Listen, read, and reply to every voice message.
Business voicemail in the Talkroute apps, in your browser, and in your email inbox. Read the transcript, play the message, and call or text the caller back in one tap. Give every person, team, and number its own mailbox.
Why switch
Voicemail you can actually see.
Carrier or desk phone voicemail
- Checking messagesDial in, enter a PIN, and wait through the prompts
- Finding the one you needListen to every message in order
- Calling backReplay the message to write down the number
- Your teamOne shared box, or messages stuck on someone’s personal phone
- Where you can checkOnly from the phone the mailbox belongs to
Talkroute voicemail
- Checking messagesOpen the app and see every message in a list
- Finding the one you needRead the transcript, or filter by mailbox and caller
- Calling backCall or text the caller back in one tap
- Your teamA mailbox for every person, team, and line, with access you control
- Where you can checkDesktop, web, and mobile apps, plus your email inbox
Keep using the phones you have. Talkroute voicemail takes over when no one answers, so your cell phone’s own voicemail never gets a business call.
At a glance
Never lose track of a message again.
3ways to check
Apps, browser, email
Listen in the desktop and mobile apps, any browser, or your inbox
Aatranscripts
Read, don’t listen
See what the caller said in the apps and in your email
3access levels
Per user, per mailbox
Disabled, View Only, or Full Access for each team member
1tap to reply
Call or text back
Return the call or send a text straight from the message
How it works
Mailboxes for everyone. Messages everywhere.
Voice mailboxes
A mailbox for every person, team, and number.
Create a voice mailbox for each team member, department, or line. Give it a name and its own greeting, choose whether to show transcripts, and pick the email address that should get its messages. Add mailboxes any time as your team grows.
- Separate mailboxes for people, teams, and after-hours
- A recorded or uploaded greeting for each mailbox
- Transcripts on or off for each mailbox
- Email notifications with the audio file and transcript
Voicemail to email
Your messages, delivered to your inbox.
When someone leaves a message, Talkroute emails it to the address you chose for that mailbox. The email shows who called, how long the message is, and which mailbox it went to, with the audio file attached and the transcript right in the email if you turn them on.
- Caller, message length, and mailbox in every email
- Audio file attached, ready to play on any device
- Transcript in the email body
- A different address for each mailbox
- HIPAA-compliant voicemail-to-email notifications available
Voice Message History
Every message, searchable and sorted.
Voice Message History in the web and desktop app shows every message across your mailboxes. Filter by mailbox, date, caller, length, or read status, open any message to see the transcript, and act on it right there.
- Filter by mailbox, date, caller, length, and status
- Call, text, block, or save the caller as a contact
- Mark as read or unread, download, or delete
- Export your message history to CSV
- Unlimited message storage in every mailbox
Notifications
Know the moment a message arrives.
The Talkroute desktop app shows a notification for each new voicemail, and the iPhone and Android apps send a push notification. Tap it to open the message, listen, and read the transcript on the go.
- Desktop notifications on Mac, Windows, and Linux
- Push notifications on iPhone and Android
- Listen, read transcripts, and call back from your phone
- Only team members with access to a mailbox are notified
Routing to voicemail
The right mailbox for every missed call.
Send calls to a voicemail box from any phone number, menu option, or extension, or use voicemail as the fallback when no one answers. After hours, route callers to an after-hours mailbox automatically. Prefer a live answer? Send callers to AI Receptionist instead.
- “Go to a Voicemail Box” for numbers, menus, and extensions
- Voicemail as the fallback when no one answers
- After-hours mailbox with hours of operation
- Your cell phone’s voicemail never takes a business call
Learn more about call forwarding & routing.
Use cases
Voicemail that works the way your team does.
Read messages in a meeting
Can’t listen right now? Read the transcript on your phone and decide whether it needs a call back today.
Department mailboxes
Give sales, support, and billing their own mailboxes, so each team only sees the messages meant for them.
