Dialpad vs OpenPhone: Which Platform Suits Your Business Needs?

Running a business today means staying connected with your team and customers no matter where you are. Still, many companies struggle with dropped calls, missed messages, and the hassle of using too many tools to handle simple conversations.

A reliable VoIP system can help solve these problems by bringing calls, texts, and meetings into one platform. But with so many options, how do you pick the right one for your needs?

In this article, we compare Dialpad and OpenPhone side by side. You’ll see what each offers, where they shine, and if there are better options for you out there.

What is Dialpad?

Source: dialpad.com

Dialpad is a platform for business calls, messages, and meetings. With the Dialpad app, teams can talk to customers with unlimited calling within the US and Canada. The AI tools that Dialpad offers add real-time insights and call summaries.

Calls, chats, and video conferencing are handled together through Dialpad Connect. The system supports over 70 countries and runs on a VoIP service for clear calls.

Dialpad integrates with software like Salesforce, Microsoft Teams, Zendesk, and Google Workspace. The app marketplace offers extra features to meet different business needs.

Dialpad plans are available to match various team sizes and budgets. Businesses can use it for sales, support, or day-to-day communication.

With Dialpad, companies can manage customer interactions and internal communication through one solution.

Recommended reading:

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What is OpenPhone?

Source: openphone.com

OpenPhone is an online business phone system for businesses that combines calls, texts, and contacts in one place. It lets teams use a shared space to see every customer conversation, helping everyone stay on the same page.

You can set up a new OpenPhone number or move your existing one quickly. The platform includes AI tools like call summaries, transcripts, and tags to save time and keep records clear.

Teams can manage shared numbers, chat in internal threads, and transfer calls with context for smooth customer support.

Managers can check team analytics and sort conversations to focus on important calls. Businesses can adjust each number with call menus, call flows, auto-replies, and schedules to fit their needs.

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

What is Talkroute?

Talkroute is a phone system for businesses that need to stay connected with customers from anywhere. It helps companies handle high call volume with tools that make calling, texting, and meetings easy.

Teams can make and receive calls, send text messages, and hold video conferencing sessions all in one app. Talkroute supports smooth call transfers so you can send calls to the right person without hassle.

The platform lets you record calls to keep track of conversations and maintain records. Businesses get useful features like business voicemail greetings, call menus, and voicemail that can be checked from anywhere.

Additional features include call stacking, caller ID control, and detailed reporting so you can stay organized.

Talkroute works well as a phone system for restaurants, call centers, and many other businesses that need reliable communication. With desktop, web, and mobile apps, it gives teams flexible ways to talk, text, and meet, helping everyone stay on the same page.

Sign up for your free trial and see how Talkroute keeps business communication simple.

OpenPhone vs Dialpad: Side-by-Side Features Check

OpenPhone and Dialpad both offer tools to help businesses talk with customers and stay organized, but they focus on different strengths.

Here’s a quick look at how their features compare so you can decide what fits your needs best.

Unified Communications

OpenPhone brings calls, texts, and contact details into one shared space, letting teams keep track of every customer interaction in a single view.

Dialpad works the same way with Dialpad Connect, which combines calls, messages, and video meetings in one app.

These two business phone systems give teams more ways to communicate without switching between tools. Both options aim to simplify communication channels so teams can stay aligned and reply quickly to customers.

Messaging and Text Features

OpenPhone stands out with strong SMS and MMS tools, shared inboxes for team collaboration, and text-to-email notifications that keep everyone updated. Conversations can be managed in one place with call logs, voicemails, and texts together.

Dialpad supports messaging as part of its unified platform but focuses more on voice and video communication, making its text features simpler and less central.

AI Tools and Insights

Dialpad’s AI is a major strength, providing real-time coaching, detecting key moments during calls, generating summaries with action items, and offering insights that help sales and support teams improve performance.

OpenPhone’s AI focuses on post-call tasks, creating summaries, time-stamped transcripts, suggested contacts, and automatic call tags. While helpful, OpenPhone does not have in-call coaching or real-time feedback like Dialpad.

Shared Numbers and Team Collaboration

OpenPhone is made for shared numbers. Many team members can see and manage calls, texts, and voicemails in one thread.

It helps with collaboration in the workplace by letting your team talk about things in internal threads without the customer seeing. This keeps everyone on the same page.

