7 Ooma Alternatives Worth Considering in 2025

If you’re running a business, your phone service plays a big role in how you connect with customers. While Ooma is a popular choice, many business owners have found themselves moving away from it.

The good news is that there are several other providers offering stronger features, better customer experiences, and more flexibility for growing teams.

In this article, we’ll explore 7 Ooma alternatives worth considering in 2025 that can help your company stay connected and serve customers without the common issues Ooma users often face.

What is Ooma, and Why Switch to a Different VoIP Service?

Ooma is a VoIP service that many small businesses choose because it feels affordable, simple to set up, and loaded with features.

It offers phone service that works through mobile apps and computers, so you can answer calls from almost anywhere using just an internet connection. Businesses also like that it includes unlimited calling and a basic service package that helps them stay connected without spending too much.

Owners say Ooma made their phone calls more organized by offering call routing, voicemail options, and even texting. Some enjoyed how easy it was to start using the system, with no heavy setup required. For a while, many felt Ooma was the right choice to replace older phone lines.

But while it sounds appealing at first, reviews show that many businesses ran into problems that made them look for another VoIP service.

Frequent Call Quality Issues

The first problem users reported was poor call quality. Some said there was a noticeable delay, which made it hard to talk without speaking over each other. Others mentioned echoes during phone calls, or phones that didn’t ring until they were restarted.

Imagine a customer trying to reach you about an urgent matter, but the call never goes through or cuts out halfway. For a business, these issues can lead to lost trust and lost sales.

Poor Customer Support

Customer service was also a recurring issue. Owners shared that they often had long waiting times before they could talk to a support rep.

Others said they contacted support about billing problems and waited months before the issue was even acknowledged.

Some also found that language barriers made conversations harder. For small businesses with limited time, this kind of support can feel like more trouble than it’s worth.

Annoying Spam Calls

Several reviews noted that Ooma users were hit with a large number of spam calls every day. Even after trying to block numbers, the calls kept coming.

This can become a serious distraction in a busy office where employees need to focus on real customers.

If spam calls take up hours each week, it quickly eats into productivity and makes the phone system feel less reliable.

Hidden Costs Over Time

While Ooma starts out looking like an affordable online phone service, many reviewers said the savings did not last. The basic service may be cheap, but once a business needs more flexibility or advanced features, the price goes up.

Some users felt stuck paying for things they didn’t use, while others said features they really needed came at an additional cost. Over time, this made Ooma less of a budget-friendly solution than it first appeared.

Join a demo and watch how Talkroute delivers advanced features without the complexity or high costs often found with Ooma.

7 Top Ooma Competitors Offering Reliable Business Phone Solutions

Looking for business phone service alternatives to Ooma? Here are the 7 top competitors that offer more reliable features and solutions to keep your team connected.

1. Talkroute

Talkroute gives businesses a VoIP phone service that goes beyond the basics of Ooma.

With Talkroute, you can forward calls from any device, voicemail-to-email transcriptions, and business phone numbers from one system and add additional features without hidden add-ons or extra cost surprises.

Businesses also get more control with caller ID, routing options, and custom menus that make the phone system easier to run.

Talkroute provides a full communication service that helps businesses stay connected while giving them the tools they need to grow. From voicemail to text messaging to video meetings, everything is included in the same platform.

Key Features

• Call forwarding & routing – Forward business calls to mobile phones, landlines, computers, or IP phones
• Desktop and mobile apps – Use apps for MacOS, Windows, Linux, iOS, Android, and browsers to manage your phone service
• Business text messaging – Send and receive texts from your phone numbers, including local and toll-free numbers
• Text-to-email notifications – Receive text message copies in your email inbox for added security service
• Video meetings – Host and join online meetings with up to 100 participants for your business
• Voicemail-to-email – Get voicemail sent to your email inbox with audio files and transcriptions
• Call recording – Record incoming and outgoing calls with unlimited storage
• Dial-by-name directories – Allow callers to reach staff directly by entering phone numbers or extensions

Start your free trial today and see why Talkroute is a better option than Ooma when it comes to handling calls with ease.

