8 Best Cloud Communications Solutions for Businesses

Many businesses struggle to keep their teams connected. Old phone systems are expensive and hard to manage. Emails alone are too slow for today’s fast-paced work.

Remote and hybrid teams often feel out of sync, which can lead to missed calls, lost messages, and unhappy customers. These problems cost time and money, and they make it harder to give great service.

Cloud communications solutions fix these pain points by bringing all your calls, chats, and meetings into one simple system.

In this article, we will show you eight cloud solutions that help you talk, text, and meet with your team and customers from anywhere.

What are Cloud Communications Solutions?

Cloud communications solutions let you talk and share messages over the internet instead of old phone lines. They use cloud computing to send voice calls, video, and texts through cloud systems.

This means you do not need expensive hardware, and your team can work anywhere with a good internet connection.

These tools keep your communication infrastructure simple. You can set up new phone numbers or video meetings fast. You also pay only for what you use. This saves money, especially for small businesses.

Cloud communication platforms work by moving your calls and messages through safe online servers. They protect your data and give you clear sound and video.

You can also connect these platforms with other tools like your CRM. This helps your team reply faster and keeps your work organized.

How Does it Work?

With traditional on-premises systems, you needed big machines installed in your office. These servers were costly and hard to fix. Every time you want to add a phone line or a new feature, system installation usually takes a lot of time and money.

Cloud communications work by taking what old phone systems did with on-site servers and moving it online.

With the right cloud communications solution, your calls and messages go through the internet instead of local hardware.

You use apps on your phone or computer to talk, meet, or chat. The cloud provider runs the servers for you, so you do not have to worry about updates or repairs.

This setup makes it easy to add or remove users. Your team can work from any place with internet access. Cloud systems keep your costs low and your setup simple.

Use Cases of Cloud Communications Solutions

Cloud communications solutions fit many business needs. Let’s look at how these tools can support different work situations.

Making Remote Work Easy

Cloud tools help your team work from anywhere. They let you keep your business operations smooth even when people are not in the office. These tools fit many business needs, so both big and small businesses can use them.

With cloud systems, you can share files quickly. Your team can open the same documents at the same time. This keeps everyone on the same page. You also get task management features. You can assign jobs, set deadlines, and check progress in one place.

Video conferencing and instant chats help your team talk like they are in the same room. You do not need old hardware or on-site servers. This saves money and time.

Cloud tools make it simple to keep your work organized and your team connected, no matter where they are.

Helping Customers Faster and Better

Cloud communication tools help you reply to customers fast. They connect with your customer relationship management system, so you see what each customer needs right away. You can check their past orders, questions, or issues in seconds.

These communication channels can also track customer behavior. You learn what they like or when they reach out most. This helps you plan better and offer what they need. By understanding your customers, you can have more meaningful interactions.

Instead of guessing what to say, your team sees clear data. This makes chats and calls quick and helpful.

Customers feel cared for when you know their history and solve problems fast. Cloud tools help you build trust and keep customers happy with less effort.

Winning More Sales From Anywhere

Cloud tools let your sales team work from any place. They give you a unified platform where you can call, chat, and email in one spot.

This makes it easy to keep track of every conversation. You do not need to jump between apps, which saves time and helps you stay organized.

These tools also handle high call volume without dropping calls or slowing down. Your team can talk to more people each day. They see notes about each lead right on their screen, so they know what to say to close the sale.

Because everything runs in the cloud, updates happen in real time. This means your whole team sees the latest info, no matter where they are. Cloud systems help you sell more by keeping your work smooth and your team connected.

Training Teams From Anywhere

Cloud tools make it easy to train your team, no matter where they are. You can hold live video sessions or share recorded lessons that everyone can watch later. This saves time and helps you train people in different places at once.

With strong messaging capabilities, you can answer questions right away. Team members can chat with you or each other during training. This keeps everyone involved and learning together.

These tools also boost collaboration in the workplace. People can share notes, files, and ideas without waiting. They can work on tasks as a group even if they are not in the same room.

Cloud systems make training smooth, simple, and easy to join from anywhere with an internet connection.

Need secure and flexible communication? Talkroute shows you how in your demo.

Top 8 Cloud Communications Platforms to Try

Choosing the right cloud communications providers can help your business stay connected and work better.

Here are eight great options to keep your team talking, sharing, and growing from anywhere.

1. Talkroute

Talkroute is a virtual phone system that helps you stay connected wherever you are. Whether you’re in the office, working from home, or on the move, this cutting-edge cloud technology allows you to make calls, send texts, and host video meetings all in one app.

Over 100,000 businesses trust Talkroute because it is simple, flexible, and works with the devices you already have.

