The Call Menu can help make sure your calls get to the right department such as sales or support. Whether you have a single phone or multiple phones, Talkroute will help you properly delegate your calls and increase efficiency.
The Call Menu may be used as a directory for your team members. By providing each Team Member with their own menu option, you can make sure calls are going directly to their phones.
Multiple levels of menu options may be added to the Call Menu in order to give your callers more choices. Whether you offer bilingual support or just need more layers of options, Submenus can help get your callers to the right person or department.
You may also add a menu option that will play a custom audio recording when selected by your callers. This is a great way to provide your callers with important information (e.g. “Store location and directions”) and help reduce the number of unwanted calls to your phones.
You can create a menu option that plays a list of available multi digit extension numbers. Your callers can dial the desired menu option and be connected to the right person on your team.
Need a menu option that routes your callers directly to voicemail? No problem! You may forward any menu option directly to voicemail.