Tons of Awesome Features - Virtual Phone System

The Virtual Phone System Trusted by 1000’s of Awesome Businesses!

Some quantities may vary by plan. Check out our pricing for more details.

Phone Numbers
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Toll Free Numbers 800, 888, 877, 866, 855, 844 & 833 numbers available.
Vanity Numbers Register custom numbers that spell a word or phrase.
800 Numbers We have a limited supply of true 800 numbers available.
Local Numbers Search US & Canada local numbers by area code, city or zip code.
Number Porting Transfer your business number to Talkroute.
Take Your Numbers With You Port your Talkroute numbers to another provider at anytime.
Add & Remove Numbers at Anytime You can add or remove numbers from your account at anytime.

Call Forwarding & Routing
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Forward to a Single Phone Send all of your calls to a single cell, landline, VoIP or soft phone.
Forward to Multiple Phones Route your incoming calls to as many phones as needed.
Ring Phones in Sequence Choose which order your phones ring and for how long.
Ring All Phones at Once Call blast allows you to ring your phones at the same time.
Scheduled Call Forwarding Set dates and times to ring your phones.

Text Messaging
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Send SMS & MMS Messages Compose new messages from the online dashboard, desktop, mobile, and web apps.
Reply to Customers Messages Respond to messages from the online dashboard, email, desktop, mobile, and web apps.
Texting Access Permissions Set permissions for which users can view, reply to and send new messages.
Text-to-Email Notifications Receive notifications and respond to new messages from your email.
Desktop, Mobile, & Web Apps View, compose, and reply to messages from the MacOS, Windows, Linux, iOS, Android, and Web apps.

Call Menu
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Create Departments Press #1 for sales… press #2 for support…
Forward Calls to Team Members Create a list of options that routes directly to your staff.
Play Custom Messages Set menu options that play custom messages such as your operating hours.
Send Callers to Voicemail Menu options can also route callers directly to a voicemail box.
Add Submenus Create a menu with multiple levels of options.
Company Directory Dial by name & staff list directories.

Extensions
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Single Digit Extensions Create menu options (0-9).
Informational Extensions Add extensions that play custom recorded or uploaded greetings.
Voicemail Extensions Set extensions that route directly to a voicemail box.
Multi Digit Extensions Create unlimited 3 or 4 digit extensions.

Voicemail & Mailboxes
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Access Your Messages Online View your voice messages using any web browser.
Desktop, Mobile, & Web Apps Access voice messages and mailboxes from the MacOS, Windows, Linux, iOS, Android, and Web apps.
Voicemail-to-Email Receive notifications & play your messages from your email.
Mailboxes Create separate mailboxes for phone numbers, menu options, and extensions.
Voicemail Transcription Read your messages online & by email.
Voicemail Access Permissions Set permissions for which users can view & edit voice messages & mailboxes.
Receive Voicemail Locally Disable Talkroute voicemail and use your device’s voicemail instead.

Desktop, Mobile, & Web Apps
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MacOS, Windows, Linux, iOS, Android, & Browser Download our apps online.
Show Your Talkroute Caller ID Make calls showing your business number on the outgoing caller ID.
Business Call History Review your incoming & outgoing call history.
Send & Receive Text Messages Compose messages showing your business number on the outgoing caller ID.
Manage Business Voicemail Check your voicemail messages.
Contacts Integration Access your device’s contacts to quickly make calls or send messages.

Live Call Transfer
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Easy to Use Transfer Codes Quickly dial codes to transfer your live calls.
Blind & Attended Transfer Transfer calls instantly or speak to the receiving party before connecting the call.
Transfer to Phone Numbers Transfer calls directly to your any phone number.
Transfer to Departments Send calls to a menu option and ring an entire department.
Transfer to Voicemail You may transfer a live call directly a voicemail box.
Transfer to Multi Digit Extensions Transfer callers to your team members direct dial extensions.

Call Stacking
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Receive Multiple Calls at Once Receive multiple calls at the same time, even if you run your business from a single phone.
Music on Hold Pick from our library of hold music or upload your own.
Add a Custom Message Upload or record your own custom message that callers will hear while on hold.
Establish a Maximum Hold Time Set a maximum time callers will wait on hold before being sent to another destination.
Alternative Destinations Callers may be sent to another phone number, call menu or voicemail box.

Custom Greetings
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Audio Library Pick from our library of audio clip or create your own.
Upload Your Own Files You may add your own custom greetings, messages and music at anytime.
Record Your Own Greetings Create a custom greeting or message by using our recording feature.
Music on Hold Choose one of our music files or upload your own.
Voice Studio Have our in-house voice talent record your greetings for you.

Call Recording
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Record All Calls Call recording available for both incoming and outgoing calls.
Inform Callers Upload or record a custom message to inform your callers the call is being recorded.
Access Recordings Review your call recordings from your online call history.
Unlimited Storage Store all of your voice recordings.
Access Permissions Set permissions for which users can view and edit recordings.

Hours of Operation
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Date & Time Conditions Set the dates and times your phones are available to receive calls.
Multiple Time Conditions for Dates Establish multiple open and close times for your phones on the same day.
Override Hours of Operation Anytime Quickly override your normal operating schedule.
Add a Special Closed Message Upload or record a special message callers hear after hours.
Send After Hours Calls to Another Destination Route callers after hours to a voicemail box, phone number or call menu.

Users & Permissions
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Assign Account Administrators Give full account access to your admins.
Create Account Users Add users with limited account access.
Grant Special Permissions Give admins and users access to specific areas of your account.

Caller ID
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Outbound Dialing Show your business number on the outgoing caller ID.
Desktop, Mobile, & Web Apps Make outgoing calls showing your business number from the MacOS, Windows, Linux, iOS, Android, and Web apps.
Incoming Caller ID Display the callers number or the business number the caller dialed for incoming calls.
Custom CNAM Show your business name on the outgoing caller ID.

Reporting
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Call History Full details of all incoming and outgoing call records.
Call Blocking Block phone numbers from calling or texting your business number.
Detailed Call Paths View the call path your callers take while connected to your business number.
Advanced Filters Filter call data such as which extension was dialed, voicemail box reached and much more.
Export Your Data Create a CSV file of your call records.

Other Services & Agreements

HIPAA Compliance Account restrictions available for HIPAA compliance.
Account Management Dedicated account manager.
SLA Service level agreements available.
BAA Business associate agreements available.