You discover an online business, with a great website. They have the product or service you want but you have a simple question you need to ask before you make your purchase. When, lo-and-behold, you discover there is no phone number to call. Just an arbitrary contact form that screams, “You will never get a response…” So what do you do? You move onto the next business in hope for a more accessible means of communication.
In today’s world of e-commerce and internet based services, the above is no longer the exception but is now the rule. While some of these alternative methods of contact are implemented by large companies, due to a high volume of calls, the majority are small businesses who do not possess the proper method of handling calls in realtime. Current technologies and advancements in web platforms have made it increasingly easy for small operations to present a much larger and sophisticated presence online but these businesses fall apart once they need to meet their customers through immediate communication.
This has unfortunately become an “acceptable” practice for small and home based businesses. Meanwhile, the larger companies are happy to facilitate these customers through their call centers and support departments. This is not to say that small businesses are not capable of providing this level of communication. The simple fact is that they lack the tools to properly provide this service.
Larger companies generally possess the resources and infrastructure to support a robust on-site phone system. While some of the systems go far further than necessary (no one likes talking to a machine…), they generally facilitate and convert phone sales effectively. However, just as small businesses are able to provide a very competitive web experience, recent advances in technology are now allowing the competition to be narrowed on the voice communication front. Long gone are the days of giving out your cell phone number or resorting to utilizing Google Voice.
Talkroute provides our users with the same great features that are found in enterprise level phone systems, without the requirement to purchase or install new equipment. Talkroute also utilizes any existing phone and does not force users to change service providers. By combining Talkroute’s call management solution to your existing phone service, you create a professional phone system that you can take anywhere.
The ability to add any device to your Talkroute system, such as a cellular phone, allows you to literally go anywhere and stay connected to your business. Small business operators and entrepreneurs are rarely in the office and require the freedom to be mobile. Now you can conduct business on the go without sacrificing a professional image.
If you are blessed with a business that allows for 100% of your sales to be made through a virtual platform, then receiving calls may not be a top priority. However, if you operate a business where customers wish to talk to a live person, Talkroute makes this possible without sacrificing freedom, expense, or reliability.
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.