Managing communication across a large team can get messy. Some employees are in the office, others work remotely. Different departments use different tools. Calls get missed and messages get lost. Not to mention, IT teams spend too much time fixing outdated systems.
That’s why more companies are moving to unified platforms that keep everything in one place.
In this list, we’ll go over 7 top enterprise UCaaS solutions built to fix these problems. Each one is designed to simplify communication, support remote teams, and help your business work better together.
What is Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS) is a cloud-based system that brings different business communication tools together in one place.
A UCaaS platform combines voice calls, video meetings, team messaging, and file sharing into a single app.
A UCaaS system runs over the Internet Protocol (IP), which means all communication tools work through the Internet.
Businesses don’t need to set up or manage on-site phone systems. Instead, everything is handled through a unified communications platform hosted by the provider.
Most UC platforms can be used on desktop and mobile devices. They’re updated automatically and don’t require special hardware. UCaaS services are also usually billed monthly, based on how many users a company has.
Many companies are now turning to UCaaS and other online phone systems built for enterprises to replace outdated landlines and support their remote teams more easily.
With a single UCaaS platform, they can keep communication tools connected, reduce hardware costs, and avoid complicated tech setups.
Schedule your live demo today to explore how Talkroute brings calls, video, and messaging together.
Recommended reading:
VoIP vs Landline: Which Option Is Right for You?
7 Best UCaaS Providers for Enterprises in 2025
Choosing the right UCaaS provider can make a big difference for your business. With so many service providers available, it’s important to find one that fits your team’s needs.
Here are the 7 top UCaaS service providers for enterprises in 2025.
1. Talkroute
Talkroute gives business owners a full virtual phone system they can use anywhere. It works on desktop, mobile, and browser, so you don’t need extra hardware. You can make calls, send texts, and run video meetings from one easy app.
Whether you’re in the office, working from home, or out and about, Talkroute helps you stay in touch. Over 100,000 businesses already use it to manage calls, look professional, and stay organized.
Key Features
- Make business calls anywhere – Use your desktop, mobile, or browser with no extra equipment needed
- Text your customers – Send and receive SMS and MMS from your business number
- Host video meetings – Run video calls with up to 100 people and share your screen
- Manage voicemail easily – Access messages in apps, email, or browser with unlimited storage
- Custom call routing – Set how calls flow, update greetings, and adjust schedules quickly
- Local and toll-free numbers – Pick numbers that match your area or brand
- Call menus – Add single or multi-level menus to direct callers
- Call recording – Save and listen to your business calls anytime
What Talkroute Offers Enterprises
Talkroute’s Enterprise plan is designed for teams with 20 or more users. Pricing is based on your team size, and you can contact us via chat, email, or call us at 1.800.747.2140 for a quote.
You’ll have over 10 phone numbers and more than 20 mailboxes. It comes with unlimited calling, text messaging, and video meetings.
You can forward and route calls however you like. The system works on desktop, mobile, and web apps, so your team can stay connected from anywhere.
You also get features like a call menu, submenus, single and multi-digit extensions, simultaneous ring, live call transfer, and scheduled call forwarding. It includes call recording, reporting tools, and access to the Voice Studio.
The Enterprise plan also includes a service-level agreement (SLA) and account management support, making it a solid choice for businesses that need more control, support, and flexibility.
2. RingCentral
Source: ringcentral.com
RingCentral is a cloud-based communications platform that combines phone, messaging, video, and AI tools into a single system. It is designed for businesses of all sizes and supports global operations across multiple devices.
The platform includes features for internal collaboration, customer support, and workflow integration. It also offers compliance and security certifications to support industries with strict data requirements.
Key Features
- AI-powered communication tools – Use artificial intelligence across calls, messages, meetings, and contact centers
- Multi-channel support – Communicate through voice, SMS, video, and online fax
- Open integration platform – Connect with over 300 apps or build custom workflows using APIs
- Cross-device access – Use the platform from desktop, mobile, or web browsers
- Security and compliance – Certified for HIPAA, GDPR, SOC 2, PCI DSS, and other standards
What RingCentral Offers Enterprises
RingCentral gives businesses an all-in-one platform for calling, video, and messaging. The Ultra plan is made for large teams that need more tools, more storage, and more control.
It costs $45 per user per month, billed monthly, for fewer than 100 users. If your business needs more than 100 users, they offer custom pricing.
This plan includes unlimited domestic calling, business SMS and MMS, and one app for phone calls, video meetings, and team messaging. It also has automatic call recording, support for multiple locations, and detailed analytics.
You can view up to 12 months of call data and create custom reports. These tools help you track team activity and improve communication.
