Grasshopper Alternatives: Top Picks if You’re Ready for a Change

Thinking about moving on from Grasshopper? You’re not the only one. While Grasshopper can be a decent choice for small businesses with basic phone system needs, it doesn’t always meet the demands of growing teams or those who need more advanced features.

Whatever your reason, the good news is there are plenty of solid business phone system alternatives that can give you better value, improved features, and stronger support.

In this article, we’ll introduce to you our top picks for a grasshopper alternative. Read on to learn more!

What is Grasshopper and Why Consider an Alternative?

Grasshopper is a virtual phone service designed for businesses. It allows users to add a business phone number to their personal phone, creating a simple way to manage business calls without needing a separate device. With Grasshopper, businesses can choose from local, toll-free, or vanity numbers. Their top-tier plan offers up to four VoIP numbers.

Many small business owners like Grasshopper because it’s easy to set up and simple to use. It’s a decent choice for businesses that only need basic features like call forwarding, voicemail, and automated greetings. Entrepreneurs and solo business owners often find it suitable for handling their day-to-day communication.

So then, why would people want to switch away from Grasshopper? There are a few possible reasons based on their customer feedback:

Limited Features for Growing Teams

Grasshopper works well for small businesses with simple needs, but it may fall short for teams that require more advanced tools. Features like call recording, detailed analytics, and advanced call routing are either missing or limited.

Higher Costs for Fewer Features

Grasshopper’s pricing can feel high when compared to competitors that offer more features at a similar cost. Businesses looking for better value may find other services more appealing.

Customer Service Concerns

Some users have reported frustration with Grasshopper’s support. Common complaints include long wait times and difficulty reaching a helpful agent, which can be stressful when dealing with urgent issues.

Limited Account Management Tools

Grasshopper’s system lacks some helpful account management options. For example, businesses with multiple employees may find it harder to assign roles, track usage, or access detailed reports.

Potential Phone Number Issues

Some users have experienced problems with transferring existing phone numbers to Grasshopper. This can create delays or even result in losing a business number, which is a major concern for companies that rely heavily on phone communication.

Grasshopper doesn’t have what you need? See how Talkroute provides better call management and flexibility.

Our Top 10 Picks if You’re Moving on From Grasshopper

If Grasshopper isn’t cutting it for you, don’t worry — there are plenty of other options out there. Whether you’re tired of limited features and high costs or just want something that better fits your business, you’ve got choices.

Below are some solid alternatives that might work better for you.

1. Talkroute

Talkroute offers a flexible and user-friendly communication platform that makes it a great choice for businesses looking for a Grasshopper alternative.

It combines powerful features with easy-to-use apps that help businesses manage calls, texts, and meetings without the need for extra hardware.

With Talkroute, teams can stay connected whether they’re in the office or working remotely.

Key Features

• Call forwarding & routing – Forward calls to any phone with a +1 country code, including mobile phones, landlines, and desktop users.
• Custom call paths – Create customized call flows for each virtual phone number, menu option, or extension.
• Text messaging – Send and receive text messages from toll-free and local business numbers using desktop, web, and mobile apps.
• Text-to-email notifications – Receive email alerts with message details when a text is sent to your business number.
• Video meetings – Host video meetings with up to 100 participants, with features like chat, screen sharing, and file sharing.
• Meeting recording (coming soon) – Record meetings for training, reviews, or future reference.
• Desktop, web, and mobile apps – Manage calls, texts, and voicemails from MacOS, Windows, Linux, iOS, Android, and web browsers.
• Menus & extensions – Create custom multi-level menus, submenus, and extensions for departments or team members.
• Call recording – Automatically record incoming and outgoing calls with unlimited storage.
• Voicemail management – Access voicemails via apps, email, or the web with transcription and voicemail-to-email notifications.
• User permissions – Control access to messages, voicemails, and call recordings for your team members.

Grasshopper holding you back? Book a demo to see how Talkroute’s flexible features improve your customer experience.

2. Ooma Office

Source: ooma.com

Ooma is a simple and easy-to-use phone system designed for small businesses. It offers a plug-and-play setup, so there’s no need for complicated hardware or long-term contracts.

Business owners can manage calls from their computer or mobile device, making it a convenient choice for those who are often on the go.

