10 Vonage Alternatives for Business Communication in 2025

Running a business can get expensive fast. Phone bills are one of those costs that sneak up on you. You think you’re getting a good deal at first. But soon, you’re stuck with high monthly fees, add-on charges, and a system that’s too complex to manage.

If you’re looking to cut costs without giving up quality, it might be time to switch to a better option. In this guide, we’ll share 10 Vonage alternatives that offer strong features, simple setups, and fair pricing.

These leading VoIP providers can help your team stay connected without the extra stress or surprise fees.

What is Vonage and Why Are Businesses Checking Out Alternatives?

Vonage Business Communications is a unified communications solution that helps teams connect through voice, text, and video. Vonage service works across phones, computers, and tablets, giving teams more flexibility.

With more than 40 features, it supports daily tasks like call handling, team messaging, and remote meetings.

It’s designed to be easy to use, quick to set up, and simple to scale. Many companies use Vonage to handle calls, stay in touch with clients, and keep remote teams connected.

Teams like how simple Vonage is to use. The app works on most devices and makes it easy to stay connected.

People also mention that customer support is helpful and responsive. The platform offers useful call tracking, video meetings, and CRM integration.

Still, even with these benefits, some users are starting to explore other options due to a few ongoing issues.

Calls May Drop Or Not Come Through

Several users have had issues where calls drop without warning or fail to connect at all. Some calls show up late, or the app doesn’t ring even when a call is coming in. This can lead to missed conversations with customers or teammates.

Texting Isn’t Always Reliable

Some users noted that business text messages don’t always get delivered. This creates confusion, especially when texting is part of daily outreach. It can also slow down follow-ups when messages fail without notice.

You Can’t Copy Incoming Call Numbers

A common complaint is that you can’t copy numbers from calls that come in. If the caller isn’t saved in your contacts, you have to write down the number by hand. This adds time and makes it harder to look up or track unknown leads.

Chat Features Feel Too Basic

The built-in chat lacks features found in other messaging tools. It works for simple conversations, but it doesn’t offer much more. People who want more advanced chat options often find the tool limited.

Support Can Be Hit Or Miss

While some users speak highly of the support team, others say they’ve waited too long for answers. Getting quick help can be hard during busy times. This makes the experience feel inconsistent.

Cost May Feel Too High

For teams that don’t use all the features, the price may feel like too much. Some companies feel they’re paying more than what they need, especially when looking at simpler or more affordable tools.

Book a demo today and find out how easy it is to upgrade from Vonage to Talkroute.

10 Vonage Alternatives Businesses Are Choosing in 2025

Many businesses are now moving away from Vonage and trying other phone systems that better meet their needs.

If you’re looking for a different option in 2025, here are 10 alternatives that companies are choosing for better features, pricing, or support.

1. Talkroute

Talkroute is a VoIP phone system built for modern businesses that want to stay connected without dealing with bulky hardware or confusing setups.

It works on the devices your team already uses, like smartphones, computers, and browsers, so you can manage calls, texts, and meetings from anywhere.

Whether you’re a small team or a growing company, Talkroute helps you handle customer communication in a simple and flexible way.

Everything is easy to set up, and you won’t have to worry about being charged per user.

Key Features

• Call forwarding and routing – Send incoming calls to any phone, desktop, or laptop based on your setup
• Video calls – Hold meetings with up to 100 participants using built–in video features
• Text messaging – Send SMS and MMS from your local or toll-free business number
• Call recording – Record calls automatically for training or recordkeeping
• Voicemail – Listen to messages in the app browser or through email alerts
• Custom menus and extensions – Set up menus and extensions to guide callers to the right person or team
• Security features – Protect calls, messages, and customer data with built-in safeguards
• Analytics – Track call activity, messages, and meetings to see how your team communicates
• Contact management tools – Organize call routing permissions and voicemail inboxes by person or department

Not happy with Vonage’s call tools? Try Talkroute today with no risk!

2. Nextiva

Source: nextiva.com

Nextiva offers a cloud-based VoIP phone system designed for small businesses. It combines voice calls, video meetings, SMS messaging, and customer communication tools into one platform.

