If you’re using Aircall but feel like it’s not quite meeting your needs anymore, you’re not alone. Many teams start with Aircall for its easy setup and helpful features but later find themselves running into small issues that add up over time, like connection problems, missing data, or limited call insights.
Whether you’re looking for better call quality, stronger reporting, or smoother dialing tools, there are other options out there that might be a better fit.
In this article, we’ve listed seven great Aircall alternatives worth considering.
What Is Aircall and Why Are Users Looking for Other Options?
Aircall is a cloud-based phone system built for modern teams. It helps sales and support teams handle calls easily, whether they’re at the office or working remotely. You can use it from your desktop or mobile device, and it connects with popular tools like CRMs and helpdesks. With Aircall, you can get phone numbers from over 100 countries and manage your team from one centralized platform.
Many businesses choose Aircall because it’s quick to set up, easy to use, and offers features like call recording and real-time analytics. It’s a solid choice for teams that want a system they can control and scale. The platform has earned praise for being simple, helpful, and user-friendly.
But even with all these strong points, some users are starting to look for other options. That’s often because of the following issues based on Aircall’s recent reviews on G2:
Connection Issues
Some users report that calls drop or fail, even when their internet works smoothly. In some cases, Aircall displays a “bad internet connection” warning even though the user is fully connected. This creates confusion and wastes time during live calls.
Another common concern is the lack of visibility into where the connection issue is coming from. You can’t easily see if the problem is on the agent’s side or with the incoming call.
Right now, the only way to find out is by reaching out to customer support, which slows everything down. Many users wish this info could be shown directly in the Live Monitoring+ feature so they can act fast and coach their team when needed.
Missing Features
Aircall offers helpful tools, but some users feel it’s still missing key features they expect from a phone system. For example, you can’t see basic metrics like the average wait time in the queue or the average hold time per agent.
Others say data exports only go back six months, which makes it hard to track year-over-year trends. Some teams now save monthly reports manually just to avoid losing historical data.
There are also small issues with reporting filters. For example, Aircall sets the work week as Monday through Sunday, while some businesses operate Sunday through Saturday. You can adjust this manually, but it adds extra steps.
The same goes for time zones—reports often default to UTC, even if your team works in EST or another time zone. These things seem small, but over time, they slow your team down and make data tracking more frustrating.
Call Issues
Some users have noticed that call handling has become more frustrating over time. A recent update removed the ability to see which teammate is on a call—it now just says “a teammate,” which makes it harder to manage live calls or step in when needed. There have also been reports of issues with call clarity, especially when calling clients in other countries.
On top of that, the platform doesn’t always give clear data on transferred calls, making it hard to track who handled what and when. These small annoyances can add up and make it harder to keep your support or sales team running smoothly.
Dialer Issues
Some teams find the Aircall dialer clunky, especially at the start. If you’re pulling in a large list of contacts from your CRM, the dialer doesn’t load everything smoothly right away. You may have to call those contacts a few times before they show up properly, which can slow things down when you’re trying to get through a long list.
There’s also a lack of detailed info when it comes to missed calls. Teams want to know who the call rang for, how long it rang, and what happened, but that level of detail just isn’t there.
When managers try to review missed calls with agents, it’s hard to give feedback without the full picture. These gaps make it tougher to coach team members and track what’s really happening on the phones.
Poor Call Quality
Call quality can be hit or miss with Aircall. Some users say it works fine most of the time, but there are moments when the audio cuts out or sounds distorted. A few customers have even noticed the difference, pointing out that you’re using an internet-based phone system instead of a traditional one, which can make your team sound less professional.
Another concern is that Aircall seems to need a lot of bandwidth to work well. If your team is working in the field or using mobile data with weak coverage, call quality tends to drop.
This makes it tough for teams that aren’t always in the office. And when issues come up, users say the first few levels of support aren’t always helpful or tech-savvy enough to fix things quickly.
Our 7 Favorite Choices to Replace Aircall
Here are seven great options to consider if you’re ready to move on from Aircall and want something that fits your team’s needs better.
1. Talkroute
Talkroute is a virtual phone system made for entrepreneurs, small teams, and growing businesses. You don’t need to buy any special hardware or hire someone to install it. Everything runs online through their easy-to-use web app.
You can take business calls, send texts, and manage voicemails from your computer or smartphone. Talkroute turns any device you already have—like your mobile phone or office landline—into a business phone system.