You also get AI features like call summaries and insights from your messages. If you want round-the-clock help with answering calls, you can add the AI Receptionist.
This plan is a good match for growing companies that want simple communication tools with smart extras that save time.
Recommended reading:
RingCentral vs Grasshopper: Which One Is Good For You?
3. Zoom
Source: zoom.com
Zoom Workplace is a unified communication platform that combines meetings, messaging, calling, email, scheduling, and other collaboration tools in one interface.
It includes AI Companion, a built-in assistant that helps users manage tasks, access information, and improve productivity.
Zoom Workplace is designed to support hybrid teams and integrates with third-party apps across different industries.
Key Features
- AI Companion integration – Use built-in AI tools to summarize meetings, assist with tasks, and find information
- All-in-one collaboration – Access meetings, chat, phone, email, and calendar from one platform
- Customizable AI workflows – Tailor AI capabilities to match specific business needs and applications
- Cross-industry support – Offers tools and solutions for education, healthcare, government, and more
- App marketplace access – Connect with third-party tools to extend functionality and streamline work
What Zoom Offers Enterprises
Zoom gives businesses video meetings, team chat, and tools to manage work in one place. The Business plan is built for companies with up to 250 users and includes advanced features to support team meetings and daily tasks.
It costs $21.99 per user per month, paid monthly. You get meetings up to 30 hours, with room for 300 participants. If you need more, you can add Large Meeting capacity.
You also get the Zoom AI Companion, which can help write content, schedule meetings, and manage projects. The plan includes unlimited docs, smart task management, and unlimited short video messages with Clips.
It comes with live chat support, a scheduler, unlimited whiteboards, and workflow automation to handle routine tasks. You also get access to premium apps for one year, plus added tools like SSO and managed domains for better control.
The Business plan is made for teams that want to stay connected and get more done with simple tools backed by smart features.
4. Nextiva
Source: nextiva.com
Nextiva offers a Unified Customer Experience Management (Unified-CXM) platform that helps businesses connect with customers across multiple channels, manage interactions, and gain real-time insights.
The platform supports automation, analytics, and workflow tools designed to improve efficiency and personalize service.
It combines communication, customer data, and AI to support the entire customer journey from acquisition to retention.
Key Features
- Omnichannel communication – Manage voice, chat, email, social media, messaging apps, and video from one platform
- Customer journey orchestration – Use real-time insights to automate workflows and improve customer outcomes
- AI and automation tools – Deploy pre-built features to boost self-service, reduce agent workload, and scale support
- Workforce engagement management – Coordinate front-line and back-office teams to increase productivity and reduce attrition
- Open and scalable architecture – Customize and integrate tools using APIs with support for hybrid and private cloud environments
What Nextiva Offers Enterprises
Nextiva’s premium plan for enterprises starts at $199 per agent per month and gives large teams everything they need to manage customer support across all major channels.
You get voice, SMS, chat, email, social media, messaging apps, and webform support. Agents can access full customer history and use smart routing to send each request to the right person.
It includes a workflow engine, automations, transcription, summarization, and secure payment tools that meet PCI-DSS standards. Supervisors can step in with real-time support during live conversations.
The plan also offers workforce management tools, optimized workflows to reduce repeat questions, and customer experience analytics to spot trends and improve service.
This plan fits growing teams that want to work faster, help customers better, and get clear insights across every part of their support operation.
Recommended reading:
Nextiva vs RingCentral: Which Tool to Choose
5. Vonage
Source: vonage.com
Vonage is a cloud-based communication platform that brings together voice, video, messaging, and mobile tools in a unified system. It is designed for businesses looking to manage communication across devices and locations.
The platform supports desktop, mobile, and desk phones, with options for real-time admin control and integrations with business tools like CRM systems.
Key Features
- Cross-platform communication – Make calls, send messages, and host video meetings using desktop, mobile, or desk phones
- Video conferencing tools – Use built-in video collaboration features like screenshare, chat, and whiteboarding
- Admin dashboard – Manage users, numbers, billing, and system settings in real time
- CRM and app integrations – Connect with platforms like Microsoft Teams, Salesforce, and Zendesk
- Call management options – Use tools like a virtual receptionist, call recording, and a business inbox to handle communication needs
What Vonage Offers Enterprises
The Advanced plan of Vonage is built for large teams that want full control of their business calls and support during setup. Pricing for this plan isn’t listed on their site and depends on the size of your team.
This plan includes unlimited calling and SMS, plus apps for mobile and desktop. Your team can message each other, join video meetings, and share files with up to 100 people.
