Communications technology is moving into the future, allowing businesses capabilities that haven’t been possible with a traditional office phone system.
Furthermore, it isn’t just the new features that make virtual systems superior to traditional; there are improvements to infrastructure, speed, diversification, and more. These are a few of the elements that greatly benefit businesses of all kinds.
1. Easier to Manage
Making adjustments to the settings and/or functionality of your office phone system, in the past, could be a huge hassle. If you wanted to add a phone as a forwarding number, change the number of rings, add music for callers on hold, or pretty much any other adjustment like this, then you might have to call your tech person or possibly contact your service provider to make the changes.
When you have a virtual phone system, on the other hand, you can quickly and easily make any of these adjustments directly from an online control panel.
If you have a Talkroute system, you can add unlimited forwarding phone numbers, add audio messages or on-hold music for your call menu, manage voicemail, and everything else, right from your online dashboard.
2. More Accessible Customer Support
To be sure, not all virtual providers offer the level of support that we do here at Talkroute, but you will generally have a much better experience than you would with one of the big carriers.
If you’re an AT&T subscriber, then you know all too well that trying to get an answer from their support staff is like calling the White House. You get passed around to different departments, asked for every piece of information short of a birth certificate, and that’s not to mention waiting on hold for an hour or longer.
3. Installation is a Non-Issue
There are some virtual service providers that require installation of network equipment at your office location, such as VoIP providers that utilize your Internet connection; however, Talkroute, for example, is not a VoIP service and doesn’t require any new equipment whatsoever.
This means that service with Talkroute works with whatever phones you already have and connects calls using your phones’ existing networks.
4. Lower Cost
One of the most obvious advantages of using a virtual phone service is that it is far more cost-effective. Since your business isn’t depending on one of the big carriers like Verizon or Comcast for phone service, you’re not paying for massive infrastructure or corporate markup.
Virtual providers are popping up like mushrooms now, making it a highly competitive industry; so, it’s basically a consumer’s market. Not only that, but you can also try the service for free to make sure it will work for your business.
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.