Running a business means staying connected, but choosing the right phone system can be a hassle. Some platforms feel too basic. Others are packed with features you don’t need, or are too complex to use.
If you’re stuck between MightyCall and Grasshopper, this quick guide will help.
What is MightyCall?
Source: mightycall.com
MightyCall is a cloud-based call center software made for small and mid-sized businesses. It provides tools for customer service and sales teams to manage calls, track performance, and stay compliant with industry rules.
The platform offers features like automatic call routing, call queuing, live monitoring, and various dialing options to help teams handle more calls with less effort.
MightyCall also focuses on safety, with built-in tools for data protection, encryption, and is FCC and HIPAA compliant.
What is Grasshopper?
Source: grasshopper.com
Grasshopper is a virtual phone system built for small businesses. It lets business owners make and receive calls and texts from their own phones while keeping their work number separate.
You can choose a toll-free, vanity, or local number, or port your current number. Grasshopper runs through mobile and desktop apps, so you don’t need to buy extra devices.
It includes features like call forwarding, voicemail transcription, business texting, and virtual fax. You also get custom greetings, call transfers, and extensions.
Grasshopper holds all your communication tools in one place, helping you stay organized and reachable wherever you are.
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What is Talkroute?
Talkroute is a virtual business phone system that helps your company stay connected with customers at all times.
Whether your team works in the office, remotely, or on the go, Talkroute makes it easy to answer calls, send messages, and stay available during your set business hours.
Talkroute supports voicemail, simultaneous call routing, and custom call menus to help you lead callers to the right person fast.
You can forward calls, create extensions, and manage everything from one app. It also allows you to send voicemails to your email, making follow-ups easier and faster.
Every business has specific requirements. Talkroute gives you the flexibility to adjust your setup without switching to another provider or paying for expensive plans.
If you are deciding between providers, Talkroute gives you strong features, a simple setup, and a connection you can trust.
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MightyCall vs Grasshopper: Differences in Features
When it comes to choosing between these two virtual phone systems, it helps to look at what makes each one different.
Below is a simple MightyCall comparison with Grasshopper based on their core and unique features.
Agent and Supervisor Tools
MightyCall gives agents and supervisors a shared dashboard to manage calls and monitor performance.
It includes live analytics, call monitoring, and reporting tools. Supervisors can even listen in, whisper advice, or join calls.
Grasshopper does offer a supervisor dashboard, but not live monitoring. It’s better suited for solo users or small teams that don’t need oversight tools.
Call Center Features
MightyCall supports automatic call distribution (ACD), call queuing, and advanced auto dialers. These help route calls to the right person and improve how quickly customers are reached. These features make it suitable for handling higher call volumes.
Grasshopper focuses on basic call handling. It includes call forwarding, custom greetings, and instant response, but doesn’t offer ACD or dialing tools. Grasshopper holds the basics well, but isn’t built as a full call center solution.
Virtual Phone Numbers
Both offer toll-free, local, and vanity numbers. Grasshopper makes it easy to choose a number when signing up.
MightyCall also lets you use or port your existing number. It also supports multiple numbers and extensions, which can help teams manage calls more efficiently.
App Support and Flexibility
Grasshopper runs on both mobile and desktop apps, allowing users to take calls, text, and check voicemail from anywhere. It’s very flexible for those who need to work on the go.
MightyCall also works across devices and supports team collaboration with more features built for structured call centers.
Security and Compliance
MightyCall includes built-in tools for HIPAA compliance, Do Not Call screening, and data protection through AWS. It focuses on safety for regulated industries like healthcare or finance.
Grasshopper does not list specific compliance features, but it is a secure service for general business use.
Unique Features
MightyCall offers advanced tools like multilevel IVR menus, call monitoring, and auto dialers. These are helpful for businesses that need structure and want to scale.
Grasshopper’s unique features include voicemail transcription, instant auto-text replies for missed calls, and simple setup without hardware. It’s more focused on ease of use than customization.
Grasshopper vs MightyCall: Comparing Pricing Plans
When choosing a virtual phone system, cost matters just as much as features. Here’s a simple breakdown of how Grasshopper and MightyCall compare in terms of pricing and what you get with each plan.
Entry-Level Plans
Grasshopper’s True Solo plan is $18 per month. It includes one user, one phone number, and one extension. This is a simple option for solo business owners.
MightyCall’s Core plan is $20 per user per month with a three-user minimum. It includes unlimited calling, messaging, three business numbers, and access to integrations. While the upfront cost is higher, it comes with more features.
Mid-Tier Plans
Grasshopper’s Solo Plus plan is $32 per month. It includes unlimited users, one phone number, and three extensions. This plan works well for small teams.
MightyCall’s Pro plan is $30 per user per month. It adds call monitoring, analytics, and tools for team management.
Top-Tier Plans
Grasshopper’s Small Business plan is $70 per month. It includes unlimited users, four phone numbers, and unlimited extensions.
MightyCall’s Power plan is $40 per user per month. It includes auto dialers and a dedicated account manager.
The Enterprise plan adds predictive dialing, SIP trunking, and custom integrations. Pricing is based on your needs.
Why pay extra with MightyCall when Talkroute includes real-time transfers in every plan?