A personal mailbox for each person
Route each extension’s missed calls to that person’s own mailbox, with their own greeting.
After-hours messages
When you’re closed, callers hear your after-hours greeting and leave a message that’s waiting for you in the morning.
Faster call backs
Return a call or send a quick text right from the message, from your business number, without copying the caller’s number.
Stop spam voicemails
Block a robocaller or spam number straight from the message so it can’t fill your mailbox again.
Works with your phone system
Voicemail connects to everything else
Mailboxes plug into the routing, greetings, and permissions in your Talkroute account.
Call forwarding & routing
Send unanswered calls to the right mailbox when no one on your team picks up.
Call forwarding & routing →Menus
Add a menu option that goes straight to a mailbox, like “press 3 to leave a message for billing.”
Menus →Hours of operation
Send callers to an after-hours mailbox whenever your business is closed.
Hours of operation →Custom greetings
Record or upload a greeting for every mailbox, in your own voice.
Custom greetings →AI Receptionist
Rather callers get answers than leave a message? Send them to AI Receptionist instead of voicemail.
AI Receptionist →Control who can listen to each mailbox with users & permissions →
Get started with Talkroute in minutes.
Set up mailboxes from the Talkroute web or desktop app, then check messages on any device.
Every plan includes voicemail with unlimited message storage. 100% free to try. No contracts.
FAQ
Voicemail FAQ
What is virtual voicemail?
Virtual voicemail lives in the cloud instead of on a phone or a phone line. With Talkroute, your business voice messages are available in the desktop and mobile apps, in any web browser, and by email, so your team can review and respond to them from anywhere.
How do I check my voicemail?
Open Voicemail in the Talkroute desktop, web, iPhone, or Android app to play messages and read transcripts. You can also have each mailbox’s messages emailed to you with the audio file and transcript.
Does Talkroute send voicemail to email?
Yes. Choose an email address for each mailbox, and every new message is emailed with the caller, the message length, and the mailbox. You can attach the audio file and include the transcript in the email.
Is voicemail-to-email HIPAA compliant?
HIPAA-compliant voicemail-to-email notifications are available for businesses that need them, like healthcare practices.
Is voicemail transcription available?
Yes. Turn on transcripts for any mailbox to read messages in the Talkroute apps. You can also include the transcript in that mailbox’s email notifications.
Can I have more than one mailbox?
Yes. Create mailboxes for team members, departments, phone numbers, or after-hours calls. Every plan includes voice mailboxes, and you can add more any time. See pricing for details.
How many voice messages can I store?
As many as you need. Every mailbox has unlimited message storage. You can also download messages from Voice Message History to keep your own copies.
Can I record my own voicemail greeting?
Yes. Record a greeting in your browser or upload an audio file, and choose a different greeting for each mailbox. You can switch greetings any time.
Who on my team can listen to voicemail?
Only the people you choose. In Users & Permissions, give each team member Disabled, View Only, or Full Access for every mailbox. New team members don’t see a mailbox until you give them access.
Can I call or text the caller back?
Yes. Call or text the caller back right from the message, from your Talkroute business number. You can also block the number or save the caller as a contact.
Can I download or export my voicemail?
Yes. Download any message from Voice Message History, or export your message history to CSV.
Where can calls be sent to voicemail?
Send calls to a voicemail box from any phone number, menu option, or extension, use voicemail as the fallback when no one answers, or send after-hours callers to a mailbox with hours of operation.
Will my cell phone’s voicemail pick up business calls?
Not when Call Announce & Talkroute Voicemail is turned on for that forwarding number, which it is by default. Unanswered calls go to your Talkroute mailbox instead. If you’d rather use your phone’s own voicemail, turn that setting off for that number.
Every message, wherever you are.
Voicemail in the apps, in your browser, and in your inbox, with transcripts and one-tap call back. Try Talkroute free for 7 days.
Questions? Give us a call at 800.747.2140.