Call Forwarding & Routing
Take your business calls anywhere: home, office & on the road.
What is Call Forwarding & Routing?
Call Forwarding: Provides the ability to redirect incoming calls from one phone number to another telephone number. Traditionally most call forwarding services will only allow you to redirect calls to one other phone number.
Talkroute’s business call forwarding offers a number of advanced routing features. Not only can you redirect calls from your Talkroute phone number to another number (mobile, landline, VoIP, etc) but you also get the ability to send calls to multiple phones.
Call Routing: Gives you the flexibility to route incoming calls directly to your PC’s with our desktop app by specifying which user(s) should receive calls.
Both call forwarding & routing provide the ability to ring phones & PC’s in a specific order or at the same time. You can even specify certain dates & times to ring your devices. This flexibility means you can answer your business calls wherever & whenever you want!
What you can do with Call Forwarding & Routing
…more amazing features for your business
Phone Numbers
Local, toll free, 800 & vanity phone numbers.
Call Forwarding
Forward & route your business calls anywhere.
Text Messaging
Send & receive SMS & MMS business messages.
Meetings
Video conferencing with up to 100 participants.
Call Menus
Single & multi level Auto Attendant/IVR.
Extensions
Unlimited 3 or 4 digit direct dial extensions.
Voicemail
Get voice messages on our apps, online, & by email.
Desktop & Mobile
Apps available for MacOS, Windows, Linux, iOS & Android.
Live Call Transfer
Transfer live calls to extensions, departments & voicemail.
Call Stacking
No more busy signals when receiving multiple calls at once.
Custom Greetings
Customize welcome, menu, voicemail greetings & more.
Call Recording
Record your incoming & outgoing calls.
Hours of Operation
Set dates & times for when your phones are available.
Users & Permissions
Create account users & grant special access permissions.
Caller ID
Show your business name & number on outgoing caller ID.
Reporting
Run detailed history reports & export your call data.
Get started with Talkroute in minutes
1. Choose a Phone Number
Pick a new phone number or transfer an existing business number to Talkroute.
2. Download Our Apps
Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.
3. Configure Your Settings
Customize your greetings, menus, extensions, voicemail, hours of operation, & more.
4. Manage Calls Anywhere
Route calls to wherever your business takes you: home, office or on the road.
Call Forwarding & Routing FAQ
There is no limit to how many forwarding phones & desktop users that you can add to your Talkroute account. You can choose to forward & route calls in a specific order or ring all of your phones & PC’s at the same time.
Yes. Our scheduled call forwarding & routing feature allows you to create custom schedules for each of your forwarding phones & PC’s.
Our call stacking feature allows you to receive multiple incoming calls at once, even when forwarding or routing to single device. This feature ensures your callers never receive a busy signal when calling your Talkroute phone numbers.
Call Stacking is a unique technology only found in Talkroute. Other competing services (e.g. Google Voice, Grasshopper) will forward a call to a device (cellular, home, or office) but once the allotted number of “rings” has been reached, the call is disconnected.
Talkroute allows users to have multiple callers on hold at any given time. These callers are forwarded & routed to your device(s) in the order the calls were received by your phone system. While your callers are on hold, they may listen to hold music or a custom message that you recorded or uploaded. If your callers are being forwarded or routed to multiple devices, the devices that are not currently in use will begin to receive the next caller in line.
You may further specify the maximum hold duration, time between connection attempts, and call destination if the hold duration is exceeded.
By default, Talkroute displays the number of the person that is dialing your Talkroute number on the incoming Caller ID. However, you can change the incoming Caller ID to always display your Talkroute Phone Number for all calls that come from Talkroute. This way you will know if the caller is dialing your phone directly or being connected by Talkroute. Our desktop app has the ability to display both the incoming phone number and the Talkroute number the caller dialed.
Yes, you can route calls to any phone that has a +1 country code (e.g. U.S. or Canada) and has active service. This includes but is not limited to; mobile phones, landline phones, IP phones, softphones, satellite phones, etc.
No. You can forward calls to any combination of phones and service providers. For example; you may wish to route calls to your AT&T iPhone and a Comcast landline at the same time. With Talkroute, combinations like this are no problem.
The virtual phone system trusted by 1000’s of customers!
Here is what a few of them have to say about Talkroute.
"An excellent virtual phone system for nonprofits"
- I honestly don’t know how we would go back to taking calls at our desks and hope we never have to!
Robert M.
Full review on G2 Crowd
"Probably the best small business phone system"
- This solution is quick and simple to use. We selected a number and had the entire account setup in less than an hour.
Karen B.
Full review on G2 Crowd
"This service has tons of great features"
- It's been a huge benefit being able to focus on the calls that we need to be taking.
Pierce F.
Full review on G2 Crowd
"Easy to setup & use! Call quality is excellent"
- We were able to get the perfect toll free number for our sales team up and running instantly.
Neel P.
Full review on G2 Crowd
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Questions? Give us a call 800.747.2140