2. Google Voice

Source: workspace.google.com

Google Voice is a phone service that works on mobile devices, computers, and supported desk phones. Businesses can make and receive free calls within the U.S. and manage their phone numbers from one platform.

Compared to Ooma, Google Voice may offer better spam control and voicemail tools, using AI to block unwanted caller attempts and transcribe messages for easier access.

For companies already using Google Workspace, the connection feels smoother since Google Voice integrates directly with Gmail, Google Calendar, and Google Meet.

While some businesses may find it unable to match the add-ons of more advanced VoIP systems, it remains a straightforward security solution for completing everyday business calls.

Key Features

• Spam blocking and voicemail transcription – Google AI blocks unwanted caller attempts and transcribes voicemail for quick access
• Integrations with Google Workspace – Works within Gmail, Google Calendar, and Google Meet for seamless connection
• Multi-level auto attendants – Route business calls through ring groups and menus without extra add-ons
• Free calls in the U.S. – Make and receive free calls domestically with your Google Voice number
• Admin console management – Control users, billing, and phone numbers from one simple dashboard

3. RingCentral

Source: ringcentral.com

RingCentral is a business phone service that combines calling, messaging, and video meetings into one system. It focuses on quality and reliability, giving businesses a secure connection for daily communication.

The platform supports large and small businesses alike, with global availability and built-in AI tools. These features allow teams to handle several actions at once, from call management to automated insights.

For companies that want a secure and reliable communication system, RingCentral offers a flexible solution backed by proven uptime.

Key Features

• AI-powered calls and meetings – Built-in AI helps automate tasks and provide insights during calls and video sessions
• Global reliability – 99.999% uptime with service available in over 100 countries
• Wide set of features – Includes phone, messaging, video, online fax, and contact center support
• Open platform integrations – Connect with more than 500 apps or use APIs to build custom features
• Enterprise-grade security – Certifications and compliance that protect data while keeping communication secure

Recommended reading:

RingCentral vs Grasshopper: Which One Is Good For You?

4. Nextiva

Source: nextiva.com

Nextiva is a communications provider that focuses on more than just phone service. It offers a unified platform that connects calls, messages, email, chat, and social channels so businesses can stay connected to their customers.

The platform is designed for companies that want more than standard calling features. With customer intelligence, workflow automation, and support for different hardware setups, it creates a system where communication and data flow together.

Key Features

• Unified communications platform – Manage calls, messages, email, chat, and social channels in one connected system
• Customer journey orchestration – Use real-time data to design and improve the full customer experience
• AI and automation – Automate workflows and help teams respond quickly with embedded AI tools
• Contact center solutions – Future-ready system that supports line management, advanced routing, and integration with business apps
• Flexible deployment – Cloud-native service that works across hardware and router setups while scaling to business needs

Recommended reading:

Nextiva vs RingCentral: Which Tool to Choose

5. Dialpad

Source: dialpad.com

Dialpad is a communications platform that combines calling, messaging, and video meetings with built-in AI support. Its system is designed to provide real-time summaries, action items, and coaching, helping businesses manage conversations more effectively.

For teams that need more than a basic phone service, Dialpad adds automation and insights that reduce manual work and improve how staff handle calls.

It can support everything from a single user to businesses that need a second line or large-scale contact center solutions. With AI at the core, Dialpad helps businesses create a more connected and predictable way to communicate.

