Call Recording

Monitor, analyze, & store every business call.

Automatically record all of your incoming & outgoing business calls. Whether you want to review calls for training purposes, to settle disputes, or to simply store your client interactions, our call recording feature has you covered!

Monitor, analyze, & store every business call

Benefits of Call Recording

It’s time to ditch your old-school phone system.

Record Incoming & Outgoing Calls

Record Incoming & Outgoing Calls

Monitor & review your voice communications

Most business owners don’t consider the importance of recording their voice communications until it’s too late.

Now you can record all of your incoming & outgoing business calls. Call recording is a great way to make sure all of your voice communications are being handled properly.

Record Incoming & Outgoing Calls

Monitor & Train Staff

Monitor & Train Staff

Know what your team members are saying

Have you ever wondered what your team members are telling your clients?

By reviewing your team’s calls, you can provide valuable feedback & help reduce common mistakes.

Unlimited Storage

Unlimited Storage

Access all of your recordings forever

Whether you wish to access a recording from today or several years ago, we provide you with unlimited storage. This way you can review your recordings whenever they’re needed.

Unlimited Storage

Dispute Resolution

Dispute Resolution

Be prepared to prove your case

It’s an unfortunate reality that every business will likely face a payment dispute or legal action at one point or another.

Having records of your voice communication can be vital for proving your case.

User Permissions

User Permissions

Grant access to your team members

Give permissions to your team members that allow them to access only the recordings for the business phone numbers you want them to see.

Call recording permissions for each phone number include the ability to completely disable access, allow view only, & provide full access to review, manage & delete records.

User Permissions

Get started with Talkroute in minutes

Choose Phone Number

1. Choose a Phone Number

Pick a new phone number or transfer an existing business number to Talkroute.

Download Our Apps

2. Download Our Apps

Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.

Configure Your Settings

3. Configure Your Settings

Customize your greetings, menus, extensions, voicemail, hours of operation, & more.

Talk, Text, & Meet Anywhere

4. Talk, Text, & Meet Anywhere

Call, message, & meet wherever you do business: home, office or on the road.

Talk, message, & meet in one easy to use app.

  • Modern Business Voice

    Business calling with your desktop, browser, & smartphones

    Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, or smartphone.

    With Talkroute, you have the power of an enterprise level phone system without having to purchase or maintain any special equipment.

    Download our apps to begin making business calls from your PC & smartphone today.

    Make and receive business calls
  • Join the Conversation

    Send & receive text messages from your business numbers

    Gain an advantage over your competition — about 61% of businesses still don’t use SMS:

    85% of customers prefer receiving text messages over a phone call or email.

    68% of consumers would prefer to use text messaging to contact a company with questions.

    53% of clients say they feel more positive toward a brand that responds to text messages.

    Sign up for Talkroute & begin texting with your customers today.

    Text with your customers
  • Video Meetings

    The best way to bring your team together

    Video conferencing with up to 100 team & guest participants.

    Additionally, Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.

    Sign up for Talkroute & start your first meeting today!

    Video Meetings
  • Voicemail Made Simple

    Check voicemail by email, browser, & apps

    Never miss a voicemail — Enable email, mobile, & desktop app notifications when receiving a new voice message.

    Customize your voicemail greetings & assign separate mailboxes to your team members, departments, & phone numbers.

    Our mailboxes can be added or removed at anytime & provide unlimited storage capacity.

    Easy to manage voicemail
  • Take Control of Your Phone System

    Easily customize your account settings

    Talkroute gives you the power to customize every aspect of your virtual phone service.

    Now you can easily adjust your call routing, customize greetings, edit schedules, and much more in a matter of seconds!

    Try Talkroute today and see why we are considered to be the most flexible phone solution available.

    Customize your phone system

Call Recording FAQ

Call recording gives you the ability to automatically record your incoming & outgoing business calls. This functionality is extremely important to businesses that wish to monitor their agents to ensure the quality of the service they are providing, train new or existing staff, assist with dispute resolution efforts, & much more.

Talkroute’s call recording provides you with unlimited recording & storage of all of your calls. You may also enable or disable call recording for any of your Talkroute phone numbers & specify which users may have access to these recordings.

Best of all, you can easily access these call records from any mobile or web browser. Now you can easily keep audio records for all of your business calls for as long as you need!

It’s easy. Login to your Talkroute account and access your call history. Then simply press ‘play’ next to which ever call you would like to listen to. You can also filter your call records by date, time, extension, virtual number, voice mailbox and more to find the exact recording you need.

It’s unlimited. Whether you have a few calls per day or 100’s, we store all of your recordings at no additional charge.

Only if you give them permission! You may choose which users can access recordings and for which of your phone numbers.

Yes. Call recording is legal in all 50 states as long as you follow each state’s laws. While some states don’t require that both parties give consent that the conversation may be recorded, we recommend that you always follow the two party consent rule in order to make sure you are compliant with every state’s laws.

Talkroute makes this extremely easy by providing you with a default message that will play (“this call may be recorded…”) prior to the call being connected when call recording is enabled.

Yes. You may upload or record your own message that informs the caller the call is being recorded. You may also disable this message all together for recorded calls but it is strongly not recommended as you may be in danger of violating state law.

The virtual phone system trusted by 1000’s of customers!

Here is what a few of them have to say about Talkroute.

"An excellent virtual phone system for nonprofits"

- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!

Robert Virtual Phone System Review

Robert M.

Full review on G2 Crowd

"Probably the best small business phone system"

- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.

Karen Virtual Phone System Review

Karen B.

Full review on G2 Crowd

"This service has tons of great features"

- It's been a huge benefit being able to focus on the calls that we need to be taking.

Pierce Virtual Phone System Review

Pierce F.

Full review on G2 Crowd

"Easy to setup & use! Call quality is excellent"

- We were able to get the perfect toll free number for our sales team up and running instantly.

Neel Virtual Phone System Review

Neel P.

Full review on G2 Crowd

Paul HoweyCall Recording