Business Communication Solution
Business communications made simple for small businesses and enterprise companies.
Keep your team on the same page with one platform for calling, instant messaging, and video conferencing. Work from anywhere with any device. Get advanced features that make it easy to connect with your customers and manage internal communications with switching tools.
Benefits of Business Communication Solution
Boost teamwork and customer relationships with a business communication tool that brings all your conversations together.
Unified Communications
An effective communication system for business, all in one platform for your team
Bring all your business calls, messages, and video meetings together in one place. All the key features and services you need to keep in touch with clients and deliver great service are in one place, perfect for small business owners to enterprise CEOs.
Make and receive calls with crystal-clear voice quality, send business text messages, and host video meetings without switching between different internet tools.
Boost your business’s productivity by making it easy to maintain contact with clients, manage sales calls, and provide support without delays.
Seamless Collaboration for Remote Teams
Keep your team connected from anywhere
Talkroute gives companies the ability to keep their team working together, no matter if they’re working on-site or from home.
Route calls to the right person or department, set custom schedules, and send business text messages from your Talkroute phone numbers, both toll-free and local.
With Talkroute’s reliable desktop, mobile, and web apps, everyone can join from the device they already use.
Scale your communication as your business grows, make the most of your resources, and pay only for the tools that keep your team connected and productive.
Custom Greetings for a Professional First Impression
Create warm, informative greetings that help callers connect and set the tone for collaboration
Greet callers with personalized welcome messages, guide them through an auto attendant, and set music-on-hold or voicemail greetings that reflect your brand, so they always get connected with the correct team member, department, or mailbox without delays.
Custom greetings also give you insights into how to improve the caller experience. Automated messages save time by reducing the need for your team to manage every incoming call.
Share current promotions while callers wait, create special away or vacation messages, or choose from a library of pre-loaded music files to keep hold time pleasant.
Access Collaboration Tools That Keep Teams Connected
Give your team everything they need to communicate, share files, and work together
With Talkroute meetings, you can communicate in more ways than ever, no matter the location.
Use team chat to share quick updates, screen sharing to present ideas or solve issues, and a whiteboard to visually collaborate.
File sharing makes it easy to send documents during meetings, improving efficiency for your daily operations.
Expect smoother teamwork, whether you are presenting to clients, working with remote staff, or reviewing projects together.
Take Control of Your Phone System
Customize menus, submenus, and directories to guide every call to the right place
Talkroute gives you full control over your virtual phone service, letting you customize call menus, submenus, and dial-by-name directories.
Create a multi-level auto attendant so callers can choose the right department or team member. Add submenus for different languages, locations, or after-hours options.
With dial-by-name directories, callers can quickly connect with the right person, even if multiple people share the same name.
Secure Agreements and Access Control Systems
Get the right agreements, compliance measures, and dedicated support
Protect customer data and meet the specific requirements of your industry with Talkroute’s access control systems that help you manage who can view, edit, or share sensitive information.
All Talkroute plans include HIPAA compliance for secure data handling. Pro and Enterprise plans add Business Associate Agreements (BAA), while Enterprise also includes a Service Level Agreement (SLA) and a dedicated account manager.
Grant permissions to your team members so they only access the voice mailboxes you want them to see.
For each mailbox, you can completely disable access, allow view-only access, or provide full access to review and manage messages.
Get started with Talkroute in minutes
1. Choose a Phone Number
Pick a new phone number or transfer an existing business number to Talkroute.
2. Download Our Apps
Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.
3. Configure Your Settings
Customize your greetings, menus, extensions, voicemail, hours of operation, & more.
4. Talk, Text, & Meet Anywhere
Call, message, & meet wherever you do business: home, office or on the road.
Talk, message, & meet in one easy to use app.
…tons of amazing features for your business
Phone Numbers
Local, toll free, 800 & vanity phone numbers.
Call Forwarding
Forward & route your business calls anywhere.
Text Messaging
Send & receive SMS & MMS business messages.
Meetings
Video conferencing with up to 100 participants.
Menus
Single & multi level Auto Attendant/IVR.
Extensions
Unlimited 3 or 4 digit direct dial extensions.
Voicemail
Get voice messages on our apps, online, & by email.
Apps
Available for MacOS, Windows, Linux, iOS, Android & browser.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
Call Stacking
No more busy signals when receiving multiple calls at once.
Custom Greetings
Customize welcome, menu, voicemail greetings & more.
Call Recording
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Caller ID
Show your business name & number on outgoing caller ID.
Reporting
Run detailed history reports & export your call data.
FAQs About Business Communication Solutions
Business communications solutions are software and tools that help teams connect, share information, and work together.
They focus on reliability, scalability, and automation to make it easier to manage calls, messages, and meetings in one place. Good solutions also support integration with other apps to streamline daily work.
Yes, Talkroute is built with strong security in mind to protect customer data and communications. The system is designed for reliability, and its cloud-based software keeps sensitive information stored safely while supporting scalability as your business grows.
Talkroute can connect to project management platforms through its Zapier integration.
This automation feature lets you send call data, text messages, and voicemail notifications to tools like Google Sheets, Slack, or Airtable, helping you streamline workflows and improve analytics without extra installation.
Yes, Talkroute offers customization so you can set up call routing, menus, and greetings to match your business needs. You can upgrade features, adjust storage, and integrate automation tools to fit your workflow without a complicated installation process.
The four types of business communication are verbal, nonverbal, written, and visual. Each type plays a crucial role in how teams share ideas, give updates, and collaborate, whether through face-to-face talks, software messages, or visual analytics reports.
The price of a business communication tool like Talkroute starts at $19 a month, with higher plans at $39 and $59 for more users and features.
Enterprise pricing is available for larger teams, giving you options to match your needs and budget so you get good value for your money.
The virtual phone system trusted by 1000’s of customers!
Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Robert M.
Full review on G2 Crowd
"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
Karen B.
Full review on G2 Crowd
"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Pierce F.
Full review on G2 Crowd
"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Neel P.
Full review on G2 Crowd