It also comes with a multi-level auto attendant to direct calls, CRM integrations to manage contacts, and on-demand call recording with 15 hours included each month.
Other features include call groups to handle shared lines, visual voicemail to read messages easily, and a white-glove setup service to help your team get started quickly.
The Advanced plan is a strong option for companies that want flexibility, clear communication, and a smooth onboarding experience.
6. Dialpad
Source: dialpad.com
Dialpad is a cloud-based communications platform that combines voice, messaging, video, and contact center tools with built-in AI features.
Designed for business communication, the platform includes solutions for team collaboration, customer support, and sales.
Its AI capabilities provide real-time insights, summaries, and coaching to help teams work more efficiently across devices and channels.
Key Features
- AI-powered communication – Access real-time call summaries, action items, and live coaching during interactions
- Integrated platform – Manage calls, messages, meetings, and contact center functions in one system
- Sales and support tools – Use AI to guide outbound sales calls and assist agents during customer support conversations
Enterprise-grade security – Built-in privacy and compliance controls with data stored in-house
App integrations – Connect with tools like Salesforce, Microsoft Teams, Google Workspace, and Zendesk
What Dialpad Offers Enterprises
The Enterprise plan of Dialpad is built for large organizations that need secure access, flexible growth, and top-level reliability. The pricing for this plan is not shown on their website and may vary based on team size.
This plan includes HD calling, AI-powered meetings, and built-in messaging. It offers real-time transcripts and instant call summaries to help your team stay focused.
You get advanced CRM integrations, 24/7 customer support, and tools to manage multiple office locations. The Enterprise plan adds secure access with single sign-on (SSO), detailed user access controls, and the ability to support unlimited office sites.
With 99.9% uptime and tools designed to scale, this plan fits businesses that want strong communication tools, AI features, and simple management across a large team.
Recommended reading:
Aircall vs Dialpad: Features, Price, and Which One to Choose
7. 8×8
Source: 8×8.com
8×8 Contact Center is a cloud-based customer engagement platform that helps businesses manage interactions across multiple channels. The system includes tools for agent performance, AI-powered self-service, and integrated analytics.
It supports customer service, sales, and operational teams with real-time data, automation, and collaboration features. The platform is built to deliver consistent experiences while meeting high standards for security and reliability.
Key Features
- Omnichannel routing – Handle voice, chat, email, and other channels in one unified interface
- AI-powered virtual assistant – Use virtual agents to support self-service across digital and voice channels
- Agent workspace – Streamline agent tools into one interface to boost focus and productivity
- Supervisor workspace – Monitor performance and manage teams with built-in analytics and visual dashboards
- Real-time analytics – Create and customize reports to track customer behavior and agent activity
What 8×8 Offers Enterprises
8×8 offers a mix of tools for calling, messaging, meetings, and customer support, all in one platform. While they don’t list pricing on their website, they do offer several packages you can combine based on your business needs.
For contact centers, 8×8 provides omnichannel routing, agent and supervisor workspaces, analytics, AI-powered self-service, secure payment tools, and workforce management features.
If your team needs tools beyond the contact center, 8×8 Engage adds queue management, conversational intelligence, calling, messaging, meetings, global reach, and team analytics.
They also offer no-code communication APIs to support high-volume messaging, voice, video, authentication, and fraud protection.
For internal and external calls, 8×8 Work includes voice, messaging, video, a receptionist console, system analytics, and global communication tools.
Benefits of UCaaS for Enterprises
Unified Communications as a Service gives large businesses a better way to connect their teams, no matter where they are. Here’s how UCaaS supports teams and business goals:
Supports Remote Work And Mobile Teams
A UCaaS platform helps remote employees and the mobile workforce stay in sync. Whether staff are working from home, traveling, or spread across offices, they can access the same tools on any device.
This makes it easier for teams to stay productive and manage high call volume or other demanding tasks, no matter the business location.
Helps Enable Teams With Fewer Tech Needs
UCaaS adoption makes it possible for companies to run modern communication tools without a large IT team.
Since everything is managed in the cloud, even teams with minimal tech resources can use it without worrying about hardware, setup, or ongoing maintenance.
Reduces Costs And Boosts Flexibility
UCaaS offers real cost savings. Companies avoid the high cost of phone systems and upgrades, and don’t need to go through a complicated business phone installation process.
They only pay for what they need and can easily add or remove users as the business grows or changes. This flexibility makes it a smart choice for large teams.
Keeps Enterprise Communication Smooth
A UCaaS system brings all communication into one place. Voice, video conferencing, and messaging are all connected, making communication between departments simple and quick.
This seamless communication helps teams make faster decisions and avoid missed messages or delays.