Dialpad also has shared lines. However, it focuses more on AI coaching, detailed performance reports, and tools that keep teams working well together and talking clearly.

App Integrations and Marketplace

Dialpad integrates with a wide range of popular business apps, including Salesforce, Zendesk, Microsoft Teams, Google Workspace, and many more, plus, it offers a robust app marketplace. This makes it easy for businesses to connect Dialpad to tools they already use.

OpenPhone has fewer direct integrations but includes an API so teams can build custom workflows or link to their tech stack in flexible ways.

Feel limited by Dialpad and OpenPhone’s features? See what Talkroute can do in your live demo.

Dialpad vs OpenPhone: Which Has Better Pricing Plans?

Dialpad and OpenPhone both give flexible options. They work well for small teams with simple needs. They also offer advanced tools that make them a good choice as a phone system for enterprises and large organizations.

Let’s look at a detailed comparison of what these VoIP systems offer.

Starter and Standard Plans

OpenPhone’s Starter Plan costs $19 per user each month. It includes a new local or toll-free phone number, calling and messaging in the US and Canada, voicemail transcripts, API access, and email ticket support.

Dialpad’s Standard Plan is $27 per user each month. This plan has unlimited calls, AI-powered meetings with real-time transcripts and summaries, and built-in messaging, which makes it a good fit for small teams ready to scale.

Business and Pro Plans

The Business Plan from OpenPhone costs $33 per user each month. It builds on Starter by adding AI call summaries and transcripts, group calling, call transfers, integrations with HubSpot and Salesforce, phone menus, analytics, auto-call recording, and live chat support.

Dialpad’s Pro Plan, priced at $35 per user per month, includes everything in Standard, along with CRM integrations, 24/7 support, and multi-office management.

Both are business plans meant to help growing teams with more tools and better support.

Scale and Enterprise Plans

OpenPhone’s Scale Plan is $47 per user each month. It includes everything in Business, plus AI call tags, upcoming conditional call routing, dedicated onboarding, and priority live chat and email support.

Dialpad’s Enterprise Plan uses custom pricing. Aside from having all the features of the Pro plan, you also get advanced features with this plan, like single sign-on, user access controls, and support for as many office locations as you need.

These top-level plans are built for organizations that need enterprise-grade features and support.

Get straightforward plans without paying extra for core features with Talkroute.

Looking at the Pros and Cons of Dialpad and OpenPhone

Picking the right phone system can make a big difference for your business. To help you choose, let’s look at what real users say about Dialpad and OpenPhone. This way, you can see what each does well and what problems you might face.

Dialpad Pros and Cons

Dialpad makes it easy to manage calls from your computer or phone. Many users like its simple setup and features like reading voicemails and AI call summaries.

They also like switching between devices without missing calls. These things make it a strong choice if you want something easy to use with helpful tools.

However, some users report call problems, like dropped calls or the app needing to restart. A few say recordings don’t always work, and some mention connection issues. Others think Dialpad costs more than expected or feel the customer support could improve.

OpenPhone Pros and Cons

OpenPhone shines when it comes to easy setup and friendly support. Many small business owners love how quick it is to get started and how easy it is to get a business number.

Features like texting, call recordings, and AI summaries help people keep track of conversations and stay organized. Users also like that they can separate work calls from personal calls on one device.

But OpenPhone also has some downsides. Some reviews talk about calls not connecting well or getting dropped. Others notice small delays during calls, which can make conversations awkward.

A few users feel key features, like putting calls on hold or more advanced integrations, are missing or only available on the most expensive plans.

What Puts Talkroute Ahead of Dialpad and OpenPhone

Talkroute stands out by giving businesses one platform for all their calls, texts, and meetings. Unlike Dialpad and OpenPhone, Talkroute puts every key communication feature into a single, easy-to-use system.

With Talkroute, you can talk to customers, send text messages, and host video meetings without needing separate tools or apps. This saves time, keeps your team on the same page, and helps you stay organized.

Talkroute’s customer support team is also ready to help you whenever you need it. Whether you want to set up extensions, customize call flows, or manage voicemail, you’ll have support from real people who know how to keep your phone system running smoothly.

Features Talkroute Offers You

Talkroute gives you a more comprehensive suite of features that many businesses need. Let’s look at the features you can enjoy when

Flexible Call Forwarding and Routing

Talkroute lets you forward calls anywhere, whether you’re at the office, home, or on the road. You can ring your devices in any order you choose or ring them all at once.

