Extensions
Unlimited extensions for team members & departments.
Connect your callers to the right team members and departments everytime with our extensions feature. Whether you want to create a single-digit extension for your entire sales deparment or multi-digit extensions for everyone on your team, Talkroute has you covered!
Benefits of Extensions
It’s time to ditch your old-school phone system.
Single-Digit Extensions
Give your callers more options
Single-digit extensions (also known as menu options) are a great way to send callers to specific departments such as sales or support.
If you have a small team, single-digit extensions can also be used as direct dial extensions for your team members.
When combined with the call menu & submenus, single digit extensions can provide multiple levels of options for your callers to choose from.
Multi-Digit Extensions
Add as many extensions as needed
Multi-digit extensions are 3 & 4 digit direct dial extensions that can be configured to route callers directly to your team members & departments.
Extensions can be configured to route caller’s to a single phone, multiple phones, desktop users, automated message, & voice mailboxes.
With Talkroute you may add as many multi-digit extensions as needed. It’s truly unlimited.
Automated Messages
Give your callers access to important information
Provide your callers with menu options that play automated messages. Now your callers can gain access to important information such as your business’s hours of operation without needing to speak to your team.
Upload or record your custom messages right from your online account.
Once the automated message finishes playing you may route callers back to the call menu, a submenu, phone number, user, or voice mailbox.
Voicemail Extensions
Send callers directly to voicemail
Add extensions that route callers directly to specific voice mailboxes.
Keep your team informed with push notifications & voicemail-to-email notifications.
Separate voice messages by creating mailboxes for each of your extensions.
Dial-by-Name Directories
Connect callers to your team
Create dial-by-name directories that give your callers the ability to connect with the right team member.
Do you have multiple team members with the same first or last name? No problem, you can add a submenu to your directory & give your callers the opportunity to choose the team member they wish to reach.
You can even create list directories that provide callers with numerous options to choose from based on the 3 or 4 digit extension they enter.
Get started with Talkroute in minutes
1. Choose a Phone Number
Pick a new phone number or transfer an existing business number to Talkroute.
2. Download Our Apps
Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.
3. Configure Your Settings
Customize your greetings, menus, extensions, voicemail, hours of operation, & more.
4. Talk, Text, & Meet Anywhere
Call, message, & meet wherever you do business: home, office or on the road.
Talk, message, & meet in one easy to use app.
…tons of amazing features for your business
Phone Numbers
Local, toll free, 800 & vanity phone numbers.
Call Forwarding
Forward & route your business calls anywhere.
Text Messaging
Send & receive SMS & MMS business messages.
Meetings
Video conferencing with up to 100 participants.
Menus
Single & multi level Auto Attendant/IVR.
Extensions
Unlimited 3 or 4 digit direct dial extensions.
Voicemail
Get voice messages on our apps, online, & by email.
Apps
Available for MacOS, Windows, Linux, iOS, Android & browser.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
Call Stacking
No more busy signals when receiving multiple calls at once.
Custom Greetings
Customize welcome, menu, voicemail greetings & more.
Call Recording
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Caller ID
Show your business name & number on outgoing caller ID.
Reporting
Run detailed history reports & export your call data.
Extensions FAQ
Phone extensions are single & multi-digit direct dial extensions that can be configured to route callers directly to your team members & departments.
Extensions can be configured to route caller’s to a single phone, multiple phones, desktop users, automated message, & voice mailboxes. You can also configure a dial-by-name or list directory to provide callers with a list of team members or departments to choose from.
With Talkroute you may add as many multi-digit extensions as needed. It’s truly unlimited!
Yes. You may add extensions to any toll-free or local phone number on your Talkroute account. Please see our pricing for more details on which plans include this feature.
The main menu gives you the ability to create 10 (0-9) menu options (also known as single digit extensions). However, you can add more menu options by adding submenus to your main menu.
A common example of this is to have multiple submenus that provide different 0-9 single-digit extensions based on the language that was selected by the caller.
You may add as many submenus & menu options as needed.
Multi-digit extensions are unlimited and you may add as many as needed. 3-digit extensions have a range of 100-999 & 4-digit extensions have a range of 1000-9999.
Yes. Extensions may be forwarded to a single phone or multiple phones. You can also choose to ring your phones in a specific order or at the same time.
Yes. Extensions may be routed to a single desktop user or multiple desktop users. You can also choose to ring your desktops in a specific order or at the same time.
Yes. You may upload or record custom messages to play when the caller dials a specific extension.
Yes. Extensions can route callers directly to a specific voice mailbox.
You may add as many directories as needed to your Talkroute phone system.
The virtual phone system trusted by 1000’s of customers!
Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Robert M.
Full review on G2 Crowd
"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
Karen B.
Full review on G2 Crowd
"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Pierce F.
Full review on G2 Crowd
"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Neel P.
Full review on G2 Crowd