Best Call Forwarding Service for Business: Top Choices Reviewed

Imagine this—you’re running your business, juggling a hundred things at once, and then you miss an important call. Frustrating, right?

That’s where business phone systems with call forwarding services come in. They make sure you never miss a call, whether you’re out of the office, on another line, or just need someone else to pick it up.

But here’s the thing—there are a ton of options out there. Some come with fancy extras like voicemail transcription, call routing, and virtual numbers, while others just send calls from one phone to another. So, how do you know which one’s right for your business?

Don’t worry, we’ve got you. Let’s go over the best call forwarding services, what they offer, and what people say about them. Let’s jump in!

How Does Call Forwarding Work?

Call forwarding lets businesses send incoming calls to another number, device, or voicemail. This helps make sure no call is missed, making customer service better.

When someone calls, the system automatically sends the call to a chosen number. Businesses can decide when and where calls go based on work hours, staff availability, or caller details.

There are different ways to forward calls, including:

• Manual forwarding – A business manually redirects calls to another number when needed.
• Automatic forwarding – Calls are forwarded based on pre-set rules without manual intervention.
• Scheduled forwarding – Calls are sent to different numbers based on the time of day or week.

Your business calls, always answered. Join a live demo to see Talkroute’s advanced call forwarding in action. Schedule your demo.

5 Best Call Forwarding Services for Business

Now, we’ll be going over your best choices for a business phone system with a reliable call-forwarding feature. We’ve also added what people say about them based on their individual reviews from the popular software review platform, G2.

1. Talkroute

Talkroute is a virtual phone system that lets businesses of all sizes talk, text, and meet with customers using a single, easy-to-use platform. With Talkroute, you can handle business calls from anywhere—whether you’re in the office, at home, or on the go.

It works on desktop, mobile, and web apps, giving you full control over your business communications without the need for expensive hardware.

Key features

• Take business calls anywhere – Forward calls to your mobile, office, or any location.
• Forward calls to any phone – Route calls to mobile phones, landlines, IP phones, softphones, or satellite phones.
• Route calls to desktop users – Send calls to MacOS, Windows, or Linux users with the Talkroute desktop app.
• Ring your phones and PCs – Choose to ring multiple devices at once or in a set order.
• Scheduled call forwarding – Set specific times and dates for when your phones and PCs should receive calls.
• Customizable call paths – Create unique call routing flows for business numbers, menu options, and extensions.

Let’s look at what makes Talkroute well-loved by our customers:

• Desktop application – Manage calls, texts, and meetings from MacOS, Windows, and Linux.
• Ease of use – Simple interface makes it easy to navigate and manage settings.
• Easy integration – Works with existing business tools to improve communication.
• Easy setup – No hardware required; get started quickly with a virtual phone system.
• Multiple integrations – Connect with other platforms to streamline business operations.

Forward calls to any device, anytime. Watch our demo to see how Talkroute makes it easy. See how it works.

2. Plivo

Source: plivo.com

Plivo is a cloud-based platform that helps businesses handle phone calls and text messages. It works like a virtual phone system, letting companies connect with customers easily.

With Plivo, businesses can make and receive calls, send messages, and set up automated responses without needing expensive hardware.

Key features

• Voice API – Control call routing, set up forwarding, and customize greetings for customer service or sales.
• Call forwarding – Forward calls based on time, location, or caller needs to connect customers quickly.
• Real-time analytics – Track call durations, missed calls, and other details to improve service.
• SMS messaging – Send automated texts, reminders, and marketing messages with ease.
• Reliable & scalable – Works for businesses of all sizes, handling any call volume smoothly.

Most people seem to love a few things about Plivo, such as:

• Easy to use – Simple setup helps businesses manage calls and messages without technical issues.
• High-quality API – Flexible API supports call and message automation.
• Responsive customer support – Many users find support helpful, though experiences vary.
• Affordable pricing – Competitive pricing makes it a budget-friendly option.
• Rich features – Includes call forwarding, analytics, and messaging tools.

However, not everything is all good. Some customers have experienced the following issues with Plivo.

• Messaging issues – Some users face SMS delivery problems.
• Inconsistent customer support – Support response times can vary.
• Development challenges – API setup may be tricky for non-technical users.
• Slow service at times – Occasional delays in call connections or messages.
• API integration complexity – May require extra development work.

3. Dialpad

Source: dialpad.com

Dialpad is a cloud-based phone system designed for businesses. It helps teams manage calls, stay connected, and work from anywhere.

With AI-powered features and a simple setup, Dialpad makes business communication easy and efficient.

