded, play it right there, skip to the part you need, or download a copy.
- Play recordings inline from call history
- Scrub to any point in the call
- Download a copy for your records
- See at a glance which calls have a recording
Call recording permissions
Decide who can listen, number by number.
Recordings can be sensitive, so access is up to you. In Users & Permissions, give each team member Disabled, View Only, or Full Access for every recorded number. Managers can review and delete recordings, while reps only hear the lines they work on.
- Disabled: no access to that number’s recordings
- View Only: listen to recordings
- Full Access: listen to and delete recordings
- Set separately for each user and each number
Learn more about users & permissions.
Manage your recordings
Keep what you need. Remove what you don’t.
There’s no limit on how many recordings you store, and they stay available until you decide to delete them. Team members with Full Access can permanently remove a recording, and exported call reports show which calls were recorded.
- Unlimited recording storage
- Delete individual recordings with Full Access
- Call report exports include a Recorded column
- Downloads in a standard audio format
Learn more about reporting.
Use cases
Why businesses record their calls.
Train new hires
Play real calls in onboarding so new team members hear what great service sounds like, and what to avoid.
Coach your team
Review calls with each team member and give feedback based on what was actually said, not what anyone remembers.
Settle disputes
When a customer remembers a quote or a promise differently, go back to the recording instead of arguing about it.
Confirm orders and details
Double-check an address, an order, or a phone number without calling the customer back.
Improve sales calls
Record outgoing calls on your sales line and learn which pitches and answers actually close deals.
Keep client records
Keep a record of important client conversations alongside the rest of your call history.
Works with your phone system
Recording fits into everything you already use
Call recording works with the numbers, routing, and permissions in your Talkroute account.
Phone numbers
Turn recording on for the numbers that need it, like your sales or support line, and leave others off.
Phone numbers →Users & permissions
Control which team members can listen to or delete recordings for each number.
Users & permissions →Reporting
Find recorded calls in History & Reporting and see which calls were recorded in your exports.
Reporting →Custom greetings
Record or upload the notification callers hear before a recorded call, in your own voice.
Custom greetings →Call forwarding & routing
Calls are recorded whether they’re answered on a cell phone, a landline, or the Talkroute apps.
Call forwarding & routing →Desktop & web apps
Listen to and download recordings from the Talkroute desktop app or any browser.
Talkroute apps →Want callers to always reach someone? See call stacking →
Get started with Talkroute in minutes.
Turn on call recording from the Talkroute web or desktop app. There’s no hardware or extra software to install.
Call recording is included with Pro plans and higher. 100% free to try. No contracts.
FAQ
Call Recording FAQ
What is call recording?
Call recording automatically records the calls on your Talkroute numbers, so you can play them back later. Businesses use it to train and coach staff, check quality, confirm details, and settle disputes.
How do I turn on call recording?
Open a Talkroute number’s settings in the web or desktop app and turn on call recording. Then choose whether to record incoming calls, outgoing calls, or both. Every matching call on that number is recorded automatically from then on.
Can I record only incoming or only outgoing calls?
Yes. Incoming and outgoing recording have separate switches on each number, so you can record one direction, the other, or both.
Can I record some numbers and not others?
Yes. Call recording is set number by number. For example, you can record your sales and support lines and leave a personal direct line unrecorded.
How many recordings can I store?
As many as you need. There’s no limit on recording storage, and recordings stay available until you choose to delete them.
How do I listen to a recording?
Open History & Reporting in the Talkroute web or desktop app, find the call, and press play. You can skip to any point in the recording and download a copy.
Who on my team can access recordings?
Only the people you choose. In Users & Permissions, give each team member Disabled, View Only, or Full Access for every number that records calls. Full Access lets them delete recordings too.
Can I delete a recording?
Yes. Team members with Full Access to a number can permanently delete its recordings from call history.
Can I let callers know the call is being recorded?
Yes. Each recorded number can play a recording notification, like “this call may be recorded.” Record it in your browser or upload your own audio file, and choose it in that number’s call recording settings.
Is call recording legal?
Call recording is legal in the United States when you follow federal and state consent laws. Some states require every party on the call to agree to be recorded, so we recommend always letting callers know with a recording notification. Check the rules that apply to your business.
Which plans include call recording?
Call recording is included with Pro plans and higher, with unlimited recording storage. See pricing for plan details.
Are calls answered on cell phones recorded too?
Yes. Recording is set on your Talkroute number, so calls are recorded whether they’re answered on a forwarded cell phone, a landline, or the Talkroute apps.
Never wonder what was said on a call again.
Automatic recording for incoming and outgoing calls, unlimited storage, and permissions for every number. Try Talkroute free for 7 days.
Questions? Give us a call at 800.747.2140.