Key Features

• Make and receive calls – Use your desktop, browser, or phone to handle calls anywhere
• Unlimited calling – Call across the U.S. and Canada without extra charges
• Show business number – Keep your personal number private on any device
• Business texting – Send and receive SMS and MMS from your business numbers
• Manage conversations – Track messages easily with desktop and mobile apps
• Video meetings – Host meetings with up to 100 participants from anywhere
• Screen sharing – Share your screen for smooth team collaboration
• Voicemail greetings – Customize greetings for your business mailboxes
• Unlimited voicemail storage – Never worry about running out of space
• Customizable system – Change call routing, greetings, and schedules in seconds
• Business numbers – Pick local, toll-free, vanity, or 800 numbers for your brand

Try Talkroute for free and experience cloud communication that keeps you connected anywhere.

2. Dialpad

Source: dialpad.com

Dialpad is a communication platform designed for businesses to handle calls, messages, and meetings. It uses AI to provide real-time insights, summaries, and support for teams.

The platform supports integration with common business tools and is built for large-scale use across many countries.

Key Features

• AI-powered insights – Provides real-time summaries and suggested actions during calls and meetings
• AI coaching – Offers live guidance to sales and support teams during conversations
• Integrated communication – Combines calls, messaging, and video meetings in a single platform
• Enterprise security – Keeps user data private and helps meet privacy regulations
• App integrations – Connects with tools like Salesforce, Microsoft Teams, and Google Workspace

Recommended readings

Aircall vs Dialpad: Features, Price, and Which One to Choose

3. Aircall

Source: aircall.io

Aircall is a platform for handling customer conversations through calls, texts, and WhatsApp messaging in one place. It includes AI features that help teams manage calls, gain insights, and automate tasks.

The platform supports integrations with many popular tools and aims to help sales and support teams communicate clearly and efficiently with customers.

Key Features

• AI Voice Agent – Handles and qualifies inbound calls automatically at any time
• AI Assist – Provides real-time conversation insights and helps with call preparation and follow-up
• WhatsApp messaging – Allows communication with customers on WhatsApp through the same platform
• Analytics tools – Tracks performance metrics and helps teams understand customer interactions
• App integrations – Connects with CRMs, help desks, and other software for streamlined workflows

Recommended reading:

Aircall vs RingCentral: Features, Pricing Plans, & Which to Pick

4. RingCentral

Source: ringcentral.com

RingCentral is a cloud-based platform for calling, messaging, meetings, and customer interactions.

It brings communication tools together in one place to support employees and customers. The platform includes AI features to automate tasks, provide insights, and help personalize conversations.

Key Features

• AI Receptionist – Automates call handling and helps direct calls without human intervention
• Conversation intelligence – Analyzes conversations in real time to provide insights and suggested actions
• Unified communications – Combines calls, messages, video meetings, and contact center features in one platform
• Open platform integrations – Connects with over 300 apps and offers APIs for custom workflows
• Global reliability – Delivers high availability and compliance with industry standards across supported countries

Recommended reading

RingCentral vs Grasshopper: Which One Is Good For You?

5. Nextiva

Source: nextiva.com

Nextiva is a platform that helps businesses manage customer interactions across channels like voice, chat, messaging apps, and social media. It uses AI and automation to give teams real-time insights, automate workflows, and personalize support.

The platform aims to simplify customer experience management by unifying tools and data in one place.

Key Features

• Unified interactions – Brings customer conversations together across voice, chat, SMS, email, social, and more
• Customer journey orchestration – Provides real-time insights to automate and improve customer workflows
• Modern contact center – Supports designing and optimizing customer journeys with embedded AI and flexible architecture
• Workforce engagement tools – Includes features to manage teams, reduce agent fatigue, and connect front-line staff with back-office teams
• AI and automation – Offers pre-built AI tools for faster deployment, improved self-service, and easier scaling

Recommended reading:

Nextiva vs RingCentral: Which Tool to Choose

6. Vonage

Source: vonage.com

Vonage is a platform that helps businesses connect with customers through messaging, voice, video, and more.

It offers APIs for developers, unified communication tools for teams, and contact center solutions to support customer service.

Key Features

• Communications APIs – Enables businesses to build messaging, voice, and video capabilities into their apps
• Unified communications – Brings global communication channels together for better team collaboration
• Contact center tools – Provides agents with insights and tools to improve customer interactions
• Network APIs – Offers advanced network functions to speed up app development
• AI-driven engagement – Uses AI to personalize and automate customer experiences across channels

7. OpenPhone

Source: openphone.com

OpenPhone is a communication platform that combines calls, texts, and contact management in one place. It helps teams stay aligned, manage customer interactions, and automate workflows.

This tool offers AI tools to capture key information, suggest next steps, and keep customer relationships organized.

OpenPhone also includes customization options and integrations to adapt to different business needs.

