DocuSign vs. RightSignature: Which is Best for eSignature?

We’ve already talked about how much we love DocuSign in this blog, but it’s really a toss-up for eSignature services because RightSignature is also a very simplified, efficient service for electronic signature. If you’re not too familiar with it, electronic signatures are turning the idea of signing on real paper into a thing of the past.

eSignature is absolutely secure, legally binding, cheaper, and far easier than being constantly tied down to paper signatures. We are devoting this post to compare the two best providers of these services and what they offer, so that you can make an informed decision as to which one is best for you.

Data Security & Compliance

Naturally, a primary concern when signing documents electronically is whether it is completely secure, so that both the sender and the signer can feel confident that no data will ever be breached or lost. Both of these providers use top technology to secure all data transmission, and here are some of the specifics:

DocuSign has multiple security certifications.

• ISO / IEC 27001
• SSAE (SOC1, SOC2)
• xDTM certified compliant
• PCI compliant

For more information on these certifications, you can visit their site at docusign.com for comprehensive details.

Any device can be used to complete electronic signatures; so, it has to be totally safe to use those devices with the service, as well. DocuSign provides cutting-edge endpoint security to make sure that no unauthorized access is allowed through the devices that you use. Industry standard, AES 256-bit encryption is also built into the service.

To top it off, all activity is monitored 24/7 by DocuSign, and alerts are set up to let you know if any suspicious activity is detected.

RightSignature also provides multi-level security measures. Their service uses Amazon Web Services (AWS) to secure all data storage, while also providing endpoint security through AWS. With 256-bit EV SSL encryption, data protection and redundancy is about the same as online banking.

Accessible with Just About Any Device

As you would expect, not only can you execute signatures electronically, but they can be signed using pretty much any device. If you are the originator of the document, you can manage your account, produce documents, edit them, and send them to one or more parties even from your phone.

DocuSign gives you the ability to send or sign documents from iOS or Android phone, tablet, or PC without any difficulty. They also let the signer take a photo of a signature or initials and place it wherever it’s needed on the document.

RightSignature of course also lets you send and sign documents from any phone, tablet, or PC. While both services are easy to use, their functionality and design for mobile differs in ways that give each one certain advantages.

DocuSign seems to be easier to navigate when using the mobile app, and smoother; however, RightSignature has a simpler functionality on the app, while DocuSign’s app is a bit muddied by a lot of features that you may not necessarily need to use.

Integrations

As many features as are available on these eSignature platforms, there are some apps and software which you already use that you need to work with electronic signature. That’s why both platforms provide you with integrations with a bunch of different apps, as you can see below:

DocuSign has more than 300 integrations built-in, including all the common ones, such as OnBase, Box, Microsoft, Salesforce, Google, Oracle, SAP, and Apple. Additionally, they also provide payment integrations, so that you can allow customers to sign documents and pay at the same time and avoid any delays in payment. Available payment integrations include Stripe, PayPal, and Authorize.net.

RightSignature gives you 13 common integrations, as well. Those are as follows:

Basecamp; Box; Capsule; Citrix Podio; Citrix ShareFile; Clio; Dropbox; Freshbooks; Google Contacts; Google Drive; Highrise; OneDrive; and Stripe.

The platform also uses Stripe for a payment integration, so that signers can make payments directly through the document they are signing.

Help & Support

If you ever run into any questions or issues when using the eSignature service, you’ll want to have helpful people to get them resolved quickly. Though there aren’t too many moving parts with this type of service, you can always contact the support department to handle any problems that arise. Here is what each service offers to support you.

DocuSign, firstly, has extensive FAQs and other support sections readily available on their site, where you can usually find the answer that you need, in addition to a community forum where users post questions and answers to help each other work through any issues.

They also have something called DocuSign University that you can utilize if you want to go through all aspects of the platform and learn how to use everything. You also have access to direct support by phone or live chat.

RightSignature also has support channels if any problem should arise; however, you definitely won’t find as many resources for help through their platform. They were bought out by Citrix a couple of years ago, and that means you will need to go outside of the rightsignature website to get answers.

That is a pretty common situation with companies today that isn’t really a big deal if they still have a direct support channel like a phone number, but there doesn’t appear to be one. You generally will need to fill out a quick webform on the Citrix site to ask any questions, with additional support through ShareFile.

In their defense, they have a solid system that hardly ever has any technical issues, and they always let users know immediately if there’s a chance of one occurring.

Plans & Pricing

Finally, we get down to the nitty-gritty. Here are the plans and pricing that you can choose from with both services.

DocuSign: 3 plans

• Personal – $10/user/month, or $120 annually
• Standard – $25/user/month, or $300 annually
• Business Pro – $40/user/month, or $480 annually

RightSignature: 3 plans

• Personal – $15/month, or $144 annually
• Business – $75/month, or $720 annually
• Additional Plans – $123/month (starting), or $1,188 annually (starting)

At first glance, RightSignature seems like a terrible deal, but it’s important to take into account the fact that they do not charge per user as DocuSign does. So, if you have ten users with RightSignature on their “Business” plan, then you will end up paying way less than the comparable plan with DocuSign with ten users.

Both of these platforms work beautifully for getting all of your documents signed electronically, which is why they are trusted by so many businesses. We’re showcasing them both here because either one is a great choice for eSignature, and as always, the best way to find out which platform works better for your business is to simply try them out.

DocuSign and RightSignature both have a free trial to let you check them out free of commitment. Honestly, if you haven’t done this yet, it’s at least worth a shot so that you can get rid of scanning, faxing, and overnighting documents for good. It will make your life much easier.