Call Menu & Submenus

Give callers more choices with a multi-level auto attendant.

Call Menu for Business

Call MenuWhat is the Call Menu?

The call menu (also known as an auto-attendant, phone tree, or IVR) allows your callers to choose a department or team member that they wish to be connected to by selecting the desired menu option.

Give your callers even more options by adding submenus to your call menu. Now your phone system can have multiple levels of options for callers to choose from.

Streamline your phone system with our call menu and route your calls where they need to go!

What you can do with the Call Menu

Department & team menu options
Department & team menu options
Multi-level menu system
Multi-level menu system
Add automated messages
Add automated messages
Virtual voicemail options
Virtual voicemail options
Dial-by-name directories
Dial-by-name directories

  • Department & Team Options

    Give your callers more choices

    Menu options (also known as single-digit extensions) are a great way to send callers to specific departments such as sales, support, billing & more. Don’t have departments? No problem! You can also configure options to route calls directly to your team members.

    Department & team options can be configured to ring all of your phones & desktop users. You may set dates & times to route calls & choose whether to ring your phones at the same time or in a specific order.

    Get department & team options

    Department & Team Options

  • Submenus

    Multi-level menu system

    The call menu provides you with up to ten menu options. However there may be instances where you need more menu options & that’s where submenus can help.

    Submenus give you the ability to add multiple levels of menu options to your call menu. For example, if you wish to provide callers with separate menus for different languages or based on a certain location, submenus would be the perfect solution.

    Submenus can be added to the call menu, extensions, & even as an after hours destination.

    Get submenus

    Submenus

  • Automated Messages

    Give your callers access to important information

    Provide your callers with menu options that play automated messages. Now your callers can gain access to important information such as your business’s hours of operation without needing to speak to your team.

    Upload or record your custom messages right from your online account.

    Once the automated message finishes playing you may route callers back to the call menu, a submenu, phone number, user, or voice mailbox.

    Get message options

    Automated Messages

  • Voicemail Menu Options

    Send callers directly to voicemail

    Add menu options that route callers directly to specific voice mailboxes.

    Keep your team informed with push notifications & voicemail-to-email notifications.

    Separate voice messages by creating mailboxes for each of your menu options.

    Get voicemail options

    Voicemail Extensions

  • Dial-by-Name Directories

    Connect callers to your team

    Create dial-by-name directories that give your callers the ability to connect with the right team member.

    Do you have multiple team members with the same first or last name? No problem, you can add a submenu to your directory & give your callers the opportunity to choose the team member they wish to reach.

    You can even create list directories that provide callers with numerous options to choose from based on the 3 or 4 digit extension they enter.

    Get directories

    Dial-by-Name Directories

…more amazing features for your business

Phone NumbersPhone Numbers

Local, toll free, 800 & vanity phone numbers.

Call ForwardingCall Forwarding

Forward & route your business calls anywhere.

Text MessagingText Messaging

Send & receive SMS & MMS business messages.

Video MeetingsMeetings

Video conferencing with up to 100 participants.

Call MenusMenus

Single & multi level Auto Attendant/IVR.

ExtensionsExtensions

Unlimited 3 or 4 digit direct dial extensions.

VoicemailVoicemail

Get voice messages on our apps, online, & by email.

AppsApps

Available for MacOS, Windows, Linux, iOS, Android & browser.

Live Call TransferLive Call Transfer

Transfer live calls to extensions, departments & voicemail.

Call StackingCall Stacking

No more busy signals when receiving multiple calls at once.

Custom GreetingsCustom Greetings

Customize welcome, menu, voicemail greetings & more.

Call RecordingCall Recording

Record your incoming & outgoing calls.

Hours of OperationHours of Operation

Set dates & times for when your phones are available.

Users & PermissionsUsers & Permissions

Create account users & grant special access permissions.

Caller IDCaller ID

Show your business name & number on outgoing caller ID.

ReportingReporting

Run detailed history reports & export your call data.

Get started with Talkroute in minutes

Choose Phone Number

1. Choose a Phone Number

Pick a new phone number or transfer an existing business number to Talkroute.

Download Apps

2. Download Our Apps

Our desktop & mobile apps are available for MacOS, Windows, Linux, iOS, & Android.

Configure Settings

3. Configure Your Settings

Customize your greetings, menus, extensions, voicemail, hours of operation, & more.

Call Anywhere

4. Manage Calls Anywhere

Route calls to wherever your business takes you: home, office or on the road.

Call Menu FAQ

Yes. You may route as many of your Talkroute phone numbers to the call menu as needed. You may also choose to route some of your Talkroute phone number to the call menu and route other numbers directly to your phones or another destination.

The call menu gives you the ability to create 10 (0-9) menu options (also known as single digit extensions). However, you can add more menu options by adding submenus to your call menu.

A common example of this is to have multiple submenus that provide different 0-9 menu options based on the language that was selected by the caller.

You may add as many submenus & menu options as needed.

Yes. Menu options may be forwarded to a single phone or multiple phones. You can also choose to ring your phones in a specific order or at the same time.

Yes. Menu options may be routed to a single desktop user or multiple desktop users. You can also choose to ring your desktops in a specific order or at the same time.

Yes. You may upload or record custom messages to play when the caller enters a specific menu option.

Yes. Menu options can route callers directly to a specific voice mailbox.

You may add as many directories as needed to your Talkroute phone system.

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Starting at just $19 /mo

100% free to try. Unlimited calling. No contracts.

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Questions? Give us a call 800.747.2140