Key Features

• AI answering agent – Uses an AI agent to answer calls 24/7 and capture important details
• Unified conversation view – Displays calls, texts, voicemails, and recordings in a single thread for each customer
• Call summaries and transcripts – Automatically generates summaries and transcribes calls for easy reference
• Shared numbers and collaboration – Allows teams to work together on conversations using shared numbers and internal threads
• Call flow customization – Provides tools to build call flows, set routing rules, and control how calls are handled during business hours

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

8. 8×8

Source: 8×8.com

8×8 is a platform that helps businesses manage customer interactions across channels like voice, messaging, and video. It combines communication tools with security, global scalability, and integration capabilities.

They support different industries by providing solutions for marketing, operations, support, and more.

Key Features

• Omnichannel communication – Connects with customers through SMS, WhatsApp, voice, and other channels from one platform
• Fortress-level security – Incorporates data protection and compliance measures to secure customer interactions
• Effortless integration – Supports integration with existing tools and systems for smooth workflows
• Global reliability – Provides consistent service and local expertise in multiple countries for dependable communication
• Industry-specific solutions – Offers tailored features for sectors like finance, healthcare, logistics, education, and more

Watch how Talkroute lets you manage calls in the cloud without complex hardware.

Key Cloud Communication Channels and Tools for Businesses

Cloud communication tools give your team many ways to talk, share, and work together. Let’s look at the key channels and how they help your business.

Talking Smarter With VoIP Calls

One great advantage of VoIP is that it lets you make calls over the internet instead of old phone lines.

It turns your voice into data and sends it online, so you can call from your phone, computer, or tablet. This helps you cut phone costs and talk with better sound quality.

VoIP is great for remote and hybrid teams. You can keep the same phone number and stay connected anywhere. It’s easy to set up and works well for small and big businesses.

Building Flexible Phone Networks With Cloud PBX

A PBX system manages all your business calls. It routes calls, connects lines, and handles features like voicemail. But with cloud PBX, you get all of this without buying or maintaining big machines.

Cloud PBX gives you advanced call features like call queues and extensions. You can add or remove users anytime. This helps your business scale easily as you grow.

Meeting Face-To-Face With Cloud Video Calls

Cloud video calls let your team meet in real time from anywhere. Seeing each other helps people feel more connected and improves trust.

Video conferencing offers more than voice calls. You can share screens, record meetings, and work on tasks together. This makes teamwork better, even when everyone is far apart.

Sharing Files Fast And Safely In The Cloud

Cloud file sharing helps your team send and get documents quickly. You don’t need to email big files or use USB drives. Everything is online, ready for your team anytime.

Cloud storage keeps your data safe with backups and strong security. This is helpful for teams working in different time zones, so everyone can stay on track.

Bringing It All Together With UCaaS

Unified Communications as a Service, or UCaaS, connects all your channels in one platform. This means calls, chats, video, and file sharing work together smoothly.

UCaaS saves you time by keeping all communication tools in one place. You don’t have to switch between apps. This makes teamwork easy and helps your business move faster.

Recommended readings:

VoIP vs Landline: Which Option Is Right for You?

18 Best Small Business Apps to Try Today

Upgrade Your Business with Cloud Communication from Talkroute

Your business needs simple, flexible ways to talk, text, and meet with customers. Talkroute’s cloud communications tools give you everything in one easy app.

From VoIP calls and text messaging to video meetings and file sharing, you get powerful features without the cost and hassle of old on-site systems.

With Talkroute, you can forward calls, set up custom menus, manage voicemails, and chat with your team from anywhere.

Our cloud platform helps you build a smooth communication system that grows with your business. Whether you’re in the office or on the go, your calls, messages, and meetings stay connected.

Don’t let outdated tools slow you down. Make your business communication simple, fast, and professional. Try Talkroute today and see how easy cloud communications can be.

FAQs About Cloud Communications Solutions

What are cloud communication services?

Cloud communication services use cloud technology to handle phone calls, instant messaging, video conferencing, and contact center solutions over the internet.

They replace traditional phone systems with cloud communication platforms that bring unified communications, advanced call management features, and seamless integration with existing business tools, so you can improve customer interactions and boost customer satisfaction.

What are the 4 cloud-based services?

The four cloud-based services are infrastructure as a service, platform as a service, software as a service, and communications as a service.

Communications as a service gives you cloud communications solutions like cloud PBX, unified communications platforms, and enhanced communication tools.

They let you manage business communication systems with integration capabilities, interactive voice response, and advanced features over an internet connection.

What is an example of device-to-cloud communication?

A VoIP phone system sending call data to a cloud-based communications platform is a clear example of device-to-cloud communication.

It uses voice over internet protocol to send customer data to remote servers, helping customer service agents and call centers use call recording, advanced call management features, and communication strategies to improve customer engagement.

What are the examples of cloud solutions providers?

Cloud solutions providers like Talkroute, RingCentral, Zoom, and 8×8 offer unified communications platforms with cloud communications services, including video conferencing capabilities, messaging services, and collaboration tools.

These service providers deliver a comprehensive suite of communication tools with seamless integration into CRM systems, enabling businesses to improve internal communication, manage customer relationships, and lower communication costs with cloud communication systems.