See every call, text, and voicemail. In one place.
Reporting turns your Talkroute activity into clear answers: how many calls you answered and missed, when your phones are busiest, which numbers work hardest, and what’s still waiting on a reply. It’s built into the Talkroute app you already use, so there’s nothing to set up.
Who it’s for
Two questions Reporting answers fast.
“How is the business doing on the phones?”
You’re the owner or manager and you want the big picture without digging through call logs. The Overview shows calls, texts, and voicemail side by side, with trends over time and what needs attention right now.
- Call, text, and voicemail summaries on one screen
- A combined activity trend across every channel
- Missed calls, unread texts, and unread voicemails flagged up top
“Where exactly are we losing calls?”
You run the front desk, sales line, or support team and you need detail. Open the Calls, Texts, or Voicemail report, filter down to a number, a menu option, or an extension, and export the records behind it.
- Answered, missed, and hung-up calls broken out by number
- Peak call times by day and hour, so you can staff for the rush
- Filter by menu option, extension, user, duration, and more
Same reports, same data. Start broad with the Overview, then click any summary card to open the full report.
At a glance
Everything your phone system knows, organized.
4reports
One home
Overview, Calls, Texts, and Voicemail, right next to your history in the Talkroute app
20+ metrics
Ready-made
Answered, missed, missed %, average duration, conversations, unread backlog, and more
1click
CSV or PDF
Download the records behind any report, or save a print-ready PDF to share
0setup
Included with Pro
No integrations or spreadsheets to build. Your reports are ready the moment you upgrade
Use cases
What teams use Reporting for.
Catch missed calls
See your missed % for inbound calls and the exact days it climbs, then fix the coverage gap.
Staff for the rush
The Peak call times heatmap shows call volume by day and hour, so you can schedule people when the phones actually ring.
Compare your numbers
Calls by number shows total and missed calls for each Talkroute number, so you can see which lines (and which ads) bring in the most calls.
Clear the voicemail backlog
See unread voicemails by mailbox and the oldest ones still waiting, so nothing sits for a week.
Measure texting
Track conversations, messages, and inbound vs. outbound threads to see how much of your customer contact happens over text.
Report up the chain
Save any report as a clean PDF for your weekly meeting, or download a CSV for your own spreadsheets.
How it works
Four reports. Every channel covered.
Overview
Your whole phone system on one screen.
The Overview puts calls, texts, and voicemail side by side, with one trend line for each. Anything that needs a response, like missed calls, unread texts, or unread voicemails, is called out at the top. Click any summary card to open the full report.
- Call, Text, and Voicemail summary cards that link to the full report
- Activity chart covering calls, texts, and voicemails together
- Presets like “Calls + activity” to focus on the channel you care about
- Customize which sections show, and your layout is saved for next time
Calls report
Know when the phones ring, and who picks up.
The Calls report breaks every call down by outcome, direction, number, and time of day. See your inbound answer and miss rate, find your peak hours, and check how calls move through your menu options and extensions.
- Total, answered, missed, and hung-up calls, plus incoming vs. outgoing
- Peak call times heatmap by day of week and hour
- Calls by number, menu option, and extension
- Top users & forwarding numbers answering calls
- Filter by number, status, direction, duration, user, menu option, extension, or mailbox
Texts report
See how your customers are texting.
Texting is now a big part of how customers reach you. The Texts report shows conversation and message volume over time, how many threads customers started vs. how many your team started, your busiest texting hours, and which numbers and contacts are most active.
- Conversations, messages, and average messages per conversation
- Message volume trend split into inbound and outbound threads
- Busiest times heatmap for texting
- Texts by number and top contacts
- Filter by number, first or last message date, and message count
Voicemail report
Make sure every voicemail gets a callback.
Voicemails are customers waiting to hear back. The Voicemail report tracks volume over time, your unread backlog for each mailbox, and the oldest messages nobody has listened to yet, so you know who to call first.