The system is built to support desktop and mobile access, provide automation features like voicemail transcription, and offer call management tools, team chat, third-party integrations, and contact center functions.

Key Features

• Unified communications – Brings phone calls, messaging, and video meetings into one platform for desktop and mobile use
• AI-powered call tools – Includes voicemail transcription, auto attendants, and skills-based routing to support efficient communication
• CRM and app integrations – Connects with popular business tools to help teams manage customer interactions and data from one place
• Third-party integrations – Supports connection with external platforms such as Salesforce, Microsoft 365, and HubSpot for workflow and data sync
• Flexible call handling – Supports call recording, analytics, virtual numbers, and routing features for different business needs

Recommended reading:

Nextiva vs RingCentral: Which Tool to Choose

3. RingCentral

Source: ringcentral.com

RingCentral offers a unified communications platform for businesses of all sizes. The system combines business calling, messaging, video meetings, and contact center tools into one service.

It supports AI features for routing, transcription, and insights. Businesses use it to connect teams, serve customers, and manage communication workflows.

Key Features

• Unified communication tools – Combines phone, SMS, video meetings, fax, and messaging in one platform
• AI-powered features – Includes tools like AI receptionist, conversation intelligence, and real-time transcription to support customer and employee interactions
• Global availability – Supports communications in more than 100 countries with high service uptime
• Contact center support – Offers tools for routing, call queues, analytics, and AI to manage customer support at scale
• Third-party integrations – Connects with business platforms, including CRM, productivity, and analytics tools through an open API

Recommended reading:

Ring Central vs Dialpad: Which Fits Your Needs Best?

4. Dialpad

Source: dialpad.com

Dialpad is a cloud-based communication platform that supports voice calls, video meetings, messaging, and contact center operations. It uses AI to provide real-time assistance, insights, and automation for sales and support teams.

Businesses use Dialpad to handle customer conversations, improve agent performance, and analyze communication trends.

Key Features

• AI-powered communication – Uses built-in AI to generate call summaries, meeting recaps, and conversation insights in real time
• Unified platform – Combines calling, messaging, video conferencing, and contact center tools in one interface for desktop and mobile
• Sales and support tools – Provides features like AI coaching, live agent assistance, and scorecards to help teams connect with customers and track performance
• Enterprise-grade infrastructure – Built on a dual-cloud system to support scale, security, and consistent uptime across global operations
• Third-party integrations – Connects with Salesforce, Zendesk, Microsoft 365, Google Workspace, HubSpot, and more to streamline workflows

Recommended reading:

Aircall vs Dialpad: Features, Price, and Which One to Choose

5. Aircall

Source: aircall.io

Aircall is a cloud-based communication platform designed for sales and support teams. It brings together calling, messaging, and conversation insights in one system.

The platform uses AI to assist with real-time call handling, automate tasks, and provide analytics.

Teams can interact with customers across channels, including WhatsApp, SMS, and phone, while tracking conversations and performance.

Key Features

• AI voice agents – Handles and qualifies inbound calls automatically, providing 24/7 support without live agents
• Real-time conversation tools – Offers AI-powered guidance and workflows to help teams manage calls from start to follow-up
• WhatsApp messaging support – Allows users to send and receive messages on WhatsApp from the same platform used for calls and texts
• Performance analytics – Tracks team activity, call quality, and key metrics to improve service and avoid missed trends
• Third-party integrations – Connects with tools like Salesforce, HubSpot, Zendesk, Intercom, and Shopify to sync data and simplify workflows

Recommended reading:

Aircall vs RingCentral: Features, Pricing Plans, & Which to Pick

6. OpenPhone

Source: openphone.com

OpenPhone is a business phone system that brings calls, messages, contact details, and AI tools into one shared platform. It helps teams manage conversations, stay organized, and respond quickly to customers.

OpenPhone supports both desktop and mobile use and connects with a range of business tools to help automate workflows and maintain conversation history.