It also gives you plenty of phone number options, including local numbers, toll-free numbers, vanity numbers, and even unique 800 numbers that are easy to remember.
Talkroute is built to be affordable, reliable, and easy to manage. It gives you everything you need to handle business calls professionally, whether you’re in the office or on the go.
Key Features
- Unlimited extensions: Create one-digit or multi-digit extensions for team members, departments, or locations.
- Custom call routing: Forward calls to your mobile, landline, or computer. You can ring several devices at the same time.
- Voicemail management: Assign mailboxes, get voicemail alerts by email, and read message transcriptions to save time.
- Multi-level menus: Build call menus with options like language selection or routing by location.
- Dial-by-name directory: Help callers find team members by name instead of remembering extension numbers.
- User access control: Decide who can view voicemails, call logs, and recordings to keep things organized and secure.
- Cross-device use: Answer calls, send texts, and manage voicemails from your desktop, mobile phone, or web browser.
- Text messaging: Send and receive texts from your business number to keep communication simple and professional.
- Call recording: Automatically record calls for training, client records, or quality control. No storage limits.
- Video meetings: Host virtual meetings with screen sharing, chat, and whiteboard tools for easy collaboration.
2. Dialpad
Source: Dialpad.com
Dialpad is a virtual phone system that uses AI to help teams communicate more efficiently. It’s a suitable option for businesses that want smart tools built into their phone system. The platform includes features like speech recognition, real-time coaching, and voicemail transcription.
You can get local and toll-free numbers with Dialpad, though vanity numbers aren’t currently offered. Some of the more advanced tools are only available in the higher-priced plans, so it might not be the best fit for every budget.
Key Features
- Call controls: Put callers on hold, transfer them, or mute yourself during calls with just a tap.
- Voicemail transcription: Read your voicemails instead of listening to them, which saves time.
- Custom off-hours routing: Set different call rules for evenings, weekends, or holidays.
- Mobile and desktop apps: Use your business phone system from your computer or smartphone.
- Multi-level auto attendant: Build menus to help callers reach the right person or department.
3. 8×8
Source: 8×8.com
8×8 is a decent choice for businesses that talk to clients or teams in other countries. It includes unlimited calling to 14 countries, along with video meetings and basic tools to track call performance. It also connects with popular apps like Microsoft Teams and Salesforce, which can help keep things organized.
8×8 focuses on global communication and works well for businesses that need phone, video, and messaging tools all in one place.
Key Features
- Unlimited calling: Call 14 countries without paying extra fees.
- HD audio and video: Get clear sound and video during meetings and calls.
- Integrations: Works with Microsoft Teams, Salesforce, and other common business apps.
- Analytics: See how your team is using the system and find ways to improve communication.
- Video conferencing: Host meetings with screen sharing, chat, and other helpful tools.
4. RingCentral
Source: Ringcentral.com
RingCentral is a suitable option for medium to large businesses that want a full VoIP phone system. It works well for companies that still use desk phones and need more advanced features. The platform includes team messaging, call reports, and the option to rent phones directly.
Key Features
- Voicemail to text: Read your voicemails instead of listening to them.
- Team messaging: Send quick messages to coworkers without leaving the app.
- Document sharing: Share files with your team to stay on the same page.
- Call log reports: View call history and get insights on call activity.
- Phone rental options: Rent desk phones and conference phones as needed.
5. Grashopper
Source: Grasshopper.com
Grasshopper is a decent choice for small businesses that want something simple and affordable. Instead of paying per user, you pay based on how many phone lines you need. This setup can help save money if your team is small. It also gives you features that make your business sound more professional.
Grasshopper helps you stay connected, even if you’re using your own mobile phone to take business calls.
Key Features
- Call forwarding: Send calls to your mobile or desk phone so you don’t miss important calls.
- Voicemail transcription: Read your voicemails instead of listening to them.
- Toll-free numbers: Use toll-free numbers to give your business a more professional feel.
- Custom greetings: Record personal greetings to welcome callers the way you want.
- Business texting: Send and receive texts using your business number to keep things professional.
Recommend Reading:
RingCentral vs Grasshopper: Which One Is Good For You?
6. Zoom Phone
Source: Zoom.com
Zoom Phone is a decent option if your team already uses Zoom for video calls. It connects easily with Zoom, so you can manage calls and meetings in one place. This setup helps keep your communication simple and organized.
