Phone Extensions

Yes. You may add extensions to any toll-free or local phone number on your Talkroute account. Please see our pricing for more details on which plans include this feature.

The call menu gives you the ability to create 10 (0-9) single-digit extensions (also known as menu options). However, you can add more single digit extensions by adding submenus to your call menu.

A common example of this is to have multiple submenus that provide different 0-9 single-digit extensions based on the language that was selected by the caller.

You may add as many submenus & single-digit extensions as needed.

Multi-digit extensions are unlimited and you may add as many as needed. 3-digit extensions have a range of 100-999 & 4-digit extensions have a range of 1000-9999

Yes. Extensions may be forwarded to a single phone or multiple phones. You can also choose to ring your phones in a specific order or at the same time.

Yes. Extensions may be routed to a single desktop user or multiple desktop users. You can also choose to ring your desktops in a specific order or at the same time.

Yes. You may upload or record custom messages to play when the caller dials a specific extension.

Yes. Extensions can route callers directly to a specific voice mailbox.

You may add as many directories as needed to your Talkroute phone system.

Phone number extensions are additional numbers linked to a main phone number in a business phone system. For example, if the main number is 1 (312) 555-1234, an extension might be 1 (312) 555-1234-101.

These phone extension numbers allow incoming calls to be routed directly to a specific desk phone, team, or even a virtual phone extension without needing a separate phone number for each employee.

Extensions are common in offices, call centers, and businesses using VoIP phone systems or traditional business phone services.

A mobile phone typically doesn’t have a built-in extension like desk phones in a business phone system. However, many businesses can use virtual phone numbers or VoIP phone systems to create extensions that forward calls to a mobile phone.

This setup is great for remote workers or team members who aren’t tied to a desk phone but still need their phone calls routed through the business system.

You can usually find your phone extension by checking the business phone system’s directory, asking your office administrator, or looking at the settings on your phone.

If you’re using a VoIP phone system or a virtual phone number, your extension might also show up in the app or online platform used for call forwarding or routing calls. It’s often a short number, like 101 or 202, added to the main phone number.

A phone extension is a short number added to a main phone number in a business phone system. It allows incoming calls to be routed directly to a specific person, department, or even a cell phone.

Phone extensions work by simplifying how calls are directed within a company, so there’s no need for separate numbers for everyone.

This feature is especially common in VoIP phone systems, where call forwarding and routing calls are handled easily. Businesses often use phone extensions to manage large call volumes efficiently.