6 Best eVoice Alternatives: Top Picks for Your Business Needs

If you’ve used eVoice and you’re running into problems like outdated features and overpricing, you’re not alone.

Many businesses may also find eVoice hard to manage call quality or scale their service as their team grows.

The good news is that there are better options out there. In this article, we’ll walk you through 6 of the best eVoice alternatives.

What is eVoice and Why Are Businesses Switching?

eVoice is a virtual phone system built for small businesses. It helps you answer and forward calls, set up voicemail, and create a professional image using features like call routing and auto-attendants.

Business owners often choose eVoice because it offers local numbers in hard-to-find area codes, and it promises to help small teams sound more established. For some, it’s been a simple way to set up a public business number without using their personal phones.

But lately, more and more users are moving away from eVoice. While it may have worked in the past, many customers say the service has not kept up. According to reviews in G2, here are a few reasons why:

Outdated User Interface

Many people say the platform feels old and slow. The design looks like it came from the 90s, and using it on modern devices isn’t smooth.

It’s hard to navigate, and basic tasks take more clicks than they should. Newer phone systems offer much cleaner, easier-to-use dashboards, especially on mobile.

Poor Customer Support

Users say getting help from eVoice is a major struggle. Some couldn’t reach anyone at all, even after repeated calls and emails.

This is a big issue when your business depends on a working phone line. If something goes wrong, you need fast, helpful support, and it seems that’s missing here.

Account Issues And Sudden Suspensions

A few users reported that eVoice shut down their accounts without warning. In one case, a business lost access to its number and couldn’t even transfer it to another provider.

There was no clear reason or explanation, and support wasn’t helpful. This caused real harm to their operations and customer communication.

Overpriced For The Features

Many reviewers say the service is simply not worth the cost. For what you get, the price feels too high.

Other phone systems offer more features, modern design, and better performance, often for a much lower monthly rate. People don’t want to overpay for a system that feels stuck in the past.

Delays And Call Quality Problems

Some users mentioned delays when receiving voicemails or text messages. In some cases, caller ID information was missing unless the caller left a message.

These delays can hurt customer relationships and make businesses look less responsive. A phone system should be quick and dependable, not hit-or-miss.

Too Many Steps For Basic Tasks

Recording a voicemail should be simple, but with eVoice, it can feel like a chore. Some users said it’s harder than it should be to update greetings or change call settings.

Instead of just calling in and pressing a few buttons, you might need to record an MP4 and upload it manually. That’s not convenient for busy teams.

eVoice users often switch to Talkroute. Start your free demo and find out why.

6 Top eVoice Alternatives You Need to Check Out

Many business owners are now switching to other eVoice competitors that offer better features, lower prices, and more reliable support.

These are the top 6 options:

1. Talkroute

Talkroute is a business phone system that helps you stay connected with your customers and team from anywhere.

It lets you talk, text, and meet using one easy app. You don’t need to install hardware or deal with a complicated setup. Everything works from your computer, smartphone, or browser.

Whether you’re working alone or with a full team, Talkroute gives you the tools to handle calls, manage messages, and stay organized, all in one place.

Key Features

• Call forwarding and routing – Send calls to any phone or desktop, no matter where you are
• Custom call menus – Set up options like “Press 1 for sales” to help direct callers
• Text messaging – Send and receive texts using your business number
• Video meetings – Host or join meetings from your desktop or mobile device
• Voicemail with email alerts – Get voicemails sent to your email with transcripts and audio files
• Extensions – Create direct dial options for team members and departments
• Call recording – Record calls automatically for training or record keeping
• User permissions – Control what your team can see and manage
• Apps for every device – Use Talkroute on Mac, Windows, Linux, iOS, Android, and any web browser
• No hardware needed – Get started with just an internet connection and a device

See why small businesses choose Talkroute over eVoice. Start your trial now.

2. MightyCall

Source: mightycall.com

MightyCall is a cloud-based phone system for small and mid-sized businesses. It includes tools for handling customer service and sales calls.

The system supports call routing, agent monitoring, and compliance features. It operates through a shared interface used by both agents and supervisors.

Key Features

• Unified interface – One screen used by agents and supervisors to manage calls and view data
• Automatic call distribution – Routes incoming calls based on set rules
• Advanced auto dialer – Offers preview, progressive, and predictive dialing modes
• Live call monitoring – Allows listening, coaching, and joining live calls
• Regulatory compliance – Supports HIPAA, FCC rules, and DNC list screening

3. OpenPhone

Source: openphone.com

OpenPhone is a cloud-based phone system used by teams to manage calls and messages in one place. It includes features to support shared communication, call handling, and team collaboration.

The system also uses AI tools to help with tasks like summarizing calls and tagging conversations. Businesses can set up phone numbers, manage call flows, and track team activity through a central dashboard.

Key Features

• Shared communication space – Teams can view calls, messages, and contact history in one thread
• AI-powered call tools – Includes call summaries, transcripts, contact suggestions, and auto-tagging
• Team collaboration – Supports group calling, warm transfers, and internal threads
• Call flow management – Customizable routing options and off-hour settings for each number
• System integrations – Connects with other tools through built-in features and an API

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

4. RingCentral

Source: ringcentral.com

RingCentral is a business communication platform used by organizations of different sizes. It supports voice calls, messaging, video meetings, and contact center tools.