It includes helpful tools like call recording and voicemail transcription, and you can use it on your phone while you’re out of the office.
Key Features
- Seamless integration: Connect with Zoom video meetings for a smooth, all-in-one experience.
- Call recording: Save call recordings to use later for training or notes.
- Voicemail transcription: Read your voicemails instead of listening to them.
- Mobile app: Make and take business calls from your smartphone.
- Basic call tools: Use hold, mute, and transfer during your calls.
7. Vonage
Source: Vonage.com
Vonage is a suitable option for restaurants and small businesses that need a phone system with plenty of features. It combines calling, texting, and video in one place, so it’s easy to keep in touch with customers and your team. It also offers tools that help with staff training and customer service.
Vonage supports international calling and works with many popular business tools, including CRMs.
Key Features
- Unified communications: Use one platform for calls, messages, and video chats.
- CRM integration: Connects with tools that help you manage customer details and history.
- Call monitoring: Managers can listen to calls to help improve service and training.
- Voicemail to email: Get voicemail messages sent to your inbox so you can read them anytime.
- International calling options: Useful if your business delivers or operates outside the country.
Run Your Business Smarter With Talkroute
Talkroute gives you a professional business phone system without the cost or complexity of traditional setups. You get a business number, smart call routing, texting, and video meetings—all in one easy-to-use app that works on your phone or computer.
Here’s why business owners choose Talkroute:
Get a Custom Vanity Number
Make your business stand out with a branded, easy-to-remember phone number. A vanity number helps build trust and makes it easier for customers to contact you.
Separate Business and Personal Calls
Use your cell phone for business without giving out your personal number. Talkroute keeps work and personal calls separate so you stay organized and professional.
Route Calls Anywhere
Forward calls to your mobile phone, office line, desktop, or all three at once. You’ll never miss a call, no matter where you’re working from.
Text From Your Business Number
Send and receive messages from your business number using Talkroute’s desktop, mobile, or web app. Stay in touch with customers the way they prefer—fast and easy.
Host Video Meetings
Hold virtual meetings with up to 100 participants using built-in video tools. Screen sharing and chat features make it easy to collaborate with clients or your team.
Manage Voicemail From Anywhere
Get voicemail alerts by email or directly in the app, complete with message transcriptions. Create custom greetings and separate mailboxes for different team members or departments.
Set Up in Minutes
No hardware or phone technician needed. Just download the Talkroute app, pick your number, and start taking business calls right away.
Switching from Aircall is easy. Try Talkroute’s intuitive system for a week. Start your trial now.
FAQs About Aircall Alternatives
What is better than Aircall?
Talkroute is a better option than Aircall, especially for medium-sized businesses that want a cloud based phone system with strong customer support and flexible pricing. Talkroute gives you all the key features like call recording, interactive voice response, video conferencing, and advanced analytics without the high per user cost.
It also works well as a unified communications platform, so your team can manage customer interactions, sales calls, and team meetings in one place. If you’re looking for a better cloud phone system with competitive pricing and tools that help you analyze customer sentiment and behavior, Talkroute is a solid choice.
How much is Aircall per month?
Aircall starts at $40 per user each month for its basic plan. If you want more advanced features like smart call routing, live monitoring, or Salesforce integration, you’ll need to go for the higher plans, which can go up to $70 per user monthly or even more with custom pricing. That can add up quickly, especially for growing teams. In comparison, Talkroute offers more flexible pricing that gives you the business communication tools you need without breaking your budget.
Is Aircall having issues?
Some users have reported issues with Aircall, such as unexpected call drops, delays in customer support, and extra costs for certain advanced features. Others feel the system is better suited for large contact center solutions and may be too complex for teams that just need simple, effective business tools.
That’s why many medium-sized businesses are now switching to platforms like Talkroute, which focus on consistent call quality, reliable customer support, and easy-to-use features.
What makes Aircall different?
Aircall is designed mainly for sales teams and support teams that need advanced features like call recording, integration capabilities, and tools to analyze customer behavior. It works well as a cloud-based phone system for contact center solutions, but it tends to focus more on high-volume users and enterprise-level needs.
While it offers a decent unified communications platform, the pricing and setup may not fit every business. Talkroute stands out by offering similar tools with better customer satisfaction and pricing that works for medium-sized businesses.
Stephanie
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 200k entrepreneurs to start, run, and grow their businesses.