- Voicemails, unread count, and average duration
- Voicemail volume trend
- Total and unread voicemails by mailbox
- Oldest unread voicemails, with their age in days
- Filter by mailbox, caller number, duration, and read status
Export
Take your data anywhere.
Every report has a Download CSV button that exports the records behind it, not just the chart totals. Open it in Excel or Google Sheets, or load it into your own tools. Prefer something to hand around the table? Save as PDF gives you a clean, print-ready version of the report.
- CSV export on Overview, Calls, Texts, and Voicemail
- Call exports include direction, result, external and Talkroute numbers, duration, and whether the call was recorded
- Save as PDF for a print-friendly copy of any report
- Export filtered call, text, and voicemail history too
Built in
Controls that work the way you do
Every report shares the same simple controls, so once you’ve learned one, you know them all.
Date range presets
Today, Last 7 days, Last 30 days, and Month to date in one click, or pick any custom From and To dates.
Your account’s timezone
Days, trends, and peak hours follow your business’s timezone, so a remote teammate sees the same numbers you do.
Advanced filters
Narrow any report by number, status, direction, duration, menu option, extension, mailbox, and more.
Customizable Overview
Choose a preset or turn individual sections on and off. Talkroute remembers your layout for next time.
Click to drill down
Every Overview summary card links straight to its detailed Calls, Texts, or Voicemail report.
CSV & PDF export
Download the records behind a report as CSV, or save a print-ready PDF to share with your team.
Reporting lives in the same History & Reporting window you already use for call, text, and voicemail history.
Included with Pro and Enterprise.
Reporting comes with the Pro plan and above: all four reports, every filter, and CSV and PDF export. There’s no separate add-on to buy.
Already a Talkroute customer? Open Reporting in the app and click Upgrade to Pro. Your plan changes right away.
FAQ
Frequently asked questions
Which plans include Reporting?
Reporting is included with Pro and every plan above it. On Basic or Plus, you can still open Reporting and see a preview, then upgrade to Pro right from the app. View plans →
Where do I find Reporting?
Open the History & Reporting window in the Talkroute app. Your call, text, and voicemail history is under History, and the Overview, Calls, Texts, and Voicemail reports are under Reporting.
What’s the difference between History and Reporting?
History is the record-by-record log: every call, text conversation, and voicemail. Reporting adds up those same records into totals, trends, heatmaps, and breakdowns by number, mailbox, and more, so you can spot patterns without scrolling through a log.
What date ranges can I report on?
Choose Today, Last 7 days, Last 30 days, or Month to date, or set your own custom From and To dates. For very busy accounts and long date ranges, charts are based on the most recent activity in the range and the report tells you when that happens. Narrow the range to see full chart detail. Call totals stay exact either way.
Which timezone do the reports use?
Reports use your Talkroute account’s timezone, so “today,” daily trends, and peak hours line up with your business hours no matter where a teammate is working from.
Can I export the data?
Yes. Every report has a Download CSV button that exports the underlying records (calls, text conversations, or voicemails) for the selected date range, plus a Save as PDF option for a print-friendly version. Very large exports are capped per file. If you hit the cap, narrow the date range to export the rest.
How are inbound and outbound texts counted?
The Texts report counts conversation threads. A thread is inbound or outbound based on the direction of its most recent message. Total message counts are shown separately.
Can I filter reports by number, extension, or mailbox?
Yes. The Calls report filters by number, status, direction, duration, user or forwarding number, menu option, extension, and voice mailbox. Texts filters by number, first and last message date, and number of messages. Voicemail filters by mailbox, caller number, duration, and read status.
Stop guessing. Start seeing your calls clearly.
Upgrade to Pro and get Reporting for calls, texts, and voicemail, built right into the Talkroute app.
After upgrading, Reporting unlocks right away. Your existing call, text, and voicemail activity is ready to explore.