Pros and Cons of MightyCall and Grasshopper
Both MightyCall and Grasshopper offer cloud-based phone systems for small businesses. But they each come with strengths and drawbacks depending on your needs.
Here’s a clear breakdown of what real users like and don’t like about each platform.
MightyCall
Many users say MightyCall is easy to set up and simple to use. The dashboard is clear, and it comes with helpful tools like call routing, call monitoring, and team reporting. The support team also gets good feedback for fast and helpful replies.
As for cons, some users report call drops or small glitches in the app. A few had trouble understanding billing during setup. Others mention that CRM integrations and call flow settings could be better.
Grasshopper
Grasshopper is often picked for its easy setup and clean design. Users like being able to add a second number without extra hardware. It’s a solid choice for solo users who need basic calling and texting.
But on the downside, people have shared concerns about slow support, login trouble, and limited features.
Some say it doesn’t grow well with their business. There are also complaints about billing issues and texting tools not working smoothly.
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Take the Better Route: Choose Talkroute
Looking at MightyCall or Grasshopper? Before you decide, take a closer look at what Talkroute offers.
It’s a simple, flexible phone system built for real business communication, without the confusing add-ons or limits that hold other systems back.
Talkroute Features That You Will Enjoy
Talkroute makes business communication easier. Let’s look at the essential features that you can enjoy!
- Flexible user access without limits: Unlike MightyCall, Grasshopper, or other business phone systems available today, Talkroute doesn’t charge you for each new user.
- Full call logs for keeping track: All your call history is stored in one place. You can see who called, when, and how the call was handled.
- No extra fees for core features: Unlike MightyCall, Grasshopper, or other business phone systems, Talkroute includes powerful features like custom menus, extensions, and call routing without extra fees or confusing add-ons.
- Unlimited extensions for departments and staff: Create unlimited extensions for your team. Use single-digit ones for departments or multi-digit ones for individuals to keep things organized.
- Voicemail-to-email notifications: Voicemails can go straight to your email with caller info, time, and audio attached. You can also turn on transcriptions to read messages instead of listening.
See Talkroute’s Affordable Pricing Plans
Talkroute offers flexible plans for growing businesses, starting at $19 per month. Pricing is not based on users, and there are no hidden fees or contracts.
All plans include unlimited calling, texting, video meetings, and 24/7 support. You can add extra users for just $5 each per month, and additional phone numbers cost $5 per month.
| Plan | Price | Best for | What’s Included |
|---|---|---|---|
| Basic | $19/month | Solo users or very small teams | 1 number, 1 mailbox, unlimited calling & texting, video meetings, call forwarding, desktop/mobile/web apps, 24/7 support |
| Plus | $39/month | Small teams | 2 numbers, 3 mailboxes, all Basic features, call menu, single-digit extensions, simultaneous ring, live call transfer, hours of operation |
| Pro | $59/month | Growing businesses | 3 numbers, 10 mailboxes, all Plus features, submenus, multi-digit extensions, call recording, scheduled call forwarding, reporting, Voice Studio, BAA |
| Enterprise | Larger teams (20+ users) | 10+ numbers, 20+ mailboxes, all Pro features, SLA, account management, bulk pricing |
Get Started With Talkroute Today
If you’re looking for a simple, flexible, and reliable business phone system, Talkroute is a smart choice.
Whether you’re a small business or a growing team, Talkroute gives you the tools to stay connected with your customers and team from anywhere.
Set up custom call menus, use voicemail with email alerts, and route calls based on your business hours.
Start your free trial today and see how Talkroute can help your company communicate better.
FAQs About MightyCall vs Grasshopper
What is the difference between MightyCall and Grasshopper?
The biggest difference in the MightyCall vs Grasshopper comparison comes down to features and value.
MightyCall includes advanced call management features like call recording, voicemail transcription, and call center features with unlimited extensions.
Grasshopper also offers useful services such as local and toll-free numbers, simultaneous call handling, and access to a ruby receptionist.
What’s better than Grasshopper?
If you want more than just the basics, Talkroute is a better pick than Grasshopper. It offers advanced features like custom greetings, detailed call routing, and call forwarding without needing extra cost upgrades.
While Grasshopper plans often look simple, they can become expensive when you need more than a basic virtual phone number or voicemail.
Talkroute gives small and medium-sized businesses more control and better value for their business phone system.
How much does MightyCall cost?
MightyCall offers three different plans, and pricing usually starts around $20 per user per month.
All plans include a business phone number, unlimited minutes, and common features like voicemail, call forwarding, and instant response tools.
However, if you compare MightyCall and Grasshopper side by side, you’ll find MightyCall may charge extra for advanced features or international numbers.
Is Grasshopper a good phone service?
Grasshopper is a decent virtual phone system for small businesses that only need basic features like voicemail and call forwarding. But when you start comparing Grasshopper vs other VoIP providers, it can feel limited.
Both Grasshopper and MightyCall lack some advanced call management features unless you upgrade, and Grasshopper’s service can become expensive depending on your business needs. If you’re looking for a better balance of features and price, Talkroute is a stronger option.
Stephanie
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 200k entrepreneurs to start, run, and grow their businesses.