Key Features

• AI-powered summaries – Calls and meetings include instant notes and action items created by AI
• Real-time coaching – AI agents and assistants provide live insights during calls to support staff and sales teams
• Reliable platform – Dual-cloud architecture built for strong reliability and security at scale
• Integrations with business apps – Works with Salesforce, Microsoft Teams, Google Workspace, and more
• Contact center support – Provides tools for outbound sales, support teams, and businesses needing a second line for flexibility

Recommended reading:

Aircall vs Dialpad: Features, Price, and Which One to Choose

6. Vonage

Source: vonage.com

Vonage provides a platform of communications APIs that let businesses build their own customer engagement systems. Companies can use Vonage APIs to design calls, messages, video, and verification workflows that fit their needs.

The platform is built for global scale and comes with strong security features. With resources for developers, Vonage makes it easier to integrate communication into existing systems.

From fraud prevention to customer messaging, it supports businesses looking for programmable tools that work across industries and regions.

Key Features

• Voice API – Create programmable voice experiences with low latency and carrier-grade quality
• Messaging API – Reach customers on SMS, WhatsApp, RCS, and other messaging channels
• Video API – Host live, customizable video sessions for customer and team communication
• Verify API – Add verification and two-factor authentication to safeguard users and reduce fraud
• Developer resources – Access no-code and low-code tools, documentation, and support for global deployment

7. OpenPhone

Source: openphone.com

OpenPhone provides a cloud-based phone service designed for growing companies that want to keep communication simple. Teams can set up new numbers quickly, manage calls and messages from one view, and keep track of conversations with lightweight CRM tools.

It helps offices stay aligned by letting multiple people share the same number, so customers always hear back from the company even if one person is unavailable.

AI features also reduce the manual work of reviewing calls. Automatic transcripts, summaries, and tags make it easier to remember details and respond faster.

Key Features

• AI summaries and transcripts – Calls are transcribed and summarized so teams can quickly review details
• Shared numbers – Multiple staff members can use one number to manage calls and messages as a company
• Lightweight CRM tools – Store contact details, notes, and call history to keep office communication organized
• Team analytics – Gain insights into call logs, missed calls, and overall activity for better oversight
• Integrations and automations – Connect with other business tools, schedule messages, and set auto-replies

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

10 Effective Ways to Tackle High Call Volume

Get Better Phone Service, Choose Talkroute

Talkroute is a business phone system that brings calls, texts, and meetings into one easy-to-use platform.

You can talk to customers, send messages, and host video meetings without switching between tools.

The apps work on desktops, mobile phones, and browsers, giving you full control of your business communication from anywhere in the US and Canada.

• Keep your business connected everywhere – Your team can answer calls and messages from any device. Forward calls to mobile phones, route them to desktops, or set up extensions for departments.
• Manage your system with no hassle – You can set up call paths, add extensions, and customize menus in a few clicks. No extra hardware is required, and everything runs inside simple apps.
• Save money without hidden fees – Other providers may add taxes and extra charges on top of their plans. Talkroute does not pass those costs to you. What you pay each month is clear and predictable, making it easier to manage your budget.
• Work with a system that grows with you – Talkroute is built to support businesses of all sizes. Start small and add more numbers, extensions, or features as you grow. The system scales with you, so you never have to worry about outgrowing your phone service.

Switch to Talkroute risk-free and find out why it’s a stronger alternative to Ooma for small and large teams alike.

FAQs About Ooma Alternatives

Do you need Ooma Telo to use Ooma?

Yes, Ooma Telo is the main device that connects your home phone or business phone system to the internet. It works like a router for your calls. Without Ooma Telo, you cannot set up or use Ooma’s service on a regular phone line.

Which Is Better, magicJack or Ooma?

MagicJack is cheaper but very basic. Ooma has more features like unlimited calling and voicemail, but many users report issues with call quality and customer support. For business use, neither is ideal. Talkroute is the better choice because it offers stronger features and more reliable service.

Is Google Voice Better Than Ooma?

Yes, in most cases. Google Voice integrates with Gmail and Google Workspace, blocks spam calls, and offers free calls in the U.S. Ooma includes business features but struggles with reliability. Talkroute is the better choice for businesses that need flexible call routing, extensions, and voicemail-to-email.