Virtual Receptionist
Have a live agent answer your Talkroute calls.
Talkroute has partnered with Smith.ai to provide virtual receptionist services with live agents. Now your business calls, chats, texts, and social messages will never go unanswered—all with 24/7 coverage.
Talkroute users get $100 off their first month of Smith.ai
Benefits of a Virtual Receptionist
It’s time to ditch your old-school phone system.
24/7 Live Receptionists
Never let calls go unanswered
Your live virtual receptionists are on duty 24/7. Simply choose which Talkroute calls you wish to have answered by your virtual receptionist and Smith.ai does the rest.
Appointment Management
Schedule more meetings
Your virtual receptionist can handle all of your company’s appointment setting & call-back scheduling. Smith.ai even integrates with your calendar software.
New Customer Onboarding
Lead qualification & client intake
Your live virtual receptionists can complete new client intake forms for your qualified leads, so new client information is logged in your CRM.
Outbound Calls
Spend less time making calls
Receptionists can make outbound calls on a one-time or recurring basis. They can call leads who complete your web form, provide work status updates, and more.
And So Much More…
Smith.ai is more than just a virtual receptionist
Your new virtual receptionist can do everything from answering questions about your business to collecting payments. The possibilities are truly limitless.
Get started with Talkroute in minutes
1. Choose a Phone Number
Pick a new phone number or transfer an existing business number to Talkroute.
2. Download Our Apps
Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.
3. Configure Your Settings
Customize your greetings, menus, extensions, voicemail, hours of operation, & more.
4. Talk, Text, & Meet Anywhere
Call, message, & meet wherever you do business: home, office or on the road.
…tons of amazing features for your business
Phone Numbers
Local, toll free, 800 & vanity phone numbers.
Call Forwarding
Forward & route your business calls anywhere.
Text Messaging
Send & receive SMS & MMS business messages.
Meetings
Video conferencing with up to 100 participants.
Menus
Single & multi level Auto Attendant/IVR.
Extensions
Unlimited 3 or 4 digit direct dial extensions.
Voicemail
Get voice messages on our apps, online, & by email.
Apps
Available for MacOS, Windows, Linux, iOS, Android & browser.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
Call Stacking
No more busy signals when receiving multiple calls at once.
Custom Greetings
Customize welcome, menu, voicemail greetings & more.
Call Recording
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Caller ID
Show your business name & number on outgoing caller ID.
Reporting
Run detailed history reports & export your call data.
Virtual Receptionist FAQ
Yes. Talkroute has partnered with Smith.ai, a live virtual receptionist company based in Palo Alto, CA. Talkroute customers receive $100 off their first month of Smith.ai service when you sign up here.
If you do not want Smith.ai to answer your calls 24/7 just let them know. They can set your hours and they’ll answer your calls accordingly.
Yes it does! Smith.ai does not close for any holiday and they are available to answer your calls and chats 24/7/365.
Yes. Smith.ai offers dedicated Spanish lines that will be answered in Spanish by a bilingual receptionist.
Yes. You can route any of your Talkroute numbers, menu options, or extensions to Smith.ai. Please see this tutorial for more information: How to forward calls to Smith.ai
No. Talkroute has partnered with Smith.ai to bring our users the industry’s best virtual receptionist service. You will need to sign up with Smith.ai once you have an activate Talkroute account.
Be sure to use this sign up link to receive $100 off your first month of Smith.ai service.
The virtual phone system trusted by 1000’s of customers!
Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Robert M.
Full review on G2 Crowd
"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
Karen B.
Full review on G2 Crowd
"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Pierce F.
Full review on G2 Crowd
"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Neel P.
Full review on G2 Crowd