Protects Customer Data
UCaaS services often include strong security features to protect sensitive information. This includes built-in tools such as call masking, end-to-end encryption, and role-based access controls.
These features help businesses keep customer data safe while giving teams access to what they need. This helps maintain trust and meet security standards.
Features You Want for Your Enterprise UCaaS
When choosing a UCaaS solution for your business, it’s important to know what to look for. A strong system should help your team work better, no matter where they are.
The right UCaaS features keep everyone connected and support your daily business processes. Here are the key tools to look for in a UCaaS platform:
Support For Multiple Communication Channels
Your UCaaS system should bring all your main communication channels into one place. This includes voice calls, video meetings, and instant messaging.
When your team can move between these channels easily, it helps them stay focused and avoid losing important details in scattered conversations.
Built-In Group Messaging
Group messaging is a simple but powerful tool. It lets teams share updates, ask quick questions, and solve problems fast without having to start a meeting or send long emails.
This makes everyday work smoother and helps people feel more connected, even if they are in different locations.
Easy Call Forwarding
Call forwarding lets you send calls to the right person, even if they’re not at their desk. This is useful when someone is working from another location or using a different device.
It helps you handle incoming calls better and keeps communication flowing without long wait times or missed calls.
Access On Mobile Devices
Many teams use phones or tablets to get work done. A good UCaaS platform should give full access on mobile devices.
Your team can join meetings, take calls, and message coworkers from anywhere. This gives them more flexibility and keeps everyone in the loop, even outside the office.
Third-Party Tools That Help With Business Processes
Look for a UCaaS platform that works well with your other tools or business apps. It should connect with project management tools and customer relationship management systems.
These features make it easier to manage tasks, track client details, and keep everything organized in one place.
Smooth Connection To Cloud Services
Your UCaaS solution should connect with the cloud technology or services your team already uses. This means easy access to shared files, contact lists, and calendars.
When everything works together, your team can move faster, stay organized, and get more done without switching between different apps or systems.
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Ready To Make Business Communication Easier?
Running a business is already a lot. Your phone system should make things simpler, not harder. Talkroute lets you talk, text, and meet using one app that works on your desktop, laptop, smartphone, or browser. No extra gear or complicated setup.
You stay in control of your business calls, messages, and meetings, whether you’re at home, in the office, or on the road.
Why business owners use Talkroute:
- Talk, text, and meet from one app – Handle all communication in one place using your phone, computer, or browser.
- Forward calls anywhere – Send calls to your mobile phone, landline, or desktop so you never miss a customer.
- Custom call menus – Help customers reach the right person without going through multiple transfers.
- Video meetings for up to 100 people – Host meetings with your team or clients from any device.
- Smart voicemail alerts – Get notified by email with transcriptions and audio files so you can follow up fast.
- Text from your business number – Send and receive messages using your local or toll-free business line.
- Separate mailboxes for your team – Create mailboxes for departments or team members to keep things organized.
- Easy account settings – Adjust call routing, schedules, greetings, and more with just a few clicks.
- No special hardware needed – Everything runs online, so you don’t need new phones or an IT setup.
Sign up now to try unified voice, video, and chat for your enterprise. Try it free for 7 days!
FAQs About Enterprise UCaaS
What does UCaaS stand for?
UCaaS stands for Unified Communications as a Service. It’s a cloud delivery model that gives businesses access to communication tools like voice calls, video conferencing, team messaging, and file sharing through a single platform.
Most UCaaS providers offer these services using desktop and mobile apps to help teams stay connected across different communication channels.
What does enterprise mean in telecom?
In telecom, enterprise usually refers to large businesses that need strong communication systems to support their daily operations.
Enterprise unified communications often include advanced call routing, video meetings, instant messaging, and integration with business applications to support remote workers, hybrid workforce setups, and business continuity needs.
What’s the difference between UCaaS and CCaaS?
UCaaS is a unified communications solution for internal business communications, which includes video calling, team messaging, and phone service. CCaaS, or Contact Center as a Service, is designed to handle customer interactions through channels like voice, chat, and email.
While UCaaS supports communication and collaboration tools for teams, CCaaS focuses on contact center solutions to improve customer engagement.
What is the difference between SIP and UCaaS?
SIP (Session Initiation Protocol) is a method for starting and managing internet-based voice and video calls, often used in traditional PBX systems.
UCaaS is a full UCaaS solution that bundles many communication tools into one platform, like web conferencing, instant messaging, and advanced call routing.
Many UCaaS providers use SIP to deliver voice calls, but UCaaS includes much more than just calling features.
Stephanie
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 200k entrepreneurs to start, run, and grow their businesses.
