JustCall has its strengths, but it’s not the perfect fit for everyone. Maybe you need smoother call routing, better texting tools, or stronger CRM connections. A lot of teams want something that’s easier to use, more flexible, and fits the way they work.
Whatever the case, there are plenty of solid virtual phone systems out there. In this article, we’ll share the top 7 JustCall alternatives that are worth trying this year.
What Is JustCall and Why Should You Switch?
JustCall is a business phone system that helps teams manage calls, texts, emails, and WhatsApp conversations from one place.
It offers an extensive range of communication tools built for both sales and support teams, including international numbers, call recording, and SMS workflows. Its contact center functionality makes it easy to manage high call volumes, set up smart routing, and track team performance.
If your business works across different countries, JustCall helps create a local presence by giving you numbers in over 70 countries. The platform also leverages advanced AI to boost productivity.
Features like real-time call support, AI-powered summaries, and automatic call scoring help teams respond better and faster. You can even use auto voicemail drop to save time and handle more calls in a day.
JustCall’s pricing plans are simple. Their cheapest plan starts at $29 per user/month, billed annually. If you want to be billed monthly, it’s $39 per user/month. Their higher-tier plans range from $69 to $109 per month (or $49 to $89 annually), while their business plan doesn’t have transparent pricing.
But even with these features and plans, some companies are making the switch. Let’s take a closer look at why.
The Platform Can Feel Buggy
Some users say JustCall looks polished but runs into technical issues more often than they expected. Features can stop working after updates, and fixing things sometimes takes longer than it should.
When teams depend on a platform to stay in touch with customers, these small problems can cause bigger delays. Over time, these issues can slow down daily operations and create frustration.
Support Can Be Slow at Times
Many people say the support team is friendly and helpful, but also mention slow response times. When something breaks or you need help quickly, waiting several hours or longer can become a real problem.
If your business relies on fast and smooth communication, slow support can affect team performance and customer satisfaction.
Onboarding Takes Effort
Getting started with JustCall is not always quick. Some teams say it takes several days to get approved or fully set up.
There may be extra steps or documents required, and at least two licenses are needed to begin. If your team needs to get up and running fast, this setup process can feel like a roadblock.
Mobile App Has Syncing Issues
The desktop version works well for most users, but the mobile app sometimes causes trouble. Notifications may be delayed, and call logs might not sync right away.
If your team works remotely or needs to respond while away from the desk, these issues can make it harder to stay on top of conversations.
Too Many Tools That Do Not Work Together Smoothly
JustCall offers many features, but they do not always work well together. Some users find it confusing to manage the Chrome extension, Salesforce plugin, and standalone dialer at the same time.
Admins may also need support just to make small changes. When tools feel disconnected, teams waste time trying to figure things out instead of helping customers.
Advanced Features Need Better Setup Help
JustCall includes advanced tools like AI workflows and custom call flows, but these features can be hard to set up.
Without step-by-step instructions or clear guidance, it can take a lot of time to get everything working. This can be tough for small teams or businesses that do not have dedicated tech support.
Call Quality Can Drop
Some users have reported poor call quality or connection issues. While this does not happen all the time, even one dropped call can affect a deal or upset a customer.
In a business phone system, clear and stable calls are a must. If the platform struggles with this, many teams start looking for other options.
7 JustCall Alternatives for Better Communications in 2025
Looking for a better way to manage calls and messages in 2025? Here are 7 JustCall alternatives that offer strong features and simple setups for smooth business communication.
1. Talkroute
Talkroute helps you run your business from anywhere. You can work from the office, from home, or while you’re out. The app lets you call, text, and meet with your team or customers using your computer, web browser, or phone.
You don’t need to buy any special devices or install a new phone system. You can also keep your personal number private.
More than 100,000 businesses in the U.S. and Canada already use Talkroute.
Key Features
- Business calling from anywhere – Make and receive calls using your desktop, browser, or smartphone, even during high call volume periods
- Text messaging with customers – Send and get SMS and MMS using your business number
- Video meetings with your team – Host meetings with up to 100 people and share your screen with a single click
- Voicemail you can access anytime – Read or listen to voicemails by email, app, or browser with no storage limits
- Easy system controls – Change call routes, custom greetings, and schedules in just a few clicks
- Pick your own number – Choose from local, toll-free, vanity, or true 800 numbers to fit your brand
- All-in-one business app – Call, text, and meet from one simple app for desktop, mobile, or web
2. RingCentral
Source: ringcentral.com
RingCentral is a business phone system that combines calling, texting, video meetings, and team messaging in one app.
