7 Top Nextiva Alternatives [Full Features Comparison]

If you’re using Nextiva, you might feel like you’re paying a lot but not getting enough. Maybe the setup is a bit confusing. Or the support is slow when you really need help. Maybe you’re just wondering if there’s something better out there for the price.

You’re not alone in feeling this way.

Many small business owners feel the same way. That’s why we put together this list. These seven VoIP phone systems will give you better value, strong features, and maybe even a smoother experience than Nextiva. Let’s take a look and see which one fits you best.

What is Nextiva and Why Are Businesses Looking for Alternatives?

Nextiva is a business communication platform that brings together voice, video, messaging, and customer support tools. It’s used by businesses of all sizes to manage calls, improve teamwork, and stay connected with customers.

The platform is built to support remote and in-office teams with features that help reduce manual work and make communication more organized.

Nextiva includes call recording, which lets teams automatically or manually save calls for review or training. Its auto-attendant feature helps direct calls to the right person without needing a live receptionist. Voicemails can be sent as emails with transcriptions, so messages are easy to track.

The platform also includes team messaging for quick chats and call analytics for tracking call volume, trends, and performance.

While it offers a lot of useful features, not everyone is happy with their experience with Nextiva. Why you ask? Here are some issues users are experiencing with Nextiva:

Poor Customer Support

A lot of users say it’s hard to get help when they need it. They often feel like the support team is not helpful or doesn’t follow through with fixes.

Some users say they have to reach out multiple times just to get a basic issue resolved. This can be frustrating, especially when something is stopping the whole team from working.

Long Wait Times

Many customers report waiting a long time to talk to someone. This can slow down business and leave teams stuck when they need quick answers.

Some users shared that even urgent problems don’t get fast responses, which can create stress for staff and harm customer relationships.

Call Issues

Some users have had problems with dropped calls or bad sound quality. This affects how they talk to customers and makes the service less dependable.

For teams that rely on calls every day, even a few missed or unclear calls can lead to lost deals or unhappy clients.

Long Waiting

This isn’t just about support. Some users say even basic tasks like setup or updates take longer than expected, which adds frustration.

When teams are busy and need things done quickly, waiting days or even weeks for a simple fix can feel like a big setback.

Difficult Navigation

Several users say the system can be confusing. It takes time to figure things out, and simple actions often feel harder than they should be.

Even experienced users say the platform isn’t very user-friendly, and this can slow down daily work or lead to mistakes.

Tired of Nextiva’s complexity? See how Talkroute gives you what you need without the extras you don’t.

7 Best Nextiva Alternatives Worth Checking Out

Many businesses want better features without Nextiva’s price and limitations. Here are 7 great options that might suit you better.

1. Talkroute

Talkroute is a virtual phone system designed to help small businesses manage calls, instant messaging, and meetings from one simple app. It works on desktop and mobile devices, so your team can stay connected whether they’re at the office, working from home, or on the go.

There’s no need for special equipment or complicated setups. Talkroute makes it easy to handle business communication in one place, with clear call quality and smart features that help you stay organized and sound professional.

Key Features

• Advanced call routing – Route calls to the right person or device based on time, team, or location
• Interactive voice response – Create menu options to guide callers without live agents
• Call queues – Manage busy lines with on-hold music or messages until someone is available
• Voicemail-to-email with transcription – Get audio and written versions of voicemails sent to your inbox
• Unlimited domestic calling – Call anywhere in the U.S. and Canada without extra charges
• Mobile and desktop apps – Use one app to talk, text, check voicemail, and join meetings
• Business text messaging – Text customers using your business number for quick and simple communication
• Video meetings with screen sharing – Meet face-to-face with your team or clients and share your screen with ease
• VoIP service – Talkroute uses your internet connection, so you don’t need phone lines or hardware
• Custom extensions – Set up direct lines for departments or individual team members
• User permissions – Choose who can access calls, messages, and settings on your team
• Virtual assistant tools – Use automated features to support callers when your team is busy
• Easy setup – Get started fast with no technical help needed

Why pay more with Nextiva? Get the same features for less with Talkroute. View our pricing here

2. Dialpad

Source: dialpad.com

Dialpad is a cloud phone system that brings voice calls, video meetings, messaging, and AI tools together in one place. It’s designed for support and sales teams that need a simple way to talk to customers and work together.

Dialpad helps with note-taking, coaching, and follow-ups by using built-in AI. It also connects with tools like Salesforce, Zendesk, and Microsoft 365 to keep everything in sync.