The system includes AI features for summarizing conversations, automating workflows, and managing customer interactions.

It also offers integrations with other business tools and supports compliance with various security and privacy standards.

Key Features

• Multi-channel communication – Supports calls, SMS, video meetings, fax, and messaging in one system
• AI-powered tools – Offers real-time insights, conversation summaries, and AI receptionist features
• High system availability – Operates with a reported uptime of 99.999 percent
• Compliance support – Meets standards such as HIPAA, PCI DSS, GDPR, and SOC 2
• Open platform – Includes over 300 pre-built integrations and support for custom APIs

Recommended reading:

RingCentral vs Grasshopper: Which One Is Good For You?

5. Dialpad

Source: dialpad.com

Dialpad is a cloud-based communication system designed for business use. It combines voice calls, messaging, video meetings, and contact center tools.

The platform includes AI features for call summaries, real-time coaching, conversation scoring, and customer sentiment tracking.

Dialpad supports integrations with software such as Salesforce, Microsoft Teams, and Google Workspace. It is used by organizations across various industries and operates globally.

Key Features:

• Unified communication tools – Supports voice, messaging, and video through a single platform
• AI-driven support – Includes features like real-time coaching, call summaries, and sentiment analysis
• Contact center tools – Offers AI agents, assistants, and scorecards for managing support and sales calls
• System integrations – Connects with apps such as Salesforce, Zendesk, and Microsoft Teams
• Compliance and privacy – Meets standards like HIPAA, GDPR, and SOC 2 for data security

Recommended reading:

Ring Central vs Dialpad: Which Fits Your Needs Best?

6. Vonage

Source: vonage.com

Vonage offers a cloud-based platform that combines voice, messaging, video, and contact center services.

It includes communication APIs for developers and tools for unified communications and customer support teams.

Vonage also provides AI features that assist with customer engagement and contact center performance. The platform is used by a range of businesses and supports global operations.

Key Features

• Communication APIs – Offers voice, messaging, video, and network APIs for custom applications
• Unified communications – Combines phone, messaging, and video into one system for business use
• Contact center tools – Provides agents with tools and data to handle customer interactions
• AI capabilities – Supports customer experience improvements through AI-based tools
• Global reach and uptime – Operates with reported 99.999 percent uptime and support for worldwide users

Recommended readings:

Inbound Call Routing: What It Is & How To Set Up Your Own

7 Best Business Phone Systems in 2025

Looking for the Best eVoice Alternative? Try Talkroute

Talkroute gives you more value than eVoice and most other competitors. It’s a cost-effective business phone system with the features and support your team actually needs. Whether you’re a team of one or many, Talkroute is built to grow with your business.

Easy-to-Use Business Phone System For Any Size Team

With Talkroute, you can set up your phone system in minutes. Use a local or toll-free virtual phone number, manage calls, texts, and meetings, and keep your business communications in one place. You don’t need VoIP hardware or IT support to get started.

Unlimited Users And Minutes At No Extra Cost

Unlike eVoice and other tools that charge more as your team grows, Talkroute gives you unlimited users and unlimited minutes. That means you can focus on your clients instead of tracking costs.

Flexible Features Without Confusing Add-ons

You get call routing, voicemail, texting, meetings, menus, and more—all included. You don’t need to pay extra for features that should come standard. Talkroute is the kind of communications platform that just makes sense.

Works Wherever Your Business Takes You

Whether you’re in a center office, working remotely, or always on the move, Talkroute gives you a full-featured system on your desktop and mobile devices. You can call or text from anywhere using your business number, not your personal phone.

Fair Pricing That Fits Your Business

With clear monthly pricing and no hidden charges, Talkroute is the best fit for businesses that want to save money and still have a full range of features. It’s a smarter choice when you’re comparing eVoice or other competitors.

Try the eVoice alternative trusted by thousands—start your free Talkroute trial now.

FAQs About eVoice Alternatives

What are some good eVoice alternatives for small businesses?

If you’re looking for eVoice alternatives, Talkroute is a great choice. It offers more features like team messaging, call recording, voicemail transcription, and flexible call routing. You also get unlimited extensions, toll-free numbers, custom greetings, and a mobile app. Talkroute gives small businesses more functionality where eVoice falls short.

Why would a business switch from eVoice to another phone system?

There are a few reasons. Some businesses need better call quality, more advanced features, or stronger support. Others want a system that works well with both desk phones and cell phones. Talkroute often makes more sense for companies that handle a high volume of business calls and want a virtual phone system with more tools and flexibility.

What makes the best eVoice alternative stand out?

The best eVoice alternative gives you more than just basic features. Talkroute is one option that includes toll-free and vanity numbers, voicemail tools, call logs, and call forwarding. It lets you manage personal calls and customer communications easily from one system. You can keep everything organized without buying extra equipment.

Can I still use my cell phone with other virtual phone systems?

Yes, and Talkroute makes it simple. Their mobile app lets you forward calls, check voicemail, and talk to customers from your cell phone. You can stay connected wherever you are, without mixing personal and business calls. It helps you keep things professional while staying flexible.