Key Features

• AI-powered call handling – Uses AI to answer calls, summarize conversations, suggest next steps, and apply custom call tags
• Shared communication history – Combines calls, texts, voicemails, and notes into a single conversation view for each contact
• Customizable call flows – Offers tools to control how calls are routed, scheduled, and handled during business hours and after hours
• Team collaboration tools – Includes shared numbers, internal threads, warm transfers, and call analytics for better team alignment
• Third-party integrations – Connects with CRMs, productivity tools, and APIs to sync data, automate replies, and manage contact details

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

7. Grasshopper

Source: grasshopper.com

Grasshopper is a virtual phone system designed for small businesses and independent professionals. It provides toll-free, local, and vanity numbers to help users establish a professional presence.

The platform supports calling and texting through mobile and desktop apps, without requiring any physical phone hardware.

Key Features

• Business number options – Offers toll-free, vanity, and local numbers to match your brand or location preferences
• Mobile and desktop apps – Allows calling and texting on iOS, Android, or desktop without additional hardware
• Voicemail transcription – Converts voicemail messages into text so users can read them at their convenience
• Call handling tools – Supports call forwarding, simultaneous call handling, and instant response to missed calls.
• Custom greetings and extensions – Lets users set personalized greetings and route calls with multiple extensions

Recommended reading:

RingCentral vs Grasshopper: Which One Is Good For You?

8. GoTo Connect

Source: goto.com

GoTo Connect is a cloud-based communications platform that combines phone, messaging, video, and contact center tools in one system.

It supports AI features like virtual receptionists and real-time call handling to help teams manage customer interactions more efficiently.

Built for scalability, GoTo Connect is used by organizations of all sizes to improve communication, reduce missed calls, and streamline IT support.

Key Features

• AI receptionist – Handles incoming calls 24/7, capturing details and routing inquiries without the need for live staff
• Unified communication system – Combines phone, video, messaging, and contact center tools in a single platform
• Contact center tools – Offers an AI-powered omnichannel support system for managing customer service across multiple channels
• VoIP and remote access – Supports VoIP calls and remote IT access with solutions like GoToMyPC and LogMeIn Rescue
• Third-party and internal integrations – Works with other GoTo tools and external systems to support communication, support, and endpoint management

9. Ooma

Source: ooma.com

Oooma is a platform that provides communication solutions for both businesses and residential users.

It offers phone, video, and messaging tools tailored to businesses of all sizes, along with home phone and smart security services for individuals.

For businesses still using traditional POTS (Plain Old Telephone Service) lines, it includes an IP-based replacement option.

Key Features

• Business communication tools – Phone, video, and messaging features designed for small to large businesses
• Residential phone service – Home phone plans with smart security options for remote access and control
• POTS line replacement – Digital alternative for traditional telephone lines used in alarm systems and elevators
• IP phone bundles – Promotional offers that include free IP phones for new business customers
• Customizable plans – Services and features that can be tailored to match the size and needs of each customer

10. 8×8

Source: 8×8.com

8×8 is a cloud-based communication platform built for customer experience, internal collaboration, and business messaging across global teams.

It combines phone, video, messaging, and contact center tools in one system, with support for both inbound and outbound communication.

AI-driven tools, security controls, and integrations with messaging apps and business platforms are included.

Key Features

• Omnichannel communication – Supports SMS, WhatsApp, voice, Viber, and more from a single platform
• AI-powered contact tools – Includes tools like AI assistants and automated workflows for routing, messaging, and follow-up
• Global infrastructure – Operates across regions with local presence and consistent uptime for international use
• Data security and compliance – Provides built-in data protection with compliance certifications for industries like healthcare and finance
• Third-party integrations – Connects easily with CRMs, help desks, and messaging platforms to streamline workflows across teams

Recommended reading:

Your Guide to a Business Phone System Installation

10 Types of Call Center Technology Solutions in 2025

Talkroute: Everything Your Team Needs To Stay Connected

Talkroute gives your business a complete system for voice calls, video calls, and messaging. You only need a phone number and a stable internet connection to get started.

Talkroute offers both local and toll-free numbers, and you can choose a new number or transfer an existing one to your account without needing new hardware.

