Menus
Create a custom multi-level auto attendant.
Give your callers more options by customizing your own multi-level menu system. By streamlining your phone system with our menus feature, you can ensure that your incoming calls get to the right destination every time!
Benefits of Menus
It’s time to ditch your old-school phone system.
Department & Team Options
Give your callers more choices
Menu options (also known as single-digit extensions) are a great way to send callers to specific departments such as sales, support, billing & more. Don’t have departments? No problem! You can also configure options to route calls directly to your team members.
Department & team options can be configured to ring all of your phones & desktop users. You may set dates & times to route calls & choose whether to ring your phones at the same time or in a specific order.
Submenus
Multi-level menu system
The call menu provides you with up to ten menu options. However there may be instances where you need more menu options & that’s where submenus can help.
Submenus give you the ability to add multiple levels of menu options to your call menu. For example, if you wish to provide callers with separate menus for different languages or based on a certain location, submenus would be the perfect solution.
Submenus can be added to the call menu, extensions, & even as an after hours destination.
Automated Messages
Give your callers access to important information
Provide your callers with menu options that play automated messages. Now your callers can gain access to important information such as your business’s hours of operation without needing to speak to your team.
Upload or record your custom messages right from your online account.
Once the automated message finishes playing you may route callers back to the call menu, a submenu, phone number, user, or voice mailbox.
Voicemail Menu Options
Send callers directly to voicemail
Add menu options that route callers directly to specific voice mailboxes.
Keep your team informed with push notifications & voicemail-to-email notifications.
Separate voice messages by creating mailboxes for each of your menu options.
Dial-by-Name Directories
Connect callers to your team
Create dial-by-name directories that give your callers the ability to connect with the right team member.
Do you have multiple team members with the same first or last name? No problem, you can add a submenu to your directory & give your callers the opportunity to choose the team member they wish to reach.
You can even create list directories that provide callers with numerous options to choose from based on the 3 or 4 digit extension they enter.
Get started with Talkroute in minutes
1. Choose a Phone Number
Pick a new phone number or transfer an existing business number to Talkroute.
2. Download Our Apps
Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.
3. Configure Your Settings
Customize your greetings, menus, extensions, voicemail, hours of operation, & more.
4. Talk, Text, & Meet Anywhere
Call, message, & meet wherever you do business: home, office or on the road.
Talk, message, & meet in one easy to use app.
…tons of amazing features for your business
Phone Numbers
Local, toll free, 800 & vanity phone numbers.
Call Forwarding
Forward & route your business calls anywhere.
Text Messaging
Send & receive SMS & MMS business messages.
Meetings
Video conferencing with up to 100 participants.
Menus
Single & multi level Auto Attendant/IVR.
Extensions
Unlimited 3 or 4 digit direct dial extensions.
Voicemail
Get voice messages on our apps, online, & by email.
Apps
Available for MacOS, Windows, Linux, iOS, Android & browser.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
Call Stacking
No more busy signals when receiving multiple calls at once.
Custom Greetings
Customize welcome, menu, voicemail greetings & more.
Call Recording
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Caller ID
Show your business name & number on outgoing caller ID.
Reporting
Run detailed history reports & export your call data.
Menus FAQ
Menus (also known as an auto-attendant, phone tree, or IVR) allow your callers to choose a department or team member that they wish to be connected to by selecting the desired menu option.
You may also give your callers even more options by adding submenus to your main menu. Submenus allow your phone system to have multiple levels of options for callers to choose from.
Yes. You may route as many of your Talkroute phone numbers to the main menu as needed. You may also choose to route some of your Talkroute phone numbers to the main menu and route other numbers directly to your phones or another destination.
The main menu gives you the ability to create 10 (0-9) menu options (also known as single digit extensions). However, you can add more menu options by adding submenus to your main menu.
A common example of this is to have multiple submenus that provide different 0-9 menu options based on the language that was selected by the caller.
You may add as many submenus & menu options as needed.
Yes. Menu options may be routed to a single phone or multiple phones. You can also choose to ring your phones in a specific order or at the same time.
Yes. Menu options may be routed to a single desktop user or multiple desktop users. You can also choose to ring your desktops in a specific order or at the same time.
Yes. You may upload or record custom messages to play when the caller enters a specific menu option.
Yes. Menu options can route callers directly to a specific voice mailbox.
You may add as many directories as needed to your Talkroute phone system.
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Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Robert M.
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"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
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"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Pierce F.
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"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Neel P.
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