5 Best Virtual Phone Number Services for Small Business & Enterprise

 

Trying to find the right Virtual Phone Number provider for your business? You have come to the right place.

We have evaluated and compromised a list of the best options available when it comes to registering a new business phone number. But first, let’s address a few frequently asked questions about virtual phone numbers:

 

What is a Virtual Phone Number?

 

A virtual phone number, also known as a DID or access number, is a telephone number that is not directly associated to a telephone line. These numbers are often programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Landline, Mobile or VoIP.

Virtual phone numbers can be registered with a local or toll free area code & can be customized to provide the perfect vanity number.

 

Can you register multiple Virtual Phone Numbers?

 

Yes, all of the services on our list offer the option to have multiple phone numbers within a single account. While all include a certain number of phone numbers depending on the plan you select, some services offer the option to add additional numbers beyond what is included with the plan for a small monthly fee.

For example, Talkroute offers additional local and toll free numbers for $5 per month each and Grasshopper offers additional local and toll free numbers for $10 per month ea.

 

Are Virtual Phone Numbers the same as traditional phone numbers?

 

Yes and no. If you register a local phone number with your telephone company, that number will usually be associated with a particular rate center and may be ineligible to be transferred should you move or wish to port the number to another service in the future.

Virtual phone numbers give you the same functionality as traditional phone numbers but they are not associated with a single device, rate center, or service provider. This means you can take the number wherever you go and assign it to as many devices as needed.

 
Talkroute
 

1. Talkroute

 

Company Overview: Talkroute is a virtual phone system priced and designed for entrepreneurs, small businesses, and growing enterprises.

With Talkroute, there is no expensive hardware to install or maintain. You can set up and run your entire business phone system online with the Talkroute web app.

You also have the flexibility to manage calls, texts, and voice messages with the Talkroute desktop and mobile apps; essentially turning any PC or smartphone into a fully functional business line.

Talkroute also works with any existing phones such as cellular and landline handsets.

When it comes to affordability, features, reliability, ease-of-use, or customer support, Talkroute really has you covered.

 

Types of Phone Numbers: Talkroute has every type of virtual phone number available: local, toll-free, and vanity. They also have a unique private inventory of 800 and memorable toll-free numbers.

 

Key Features: Talkroute has everything most businesses will ever need:

  • Desktop, Mobile, and Web Apps

  • Call Forwarding and Routing

  • Text Messaging

  • Call Menu and Submenus

  • Extensions

  • Voicemail

  • Call Recording

  • And more… Check out Talkroute’s full Feature List

 

Support: Talkroute offers 24/7 USA-based support on all of their plans. You can reach Talkroute by phone, online chat, or email.

 

Pricing: Talkroute starts at $19 per month and is NOT billed per user. There are no additional taxes or hidden fees. Additional numbers may be added to any plan for $5 per month each and their billing is month-to-month (no contracts).

 

Pricing Tip: Be sure to ask about Talkroute’s 10% off new client and annual plan discounts.

 
Grasshopper
 

2. Grasshopper

 

Company Overview: Grasshopper is the go-to solution for entrepreneurs that want to give themselves a big company appearance.

They offer you the ability to register a phone number and forward it to any of your existing devices, but you can also add a custom greeting and hold music to help make your small venture sound like a big business.

Grasshopper also offers a wide range of small business features at a pretty reasonable price.

 

Types of Phone Numbers: Grasshopper offers every type of virtual phone number available: local, toll-free, and vanity. The only downside we found is that their search tool is a bit limited which may make getting that perfect toll-free or local number a bit frustrating.

 

Key Features: Grasshopper has a great set of features for small business owners:

  • Desktop and Mobile Apps

  • Text Messaging

  • Call Forwarding

  • Voicemail Transcription

  • Virtual Receptionist

  • Instant Response

 

Support: Grasshopper offers 24/7 support but from what we can tell, it is NOT USA-based. You can reach Grasshopper support by phone or email.

 

Pricing: Grasshopper starts at $29 per month plus additional taxes and fees. Additional numbers may be added to any of their plans for $10 per month each and their billing is month-to-month (no contracts).

 
RingCentral
 

3. RingCentral

 

Company Overview: RingCentral Office is a popular choice of medium to large offices that wish to install and maintain VoIP desk phones.

RingCentral boasts an impressive range of enterprise-level features and integrations but they are also the highest priced option in our top 5 best virtual phone number provides list. While their impressive feature set has earned them a place in the top 5, RingCentral may not be the best fit for most small businesses.