You’ll get access to basic features, helpful messaging capabilities, call forwarding, optional call recording, and strong security features, all without confusing pricing or extra hardware.

Audio And Voice Calls From Any Device

Talkroute makes it easy to make and receive audio calls and voice calls from any device. You can use your smartphone, desktop computer, or even a browser.

The platform supports clear call quality, and you don’t need to install any special phone systems. This means you and your team can stay connected no matter where you are.

It’s great for remote teams, in-office staff, and anyone who needs to manage business calls on the go.

Video Calls That Bring Your Team Together

With Talkroute, you can host video calls with your team or your customers without needing extra software. Just send a link and they can join the meeting right away from their browser or device.

You can use screen sharing, team chat, and whiteboard tools to stay productive and engaged during meetings.

It’s a simple way to stay connected and keep your conversations personal, even when your team isn’t in the same place.

Call Forwarding That Follows You

Never miss a call again. With Talkroute’s call forwarding, you can route incoming calls to any device you choose.

You can send calls to your mobile phone, landline, or desktop app. You can even ring multiple phones at once or set custom schedules so calls go to the right person at the right time.

This helps your team stay available and responsive, no matter where they’re working.

Call Recording To Keep Track Of Every Detail

Talkroute offers optional call recording, which is helpful for training, reviewing past conversations, and improving customer service.

You can record both incoming and outgoing calls automatically, and you’ll be able to access the recordings whenever you need them.

It’s a great way to make sure nothing gets missed and to keep a record of important business calls.

Messaging Capabilities To Stay Responsive

Texting is one of the fastest ways to reach customers. Talkroute includes strong messaging capabilities that let you send and receive SMS and MMS messages from your business number.

You can manage these messages using the desktop, mobile, or web apps. You’ll also get email alerts for new messages, and you can give message access to different team members depending on their role.

Flexible Plans Without Per-User Pricing

Most business phone systems charge you per user, which can get expensive fast. Talkroute keeps things simple. You pay a flat rate per account, and you can add 3, 10, or 20+ users, depending on the plan.

This is perfect for teams that are growing or want to keep costs low while still getting access to all the key features.

Built-In Security Features For Peace Of Mind

Your business and customer information is private, and Talkroute helps you keep it that way. With strong security features, your calls, messages, and account data stay protected.

These tools help prevent unauthorized access and make sure your team can work with confidence, knowing your information is safe.

Experience a smoother system than what Vonage offers. Sign up for a free trial today!

FAQs About Vonage Alternatives

Who is the competitor for Vonage?

Vonage competitors include other VoIP service providers like Zoom Phone, Google Voice, Ooma, and Nextiva.

Many small business owners are now choosing VoIP phone solutions that offer better call routing, team messaging, and video conferencing without charging for every advanced feature.

Talkroute stands out as the best Vonage alternative because it combines a simple setup with customizable call routing, unlimited calls, call queues, voicemail transcription, and a truly unified communications platform.

Do people still use Vonage?

Yes, some people still use Vonage for phone calls and cloud phone service, especially those who signed up years ago.

But many small business owners are switching to other VoIP providers with better pricing structures, stronger call management features, and more modern options like mobile apps and advanced call routing.

With rising call volume needs, businesses often look for VoIP phone systems like Talkroute that support business SMS, auto attendant, unlimited global calling, and unified communications without early termination fees.

Is Nextiva better than Vonage?

Nextiva includes more advanced features than Vonage, like video meetings and call analytics, but it also has a more complex pricing structure.

While both offer unlimited domestic calling and CRM integration, small businesses might find Nextiva’s plans a bit overwhelming.

If you want something easier to use with a cleaner setup and unlimited office locations, Talkroute is a better pick for VoIP calling, business communications, and interactive voice response in one platform.

Which is better, Ooma or Vonage?

Ooma and Vonage both offer home phone service and VoIP calling, but Ooma’s plans can be more basic, while Vonage’s pricing structure often adds up with extra fees.

If you want a phone system that’s simple, works with your desktop app and mobile phone, and supports advanced features like call pop, voicemail transcription, and incoming call control, Talkroute is a much more suitable choice for business calls and managing customer interactions.