Key features

• Fast setup – Get started quickly with an easy-to-use interface.
• Call forwarding – Automatically forward incoming calls to up to five phone numbers.
• AI-powered tools – Use AI to transcribe calls and provide real-time insights.
• CRM integration – Connect Dialpad with CRM software and other business tools.
• Work from anywhere – Make and receive calls from desktop, mobile, or web apps.

Now, we’ve listed here what people appreciate about Dialpad.

• Easy to use – Simple setup and user-friendly interface make it easy to start.
• Helpful features – AI tools provide call insights and improve communication.
• Voice transcription – Automatically transcribes calls for better record-keeping.
• Clear communication – Ensures smooth conversations with minimal lag.
• Call management – Offers call forwarding, routing, and integrations for better workflow.

People who have tried Dialpad also have a few things to note about using it, which are:

• Call issues – Some users experience poor call quality or dropped connections.
• Recording issues – Call recordings may have glitches or missing parts.
• Call disconnections – Occasional dropped calls can disrupt conversations.
• Connection issues – Some users report problems with network reliability.
• Missed calls – Delays or technical issues may cause missed calls.

4. Grasshopper

Source: grasshopper.com

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It provides call-forwarding and business phone features without the need for extra hardware.

With Grasshopper, businesses can stay connected and manage calls from anywhere.

Key features

• Call forwarding – Forward calls to specific phone numbers based on your schedule.
• Custom call schedules – Set call rules to fit business hours and availability.
• Virtual phone numbers – Get a professional business number separate from personal calls.
• Voicemail transcription – Convert voicemails into text for quick review.
• Mobile and desktop access – Answer and manage calls from any device.

Let’s look at what customers say about Grasshopper’s services.

• Good calling features – Offers call forwarding, voicemail transcription, and virtual numbers.
• Cost-efficient – More affordable than traditional phone systems.
• Easy to use – Simple setup with no technical knowledge required.
• Reliable connection – Calls connect smoothly without major delays.
• User-friendly navigation – The app and dashboard are easy to manage.

Customers also seem to find issues with Grasshopper, such as:

• Phone number issues – Some users report problems with transferring or setting up numbers.
• Account management – Managing settings and billing can be confusing.
• Call issues – Occasional dropped calls or quality concerns.
• Customer service – Support response times can be slow.
• High cost – May be expensive for businesses needing multiple lines or extra features.

5. Vonage

Source: vonage.com

Vonage is a cloud-based phone system that helps businesses manage calls, messages, and video meetings. It offers a variety of features to improve communication and works across desktop and mobile devices.

Key features

• VoIP calling – Make and receive calls over the internet with clear audio quality.
• Call forwarding – Route calls to different numbers based on your needs.
• Video conferencing – Host virtual meetings with HD video and screen sharing.
• CRM integration – Connect Vonage with business tools like Salesforce and HubSpot.
• Mobile and desktop apps – Manage calls and messages from any device.

Reviews of Vonage seem to show the following pros of using the product:

• Easy to use – Simple setup and user-friendly interface.
• Smooth communication – Reliable call quality and messaging features.
• Strong calling features – Includes call forwarding, voicemail, and conferencing.
• VoIP services – Internet-based calling for better flexibility.
• Business integrations – Connects with CRM and productivity tools.

However, there are also some cons of using Vonage, such as:

• Call connectivity issues – Some users report network problems.
• Call drops – Occasional dropped calls may disrupt conversations.
• General call issues – Audio quality can be inconsistent at times.
• Customer service – Support response times can be slow.

Why Do Businesses Need Call Forwarding?

A good call-forwarding service keeps businesses connected with customers, even when employees are working remotely or traveling. Here are some reasons why:

Better Customer Service: Never Miss an Important Call

Customers expect quick answers when they call a business. If no one picks up, they might get frustrated and go somewhere else. A good call forwarding service helps businesses stay available at all times.

Even if the main office is closed, calls can go to another number, a mobile phone, or even voicemail with a quick response option.

This makes sure that customers always feel heard and valued. Whether they need help, want to place an order, or have a question, someone will be there to take their call.

Increased Flexibility: Answer Calls From Anywhere

A business doesn’t always run from one location. Employees travel, work from home, or handle customer calls while on the go. With call forwarding, they don’t have to sit by their desk phone all day. Calls can be sent to their mobile phone, another office, or a team member who is available.

This makes work easier and keeps things running smoothly. No matter where the team is, they can always stay connected to customers.

Cost Savings: Fewer Phone Lines, Lower Bills

Setting up multiple phone lines can get expensive, especially for small businesses. Call forwarding helps businesses cut costs by using fewer lines while still staying connected. Instead of paying for extra landlines, calls can be forwarded to personal or office cell phones when needed.