It works on desktop and mobile devices, so teams can stay connected from anywhere. The platform also offers international calling plans to support global teams.
Key Features
- Business phone system – Call and receive calls using desktop, mobile, or browser-based apps
- AI receptionist – Handle incoming calls with automated routing based on the caller’s needs
- Conversation intelligence – Use AI tools to gain insights from calls and messages
- Video and messaging tools – Host meetings, chat with teams, and manage customer conversations in one place
- Open platform integrations – Connect to over 300 business apps or build custom workflows with APIs
Recommended reading
RingCentral vs Grasshopper: Which One Is Good For You?
3. Nextiva
Source: nextiva.com
Nextiva offers a cloud-based platform that brings together all customer interactions into one system. It supports communication through channels like voice, chat, messaging apps, SMS, email, video, and social media.
The platform uses AI capabilities and automation to help businesses improve customer engagement, reduce costs, and simplify operations.
Key Features
- Unified customer channels – Connect with customers through voice, chat, messaging apps, email, SMS, social media, and video
- Customer journey orchestration – Manage and automate customer touchpoints with real-time insights across teams
- AI-powered automation – Use built-in tools to automate tasks, reduce response times, and improve service quality
- Workforce engagement management – Help customer-facing teams stay connected, reduce fatigue, and improve performance
- Open platform architecture – Integrate with other systems using REST APIs and scale across cloud or hybrid environments
Recommended reading
Nextiva vs RingCentral: Which Tool to Choose
4. OpenPhone
Source: openphone.com
OpenPhone is a cloud-based phone system that brings calls, texts, and contacts into a shared space. It helps teams stay connected and manage customer conversations from one place.
With features like AI call summaries, message threads, and automatic transcripts, OpenPhone supports faster replies and clearer team collaboration.
Key Features
- Shared communication history – View calls, messages, recordings, and voicemails in a single conversation thread
- AI-powered assistant – Use an always-on agent to answer calls, summarize conversations, and log important details
- Team collaboration tools – Share numbers, use internal threads, and manage warm transfers across your team
- Built-in lightweight CRM – Track contact details, notes, and custom properties for customer context
- Workflow automation and integrations – Connect with other tools, schedule messages, and use auto-replies or call recording
Recommended reading
RingCentral vs OpenPhone: Which One Offers More Value?
5. Dialpad
Source: dialpad.com
Dialpad offers a cloud-based platform that combines calling, messaging, meetings, and contact center tools in one system. It is designed to support teams in sales, customer service, and internal communication.
The platform includes built-in AI that provides real-time call summaries, suggested actions, and coaching insights.
Key Features
- Unified communication tools – Manage calls, messages, and meetings from one platform
- AI-powered call summaries – Get instant recaps and suggested next steps from conversations
- Contact center support – Use AI agents and assistants to handle inquiries and support tasks
- Sales call coaching – Access real-time AI feedback and automation tools during outbound calls
- Enterprise integrations – Connect with popular tools including Salesforce, Zendesk, and Microsoft Teams
Recommended readings
Dialpad vs OpenPhone: Which Platform Suits Your Business Needs?
6. Vonage
Source: vonage.com
Vonage offers a suite of tools that support voice, messaging, video, and contact center communication. The platform helps businesses connect with customers across different channels while maintaining uptime and scalability.
With communication APIs, unified communications, and customer support tools, Vonage aims to support both developers and customer-facing teams.
Key Features
- Communications APIs – Build custom messaging, voice, and video experiences using flexible APIs
- Unified communications platform – Bring global voice, messaging, and video tools together for team collaboration
- Contact center tools – Support agents with communication features and customer insights to improve service
- Network APIs – Access telecom capabilities to add speed, security, and flexibility to your applications
- High availability – Operate with 99.999 percent uptime for consistent business communications
7. GoTo Connect
Source: goto.com
GoTo Connect is a cloud-based system designed to simplify communication across voice, messaging, and video. It combines business phone tools with AI-powered features like an always-on receptionist and omnichannel contact center support.
