Create a custom multi-level auto attendant.

Give your callers more options by customizing your own multi-level menu system. By streamlining your phone system with our menus feature, you can ensure that your incoming calls get to the right destination every time!

Create a custom multi-level auto attendant

Benefits of Menus

It’s time to ditch your old-school phone system.

Department & Team Options

Department & Team Options

Give your callers more choices

Menu options (also known as single-digit extensions) are a great way to send callers to specific departments such as sales, support, billing & more. Don’t have departments? No problem! You can also configure options to route calls directly to your team members.

Department & team options can be configured to ring all of your phones & desktop users. You may set dates & times to route calls & choose whether to ring your phones at the same time or in a specific order.

Department & Team Options



Multi-level menu system

The call menu provides you with up to ten menu options. However there may be instances where you need more menu options & that’s where submenus can help.

Submenus give you the ability to add multiple levels of menu options to your call menu. For example, if you wish to provide callers with separate menus for different languages or based on a certain location, submenus would be the perfect solution.

Submenus can be added to the call menu, extensions, & even as an after hours destination.

Automated Messages

Automated Messages

Give your callers access to important information

Provide your callers with menu options that play automated messages. Now your callers can gain access to important information such as your business’s hours of operation without needing to speak to your team.

Upload or record your custom messages right from your online account.

Once the automated message finishes playing you may route callers back to the call menu, a submenu, phone number, user, or voice mailbox.

Automated Messages

Voicemail Menu Options

Voicemail Menu Options

Send callers directly to voicemail

Add menu options that route callers directly to specific voice mailboxes.

Keep your team informed with push notifications & voicemail-to-email notifications.

Separate voice messages by creating mailboxes for each of your menu options.

Dial-by-Name Directories

Dial-by-Name Directories

Connect callers to your team

Create dial-by-name directories that give your callers the ability to connect with the right team member.

Do you have multiple team members with the same first or last name? No problem, you can add a submenu to your directory & give your callers the opportunity to choose the team member they wish to reach.

You can even create list directories that provide callers with numerous options to choose from based on the 3 or 4 digit extension they enter.

Dial-by-Name Directories

Get started with Talkroute in minutes

Choose Phone Number

1. Choose a Phone Number

Pick a new phone number or transfer an existing business number to Talkroute.

Download Our Apps

2. Download Our Apps

Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.

Configure Your Settings

3. Configure Your Settings

Customize your greetings, menus, extensions, voicemail, hours of operation, & more.

Talk, Text, & Meet Anywhere

4. Talk, Text, & Meet Anywhere

Call, message, & meet wherever you do business: home, office or on the road.

Talk, message, & meet in one easy to use app.

  • Modern Business Voice

    Business calling with your desktop, browser, & smartphones

    Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, or smartphone.

    With Talkroute, you have the power of an enterprise level phone system without having to purchase or maintain any special equipment.

    Download our apps to begin making business calls from your PC & smartphone today.

    Make and receive business calls
  • Join the Conversation

    Send & receive text messages from your business numbers

    Gain an advantage over your competition — about 61% of businesses still don’t use SMS:

    85% of customers prefer receiving text messages over a phone call or email.

    68% of consumers would prefer to use text messaging to contact a company with questions.

    53% of clients say they feel more positive toward a brand that responds to text messages.

    Sign up for Talkroute & begin texting with your customers today.

    Text with your customers
  • Video Meetings

    The best way to bring your team together

    Video conferencing with up to 100 team & guest participants.

    Additionally, Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.

    Sign up for Talkroute & start your first meeting today!

    Video Meetings
  • Voicemail Made Simple

    Check voicemail by email, browser, & apps

    Never miss a voicemail — Enable email, mobile, & desktop app notifications when receiving a new voice message.

    Customize your voicemail greetings & assign separate mailboxes to your team members, departments, & phone numbers.

    Our mailboxes can be added or removed at anytime & provide unlimited storage capacity.

    Easy to manage voicemail
  • Take Control of Your Phone System

    Easily customize your account settings

    Talkroute gives you the power to customize every aspect of your virtual phone service.

    Now you can easily adjust your call routing, customize greetings, edit schedules, and much more in a matter of seconds!

    Try Talkroute today and see why we are considered to be the most flexible phone solution available.

    Customize your phone system

Menus FAQ

Menus (also known as an auto-attendant, phone tree, or IVR) allow your callers to choose a department or team member that they wish to be connected to by selecting the desired menu option.

You may also give your callers even more options by adding submenus to your main menu. Submenus allow your phone system to have multiple levels of options for callers to choose from.

Yes. You may route as many of your Talkroute phone numbers to the main menu as needed. You may also choose to route some of your Talkroute phone numbers to the main menu and route other numbers directly to your phones or another destination.

The main menu gives you the ability to create 10 (0-9) menu options (also known as single digit extensions). However, you can add more menu options by adding submenus to your main menu.

A common example of this is to have multiple submenus that provide different 0-9 menu options based on the language that was selected by the caller.

You may add as many submenus & menu options as needed.

Yes. Menu options may be routed to a single phone or multiple phones. You can also choose to ring your phones in a specific order or at the same time.

Yes. Menu options may be routed to a single desktop user or multiple desktop users. You can also choose to ring your desktops in a specific order or at the same time.

Yes. You may upload or record custom messages to play when the caller enters a specific menu option.

Yes. Menu options can route callers directly to a specific voice mailbox.

You may add as many directories as needed to your Talkroute phone system.

The virtual phone system trusted by 1000’s of customers!

Here is what a few of them have to say about Talkroute.

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- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!

Robert Virtual Phone System Review

Robert M.

Full review on G2 Crowd

"Probably the best small business phone system"

- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.

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"This service has tons of great features"

- It's been a huge benefit being able to focus on the calls that we need to be taking.

Pierce Virtual Phone System Review

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"Easy to setup & use! Call quality is excellent"

- We were able to get the perfect toll free number for our sales team up and running instantly.

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Paul HoweyMenus