Key Features

• Call recording – Record calls automatically or manually for coaching, reviews, or recordkeeping
• AI-powered call summaries – Get instant recaps of what was said so your team doesn’t have to take notes
• In-call coaching – Give sales reps real-time tips and reminders during calls without interrupting the conversation
• AI playbooks – Use guided prompts and automation to help your team follow the right steps on every call
• Integrations with 70+ apps – Connects with CRMs, productivity tools, and help desks to keep your work organized

3. Aircall

Source: aircall.io

Aircall is a cloud-based phone system built for customer support and sales teams. It helps businesses manage calls, texts, and WhatsApp messages in one place.

Teams can set it up quickly, work from anywhere, and connect with customers using tools they already use. Aircall also includes AI features to help improve conversations and make daily tasks easier.

Key Features

• AI voice agent – Handles inbound calls automatically and responds to common questions without human help
• Whatsapp messaging – Lets teams talk to customers on WhatsApp through the same dashboard used for calls and texts
• AI assist – Offers real-time suggestions and automates follow-up tasks after each conversation
• Easy setup – Teams can claim numbers, connect integrations, and start calling in just a few minutes
• Live analytics – Tracks team performance and call activity to help improve response times and service quality

4. CloudTalk

Source: cloudtalk.com

CloudTalk is a cloud-based calling solution made for support and sales teams that handle high call volumes. It helps teams reach more people, route calls properly, and track how conversations are going.

With smart features like automation, AI insights, and local numbers in many countries, CloudTalk helps teams save time and stay organized.

Key Features

• Smart call routing – Sends calls to the right agent using a visual setup tool that’s easy to manage
• AI call insights – Tracks conversation patterns like talk time, topics, and mood to help teams improve over time
• Campaign management – Organizes and schedules outbound calling campaigns to keep teams on track
• Click-to-call – Lets agents dial numbers directly from their browser or CRM with just one click
• Global number support – Offers local phone numbers in 160+ countries so teams can connect with more customers

5. RingCentral

Source: ringcentral.com

RingCentral is a business communication platform that brings calling, messaging, and video meetings into one app. It’s built for teams that need to stay connected across locations and devices.

The platform supports everyday work like team chats, customer calls, and online meetings while offering AI tools to help teams respond faster and work smarter.

Key Features

• AI receptionist – Answers and routes calls automatically, helping customers reach the right person without delay
• Video meetings – Host HD meetings with screen sharing, team chat, and built-in productivity tools
• Business SMS – Send and receive texts from your business number in the same app used for calls and messages
• Team messaging – Chat with coworkers, share files, and stay in sync without switching apps
• Over 300 integrations – Works with popular tools like Salesforce, Microsoft 365, and Google Workspace to keep everything connected

6. Ooma Office

Source: ooma.com

Ooma Office is a phone system designed for small businesses that need simple, reliable ways to stay connected. It combines voice, video, and messaging tools in one platform. Teams can manage calls from the office or on the go using mobile or desktop apps.

Ooma also offers home phone plans and solutions to replace old POTS lines, making it flexible for both business and residential use.

Key Features

• Business phone system – Offers calling, messaging, and video tools made for small and growing teams
• Mobile and desktop apps – Lets users manage calls and messages from anywhere using their phone or computer
• POTS line replacement – Replaces old copper phone lines with an internet-based solution for modern communication
• Custom plans for home and business – Provides different service plans to meet the needs of businesses and households
• Free IP phone options – Includes special offers with free IP phones when signing up for select business plans

7. OpenPhone

Source: openphone.com

OpenPhone is a business phone system that helps teams manage calls, texts, and contacts from one app. It works across mobile, desktop, and browser, making it easy to stay in touch from anywhere.

The platform includes tools for shared numbers, internal notes, and AI features that support faster replies, better collaboration, and smart call handling. It’s built for teams that want a simple way to stay organized and respond to customers quickly.

Key Features

• Shared numbers – Let your team work together from one number to manage calls and messages in one place
• Ai call summaries – Automatically generate call summaries and suggest next steps to save time
• Auto call recording – Record every call automatically for easy review and reference
• Scheduled messages – Write a message ahead of time and set it to send when it makes the most sense
• Custom call routing – Route calls based on time, priority, or availability so customers always reach the right person

Evaluating Nextiva Alternatives

Before you switch to a new phone system, it helps to know what to look for. Not every tool works the same way, and your needs might be different from someone else’s. Here’s how to think it through.

Key Features and Pricing

When comparing Nextiva to other options, start by looking at what each platform offers. Think about things like unlimited calling, call routing, voicemail tools, team messaging, and video meetings. Some services include these in cheaper plans, while others charge extra.

It’s also important to check how much each plan costs per user each month. Some tools look cheaper upfront but add costs later when you need more features.

Affordable doesn’t mean basic. Talkroute gives you more than Nextiva at a better rate.