Built for flexibility, it offers over 100 features, supports remote teams, and includes options for IT management and remote access.
Key Features
- Smart business phone system – Manage calls, messages, and other communication tools from one platform
- AI receptionist – Answer incoming calls 24/7 with automated support that captures caller details
- Omnichannel contact center – Connect with customers across voice, chat, and more from a single interface
- Remote IT support tools – Provide secure access, device monitoring, and remote assistance for users
- Secure video conferencing – Host secure and reliable team meetings across locations and devices
Talkroute: the Better VoIP for Businesses
Talkroute gives you all the tools to run your business phone system without high costs or extra clutter. It offers features that help you stay organized and enhance productivity.
You can talk, text, and meet with your team and customers in one place. It includes features like unlimited calling, caller ID, team messaging, video conferencing, and more.
Competitive Pricing Plans with Accessible Chat Support
Talkroute starts at just $19 per month, and you are not charged per user. You can add phone numbers for only $5 each, and everything is billed month to month.
No additional taxes, no setup fees, and no long-term contracts. You get everything upfront, with no surprises.
You can also reach our support team directly through live chat. We’re fast, friendly, and ready to help with anything. Whether you need help setting up or fixing something, we’re here for you.
Unlimited Calling And Team Messaging
Make and receive as many calls as you want from your phone, desktop, or browser. You also get built-in team messaging so you can chat with your staff without switching tools. Everything works together in the same app, which keeps communication simple.
Caller ID And Multiple Phone Numbers
Use one business number or many. You can assign different phone numbers to different departments or locations. Caller ID lets you choose which number to show when calling, so your customers always know it’s you.
Smart Call Management Tools
You decide how and when your calls come in. Route calls to the right person, set business hours, play custom greetings, or send calls to voicemail. You can even set up menus and extensions to make your system feel professional without hiring IT.
Robust Features In One App
Talkroute comes with video meetings, call forwarding, voicemail, call recording, screen sharing, and more. You don’t have to buy extra add-ons or install different software. It all works in one place, so your team can do more with less effort.
Make Data-Driven Decisions
Track how your calls are handled. See when calls come in, how long they last, and how your team is doing. Use these reports to find patterns, spot missed opportunities, and improve customer experience based on real data.
Built-In Power Dialer
Need to call a list of leads or follow up with a group of clients? The power dialer helps you move through calls quickly, without dialing each number by hand. It’s great for sales teams or anyone who needs to save time on outbound calls.
User-Friendly Interface
Talkroute is easy to use, even if you’re not tech-savvy. The setup is simple, and the dashboard makes it easy to manage calls, messages, and meetings without getting lost.
Whether you’re working on a desktop or a smartphone, everything feels smooth and familiar.
FAQs About JustCall Alternatives
What are the cons of JustCall?
JustCall has some helpful features, but users often say its call quality drops during peak hours. Some feel the analytics features and call reporting aren’t as strong as other contact center software designed for sales teams and support teams.
While it offers a comprehensive suite of tools, it may not match the advanced call analytics and AI tools found in some JustCall alternatives built for deeper customer engagement and smarter business communication.
What is the difference between JustCall and Orum?
JustCall is a cloud-based communication platform with call center software tools like call recording, live call monitoring, and messaging services that support inbound and outbound calls.
Orum, on the other hand, focuses more on helping sales teams make outbound call campaigns using AI to connect faster and skip voicemails.
If your team needs call center functionality and customer interactions across multiple communication channels, JustCall may offer a more robust platform, while Orum leans toward speed and more leads.
What is the difference between Aircall and JustCall?
Aircall is known for its user-friendly interface and detailed call reports, often favored by medium-sized businesses needing strong CRM systems and contact center features.
JustCall also offers automatic call distribution, call scoring, and video meetings, but some users say its tools feel less polished.
Both are good options for efficient communication, but Aircall may have stronger call analytics and advanced features for teams looking to enhance customer interactions and boost operational efficiency.
Who owns JustCall?
JustCall is owned by SaaS Labs, a company that builds tools for business communication and customer satisfaction.
They focus on creating software that helps support teams and sales managers manage live calls, improve agent performance, and track customer data using real-time dashboards and advanced tools.
Stephanie
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 200k entrepreneurs to start, run, and grow their businesses.