This also reduces the need for extra office space. Teams working remotely don’t need a physical desk phone, as calls can reach them wherever they are.

Better Call Management: Direct Calls to the Right Person

Customers don’t want to be transferred multiple times before reaching the right person. A smart call forwarding setup sends them directly to the right department or team member.

For example:

• Calls for sales can go to the sales team.
• Customer support calls can be sent straight to the help desk.
• After-hours calls can be forwarded to a voicemail or another location.

This saves time for both customers and employees. No one has to wait or get frustrated with long hold times. Calls are answered quickly, and customers get the help they need without delays.

Recommended reading:

Get a Toll Free Number for Business with Talkroute: A Quick Guide

11 Reasons You Need a Separate Work Phone Number for Your Business

Get a Phone System That Works for Your Business with Talkroute

Running a business means staying connected with your customers and team. With Talkroute, you can make calls, send texts, and host meetings from anywhere—all without expensive equipment or complicated setups.

Whether you’re at your desk, on the go, or working from home, Talkroute keeps your communication simple and reliable.

Make And Receive Business Calls From Anywhere

With Talkroute, you can take business calls wherever you are. Use your desktop, web browser, or smartphone to stay connected without needing extra equipment. Just use the devices you already have.

You can also keep your personal number private by showing your business number from any device. Plus, you get unlimited minutes for toll-free and local dialing, so you never have to worry about running out of talk time.

Business Texting Made Simple

Most businesses still don’t use SMS, but customers prefer texting over calls. With Talkroute, you can send and receive text messages using your business number.

Whether you’re on your computer or phone, you can easily manage conversations in one place. You’ll also get text-to-email notifications, so you never miss an important message from a customer.

Host Video Meetings With Your Team And Customers

Talkroute’s video meetings make it easy to connect with your team and clients. You can host meetings with up to 100 people, share your screen, and even use a whiteboard to explain ideas.

There’s no need to download anything—guests can join with a simple link. Whether you need a quick check-in or a big team meeting, you can do it all from anywhere.

Access Voicemail Anywhere

You don’t have to be at your desk to check your voicemail. With Talkroute, you can listen to messages from your email, browser, or app. You can also set up custom greetings for different mailboxes and store as many messages as you need.

If you prefer reading your messages, voicemail transcription lets you see what callers say without having to listen.

Customize Every Part Of Your Phone System

Talkroute gives you full control over your phone system. You can change call routing, update greetings, and set schedules in just a few clicks.

Whether you need to forward calls to a different number or set up an after-hours message, you can do it in seconds. Everything is simple and easy to manage, so your business always runs smoothly.

Forward business calls with ease. Start a free trial and see how Talkroute works. Sign up now.

FAQs About Best Call Forwarding Service for Business

How do I forward calls from my business line?

To forward calls from your business line, you need to set up call forwarding in your phone system’s settings. Most business phone systems have a call forwarding option that lets you redirect calls to a different phone number, like a mobile phone or another office line. You can usually activate this feature through your provider’s app, online dashboard, or by dialing a specific code on your phone. Once it’s set up, all incoming calls will be sent to the forwarding number you choose, so you never have to worry about missed calls.

Is there a fee for call forwarding?

It depends on your phone service provider and the type of plan you have. Some providers include call forwarding at no extra cost, while others charge based on the number of forwarded calls or the duration of those calls. If you’re forwarding calls to a cell phone or multiple phones, check with your provider to see if there are any extra fees. Reviewing your call forwarding settings and call forwarding rules can help you avoid unexpected charges.

How do I divert my business phone to my mobile?

You can redirect incoming calls from your business phone to your mobile phone by adjusting your call forwarding settings. This usually involves entering a forwarding number in your phone system’s settings or using a short activation code. Many business phone systems also let you manage calls through an app, where you can receive calls based on time of day or caller type. Once call forwarding is on, your business calls will automatically go to your cell phone, helping you stay connected even when you’re away from your desk.

Is AT&T call forwarding free?

AT&T offers call forwarding, but it’s not always free. It depends on your plan. Some plans include the feature to forward phone calls at no extra cost, while others charge per minute for forwarded calls. If you’re forwarding calls to a mobile phone or multiple phones, you might see extra fees on your bill. It’s best to check your call forwarding settings or contact AT&T to confirm.

Unlike AT&T, Talkroute doesn’t charge extra for forwarded calls, and you get features like custom call forwarding settings, business phone numbers, and voicemail management. It’s a better choice for businesses that need to route calls to different departments without extra costs.