Call Stacking

Never miss an incoming call again.

Call stacking queues your incoming business calls so that your callers wait on hold until your team is available to answer. Our industry leading queuing system ensures that you can manage multiple calls at once without ever having to worry about unwanted busy signals.

Call Stacking

Benefits of Call Stacking

It’s time to ditch your old-school phone system.

Receive Multiple Calls at Once

Receive Multiple Calls at Once

Call Stacking allows you to receive multiple calls at the same time, even if you run your business from a single phone.

Your callers will wait on hold until your phone becomes available to receive the next call. Now you no longer need multiple lines to receive multiple calls!

Receive Multiple Calls at Once

Music on Hold & Promotions

Music on Hold & Promotions

Hold music is a great way to help keep your callers waiting on hold and also make your business sound more professional. Talkroute comes with a library of music on hold options to choose from and you can always upload your own.

While music on hold is great, adding a custom hold message may be even better. You can upload or record a message that your callers will hear while they are waiting on hold. This is an excellent way to share your most recent company promotion!

Alternative Destinations

Alternative Destinations

You can set a maximum amount of time that your callers will remain on hold before sending them to an alternative destination.

If your callers remain on hold beyond the maximum defined hold duration, you can establish an alternative destination such as a list of menu of options to choose from or a voice mailbox.

Alternative Destinations

Get started with Talkroute in minutes

Choose Phone Number

1. Choose a Phone Number

Pick a new phone number or transfer an existing business number to Talkroute.

Download Our Apps

2. Download Our Apps

Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.

Configure Your Settings

3. Configure Your Settings

Customize your greetings, menus, extensions, voicemail, hours of operation, & more.

Talk, Text, & Meet Anywhere

4. Talk, Text, & Meet Anywhere

Call, message, & meet wherever you do business: home, office or on the road.

Talk, message, & meet in one easy to use app.

  • Modern Business Voice

    Business calling with your desktop, browser, & smartphones

    Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, or smartphone.

    With Talkroute, you have the power of an enterprise level phone system without having to purchase or maintain any special equipment.

    Download our apps to begin making business calls from your PC & smartphone today.

    Make and receive business calls
  • Join the Conversation

    Send & receive text messages from your business numbers

    Gain an advantage over your competition — about 61% of businesses still don’t use SMS:

    85% of customers prefer receiving text messages over a phone call or email.

    68% of consumers would prefer to use text messaging to contact a company with questions.

    53% of clients say they feel more positive toward a brand that responds to text messages.

    Sign up for Talkroute & begin texting with your customers today.

    Text with your customers
  • Video Meetings

    The best way to bring your team together

    Video conferencing with up to 100 team & guest participants.

    Additionally, Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.

    Sign up for Talkroute & start your first meeting today!

    Video Meetings
  • Voicemail Made Simple

    Check voicemail by email, browser, & apps

    Never miss a voicemail — Enable email, mobile, & desktop app notifications when receiving a new voice message.

    Customize your voicemail greetings & assign separate mailboxes to your team members, departments, & phone numbers.

    Our mailboxes can be added or removed at anytime & provide unlimited storage capacity.

    Easy to manage voicemail
  • Take Control of Your Phone System

    Easily customize your account settings

    Talkroute gives you the power to customize every aspect of your virtual phone service.

    Now you can easily adjust your call routing, customize greetings, edit schedules, and much more in a matter of seconds!

    Try Talkroute today and see why we are considered to be the most flexible phone solution available.

    Customize your phone system

Call Stacking FAQ

Talkroute’s call stacking is a unique technology that is typically only available with expensive enterprise-level phone systems. Other competing services without this feature will forward a call to a device (cellular, home, or office) but once the allotted number of “rings” has been reached, the call is disconnected.

Talkroute allows users to have multiple callers on hold at any given time. These callers are forwarded to your device(s) in the order the calls were received by your phone system. While your callers are on hold, they may listen to hold music or a custom message that you recorded or uploaded. If your callers are being forwarded to multiple devices, the devices that are not currently in use will begin to receive the next caller in line.

You may further specify the maximum hold duration, time between connection attempts, and call destination if the hold duration is exceeded.

Call stacking is already active with your Talkroute service. There is nothing you need to do other than specify what you want callers to hear while they are on hold, maximum hold duration, time between connection attempts, and call destination if the hold duration is exceeded.

There are no limits to how many calls you can receive at once as long as your usage complies with our reasonable use policy. If you are concerned that your usage might be outside of what is covered by our RUP, please feel free to request a high usage quote.

Yes! Talkroute includes a library of music on hold files to choose from or you may record or upload your own.

All of your Talkroute phone numbers, menu options, and extensions each have their own unique call stacking queues. These queues will stack callers in the order that they entered the queue and will route the calls based on the rules you have specified.

Yes! All Talkroute plans include our call stacking feature.

The virtual phone system trusted by 1000’s of customers!

Here is what a few of them have to say about Talkroute.

"An excellent virtual phone system for nonprofits"

- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!

Robert Virtual Phone System Review

Robert M.

Full review on G2 Crowd

"Probably the best small business phone system"

- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.

Karen Virtual Phone System Review

Karen B.

Full review on G2 Crowd

"This service has tons of great features"

- It's been a huge benefit being able to focus on the calls that we need to be taking.

Pierce Virtual Phone System Review

Pierce F.

Full review on G2 Crowd

"Easy to setup & use! Call quality is excellent"

- We were able to get the perfect toll free number for our sales team up and running instantly.

Neel Virtual Phone System Review

Neel P.

Full review on G2 Crowd

Paul HoweyCall Stacking