With call scheduling, you decide when your phones should ring based on business hours or personal preferences.

You can also set maximum hold times, create custom hold music or messages, and design complex call paths so every call goes to the right place.

Text Messaging from Your Business Number

Send and receive SMS and MMS messages using your business’s local, toll-free, or vanity numbers.

Manage conversations easily from desktop, web, or mobile apps, and get instant updates with text-to-email alerts sent straight to your inbox.

User permissions let you control who on your team can see, review, or reply to messages, helping you protect privacy and manage communication more effectively.

Advanced Call Menus and Extensions

Create a fully customized call menu with multiple levels, so callers reach the right person or department quickly.

Add submenus for different languages or locations, automated messages to share important info like hours of operation, and voicemail options to let callers leave messages directly.

Dial-by-name directories make it easy for callers to find and connect with specific team members.

Detailed Call Recording

Record every incoming and outgoing business call automatically so you always have a record of important conversations.

Call recordings can be used for staff training, resolving disputes, or keeping accurate records of client interactions.

With unlimited storage, you never have to worry about losing access to past calls, and user permissions control who can listen, manage, or delete recordings.

Easy Voicemail Management

Talkroute voicemail helps you stay on top of messages by giving you access to desktop, web, and mobile apps.

Create mailboxes for individual team members or entire departments, customize greetings, and set after-hours mailboxes so you never miss a message when your business is closed.

Voicemail-to-email notifications send messages directly to your inbox with caller info, audio files, and transcriptions, while user permissions keep control in your hands.

Talkroute’s Affordable Pricing Plans

Talkroute offers affordable plans that make it easy for growing teams to get started without contracts or hidden fees.

Each additional user can be added for $5 per month. Unlike many phone systems, Talkroute’s pricing is not billed per user, helping keep costs predictable as your team grows.

• Basic Plan ($19/month): Perfect for solo users or very small teams, this plan has unlimited calling, text messaging, video meetings, call forwarding, routing, and access to Talkroute’s apps for desktop, mobile, and web.
• Plus Plan ($39/month): Designed for small teams, it includes three users and adds helpful features like a call menu, single-digit extensions, simultaneous ring, live call transfer, and business hour settings.
• Pro Plan ($59/month): Suited for bigger or more advanced setups, it covers ten users and includes submenus for multi-level menus, multi-digit extensions, call recording, scheduled call forwarding, reporting, and Voice Studio access for custom greetings.
• Enterprise Plan (Custom pricing): Built for large teams of twenty or more users, this option offers all Pro features plus ten or more phone numbers, twenty or more mailboxes, an SLA, and account management support. Pricing is custom, so feel free to reach out to us for a quote.

Watch how Talkroute helps your team communicate better than Dialpad or OpenPhone.

FAQs About Dialpad vs OpenPhone

What is better than OpenPhone?

Dialpad can be better than OpenPhone if you need a business phone system with advanced features like real-time call transcription, AI-powered features, call summary, and CRM integrations for unified communications and team collaboration.

Talkroute is a better option for small businesses wanting easy setup, call forwarding, professional call menus, and affordable solutions with support for virtual numbers and international phone numbers.

What is the disadvantage of Dialpad?

A main disadvantage of Dialpad is its complexity for small businesses, with advanced features like Dialpad AI, agent assist, detailed call summary, and real-time analytics that can be hard to use without training.

Talkroute avoids this by offering a simple cloud phone system with business texting, voicemail-to-email, virtual numbers, and a help center for quick support.

What is the difference between JustCall and OpenPhone?

JustCall targets sales outreach and call centers with advanced analytics, CRM integrations, call recording, audit log, and team messaging.

OpenPhone focuses on easy group calling, business hours settings, Google Workspace support, and unified communications for small businesses.

Talkroute offers a better balance with call routing, professional phone menus, conference call features, and shared contacts, all with easy setup and priority support.

Is OpenPhone better than Google Voice?

OpenPhone is better than Google Voice for business texting, group calling, call recording, toll-free numbers, international calls, customer service tools like call forwarding, and video meetings with advanced features.

Talkroute is an even better choice for businesses wanting a complete business phone system with call menus, voicemail transcription, desk phone support, team messaging, and detailed call logs for better customer interactions.