Business Needs and Goals

Before switching, ask yourself what matters most to your business. Do you want something simple and easy to use? Do you need strong support or more tools for team calls? Are you focused on saving money or growing your team? Your goals will help you pick the right fit.

A tool that works for a solo business might not work well for a growing team. Look for a service that matches how you work and where your business is going.

Ease of Use

A phone system shouldn’t be hard to learn. If it takes too long to figure out, it might slow your team down. Look for a tool with a clean layout, simple setup, and helpful guides.

Some platforms even include videos or live support to walk you through it. The easier it is to use, the faster your team can start making calls and getting work done.

Customer Support and Reliability

When something breaks or goes wrong, good support matters. Some providers offer 24/7 help, while others only have chat or email.

Look at what people say about the support team. Also, check for uptime guarantees or reviews about dropped calls. A phone system should be reliable so your business doesn’t miss important calls.

Recommended reading:

Aircall vs Dialpad: Features, Price, and Which One to Choose

RingCentral vs OpenPhone: Which One Offers More Value?

Talkroute: A Smarter Nextiva Alternative Built For Businesses

If you’re looking for a flexible VoIP service that’s easier to use and easier to manage, Talkroute is a strong choice. It’s built for small businesses that want modern features without the headaches.

From unlimited domestic calling to smart routing and screen sharing, Talkroute gives you everything you need to talk, text, and meet. All in one place.

Cloud Phone System For Small Businesses

Talkroute is a cloud phone system that runs on internet protocol, so there’s no hardware to buy or install. You can manage everything from your desktop or mobile app.

Unlimited Domestic Calling And Toll-Free Numbers

Make unlimited calls across the U.S. and Canada. Add toll-free numbers for support, sales, or marketing. Every account includes a free phone number to get started.

Advanced Call Routing And Call Queues

Set up advanced call routing to send callers to the right person or team. Keep calls organized with simple call queues that hold callers with music or a message.

Interactive Voice Response And Virtual Assistant

Use interactive voice response (IVR) and virtual assistant features to guide callers through menus and help them reach the right department faster.

Built-In Team Collaboration Tools

Run meetings, use screen sharing, and message your team from the same app. It’s a complete workspace for business communication.

Built For Business Growth

As your team grows, Talkroute grows with you. Add new users, numbers, and features without switching platforms.

A better phone system is just a click away. Try Talkroute for free by signing up today!

FAQs About Nextiva Alternatives

Who is better than Nextiva?

If you’re looking for the best Nextiva alternative with excellent customer service, transparent pricing, and all the essential features that help small businesses grow, then Talkroute is worth your time. Unlike many VoIP providers, Talkroute keeps things simple.

This business phone solution gives you a clean user interface, unlimited calling, and fast, friendly customer support without the usual headaches. Businesses that are tired of poor customer service from providers like Nextiva often make the switch to Talkroute for a smoother, more human-first business phone system.

What is the difference between Nextiva and Ooma Office?

Nextiva and Ooma Office are both VoIP phone system providers, but they work a little differently. Nextiva is more of a unified communications solution with a long list of tools like video conferencing, team collaboration tools, and contact center options.

But that also means it can feel bloated for some small businesses. Ooma Office is simpler and better for basic call forwarding, inbound calls, and virtual phone system needs, though it may lack some advanced features like AI-powered tools or deep CRM functions.

Both can be useful, but if you’re looking for the best Nextiva alternative that doesn’t feel bloated or overly technical, Talkroute gives you all the important business communication features without the fuss.

How much does Nextiva cost per month?

Nextiva’s monthly prices depend on how many users you have and what features you need. The starting rate is around $25 per user per month, but it can go much higher if you want advanced calling features, call recording, video meeting tools, or access to more team collaboration tools.

That’s why many businesses look for top Nextiva alternatives like Talkroute, which offers more straightforward pricing and all the key features most teams actually use—without the fluff.

Does Nextiva have a CRM?

Yes, Nextiva has its own built-in customer relationship management (CRM) tool. It’s part of their bigger business tools package, aimed at helping companies manage phone calls, customer info, and sales. But, keep in mind that some users find it less intuitive than other standalone CRMs and more difficult to set up without help.

If you already use tools like Google Workspace or Microsoft Teams, or if you just want something easier to work with, Talkroute integrates smoothly with your existing systems and focuses on being a strong, easy-to-use cloud-based phone system rather than trying to be everything at once.

Does Nextiva support international calling?

Yes, Nextiva does have international calling capabilities and offers international phone numbers, but these come with extra charges. Calls outside the U.S., Canada, or Puerto Rico aren’t part of their unlimited calling plans. For teams focused on workforce management across countries, this setup can be limiting.