However, if you are managing a large call center or looking to replace your physical onsite desk phones, RingCentral is definitely an excellent option to consider.

 

Types of Phone Numbers: RingCentral offers several types of virtual phone numbers: local and toll-free. During our testing we could not find a way to request a vanity number and generic toll-free numbers incur a one-time $30 charge.

 

Key Features: RingCentral has an strong set of enterprise features:

  • Voicemail-to-Text

  • Team Messaging

  • Document Sharing

  • Call Log Reports

  • Phone Rental Options: Desk and Conference Phones

  • Call Log Reports

 

Support: RingCentral offers 24/7 support which is a mix of USA-based and overseas-based. You can reach RingCentral support by phone, chat, or email.

 

Pricing: This is where things get interesting and will likely make RingCentral a non-starter for most; RingCentral starts at $39.99 per user, per month. Additional numbers can be added to any of their plans for $4.99 per user, per month. This means if you add a second virtual phone number, you will be paying $4.99 per month multiplied by the number of users on your account.

 

Pricing Tip: RingCentral has a decent discount structure if you need a large number of users and are willing to pay annually.

 
MightyCall
 

4. MightyCall

 

Company Overview: MightyCall’s virtual phone system focuses on providing service to small and very small business clients. They currently have just over 25,000 users on their platform which is quite small compared to the other services on our list but this means you can expect a more personal interaction with their support team.

While on the smaller side, MightyCall provides many of the features found with the bigger competitors which is why they have been included on our list of the 5 best virtual phone number services.

 

Types of Phone Numbers: MightyCall offers every type of virtual phone number available: local, toll-free, and vanity. They also have a local vanity number search tool which is quite handy.

 

Key Features: MightyCall has a solid set of features for small business owners:

  • Custom Greeting

  • Call Screening

  • User Extensions

  • Call Forwarding

  • Call Recording

  • Voicemail

  • Desktop and Mobile Apps

 

Support: MightyCall offers 24/7 support but from what we can tell, it is NOT entirely USA-based. You can reach MightyCall support by phone, chat, or email.

 

Pricing: MightyCall starts at $29.99 per month plus (taxes included). Additional numbers may be added to any of their plans for $9.99 /mo each and their billing is month-to-month (no contracts).

 

The biggest downside to MightyCall’s Basic plan is that you only get 1000 minutes per month where most of the other services on our list include unlimited minutes. You would need to move up to their Standard plan which is $49.99 per month in order to get unlimited minutes.

 
Dialpad
 

5. Dialpad

 

Company Overview: Dialpad is leading the industry when it comes to AI powered phone systems. They offer AI driven features such as speech recognition, natural language processing, machine learning, and real-time coaching in order to make your agents more effective.

 

Types of Phone Numbers: Dialpad offers several types of virtual phone numbers: local and toll-free. During our testing we could not find a way to request a vanity number.

 

Key Features: Dialpad has a promising set of enterprise features:

  • Call Controls

  • Voicemail Transcription

  • Custom Off Hours Routing

  • Mobile and Desktop Apps

  • Multi-level Auto Attendant

  • Automatic Spam Detection

 

Support: Dialpad offers 24/7 support which is a mix up USA-based and overseas-based. You can reach Dialpad support by phone, chat bot, or email.

 

Pricing: Similar to RingCentral, Dialpad is priced per user but at a lower cost. Dialpad starts at $20 per user, per month plus taxes and fees. Dialpad includes 1 local phone number with all of their plans and also offers support for toll-free numbers but you may only register a local number during registration. Additional local numbers are $7 per month each and toll-free numbers are $17 per month each.

 

Pricing-Tip: Dialpad offers a 20% discount if you are willing to pay annually.

 
 
 
Virtual Phone System
 

Winner: Talkroute

 

There really is no competition if you are looking to register or host multiple virtual phone numbers. Each of these virtual phone numbers can have independent routing rules, unique customizable greetings, and separate voice mailboxes.

Each of Talkroute’s virtual phone numbers includes unlimited minutes regardless of the pricing plan that you select.

Talkroute is also the cheapest option when it comes to registering additional virtual phone numbers. Whether it is an extra local, toll-free, or vanity phone number, they are all $5 per month each. There are no additional taxes or fees.

Ready to give Talkroute a try? Start a 7-day free trial.

 
 

Stephanie Howey

Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.

Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.

Stephanie Howey5 Best Virtual Phone Number Services for Small Business & Enterprise