Key Features:

• Virtual receptionist – This automated assistant greets callers and helps direct them to the right person or department.
• Call forwarding – If you’re away from your desk, you can forward calls to another device or number to stay reachable.
• Voicemail-to-email – Voicemails are sent to your email as audio files, so you can listen whenever it’s convenient.
• Call blocking – Ooma helps keep your phone lines clear by blocking spam and unwanted calls.
• Mobile app – You can answer, manage, and make business calls directly from your smartphone.

3. RingCentral

Source: ringcentral.com

RingCentral RingEX is a flexible VoIP phone system designed for businesses. It’s a cloud-based system, so you can use it on your desktop, mobile device, or desk phone.

This makes it a practical option for teams that work remotely or in hybrid setups, as it allows users to connect from desktops, mobile devices, and desk phones.

Key Features:

• Multi-device access – You can manage calls from your computer, phone, or desk phone, giving you more flexibility.
• Voicemail-to-text – Voicemails are automatically transcribed and sent to your email, making it easier to review messages.
• Reliable service – The system offers high uptime, which helps keep your business connected without frequent disruptions.
• Call handling options – You can set up call forwarding, screening, and transfers to manage incoming calls the way you prefer.
• Third-party integrations – RingEX connects with tools like Microsoft Teams and Slack, helping your team stay organized.

4. 8×8

Source: 8×8.com

8×8 is a VoIP phone system that’s well-suited for businesses with international communication needs. It includes unlimited calling to 14 countries, making it helpful for companies with clients or teams around the world.

8×8’s flexibility makes it a decent alternative for businesses seeking a phone system with added international support.

Key Features:

• Unlimited calling – Unlike Grasshopper, 8×8 offers unlimited calling to 14 countries, helping businesses manage international communication without extra fees.
• HD audio and video – 8×8 provides clear call and video quality, which is useful for remote teams and virtual meetings.
• Integrations – The system connects with tools like Microsoft Teams and Salesforce, which Grasshopper lacks.
• Analytics – 8×8 tracks call performance and provides insights to improve communication, adding more value for businesses that want detailed reporting.
• Team messaging – Communicate easily with your team through built-in messaging features, keeping conversations in one place.

5. Dialpad

Source: dialpad.com

Dialpad offers a different approach compared to Grasshopper, making it a decent option for businesses that want more than just basic call management.

Its combination of voice, video, and messaging creates a flexible communication platform, while its AI-powered features provide added convenience.

Key Features

• Unified communication – Dialpad combines calls, video meetings, and messaging in one platform, making communication easier.
• AI-powered call summaries – Dialpad automatically provides call transcripts and action items, which can improve follow-ups.
• Mobile and desktop apps – Dialpad lets you manage calls and messages from your computer or mobile device, giving you more flexibility.
• Integrations – Dialpad connects with popular tools like Google Workspace and Microsoft 365, helping teams stay organized.
• HD video conferencing – Dialpad’s clear video meetings make it easier to connect with remote teams or clients.

6. Vonage

Source: vonage.com

Vonage is a decent option for businesses looking for a flexible phone system that works across desktop and mobile devices. It is a cloud-based phone system that offers VoIP calling, messaging, and video conferencing.

It’s designed for businesses that want an easy way to manage communication across multiple devices.

Key Features:

• Call forwarding – You can route calls to different numbers, which helps you stay available wherever you are.
• Video conferencing – Vonage supports HD video meetings with screen sharing, making it useful for remote teams and client calls.
• VoIP calling – Vonage allows you to make and receive calls over the internet with clear audio quality.
• CRM integration – It connects with tools like Salesforce and HubSpot, helping you manage customer interactions more easily.
• Mobile and desktop apps – Vonage lets you handle calls and messages from any device, giving you flexibility on the go.

7. GoTo Connect

Source: goto.com

GoTo Connect is an all-in-one communication platform that combines cloud-based calling, video conferencing, and team messaging. It’s designed for both remote and in-office teams, offering features like custom call routing, auto-attendants, and call recording.

GoTo Connect’s flexibility and customization options make it a solid alternative for businesses that need a phone system with advanced call management features.

Key Features:

• Cloud-based calling – GoTo Connect allows you to make and receive calls from any device, giving you the flexibility to manage calls from wherever you are.
• Video conferencing – The system includes HD video meetings, making it easy for teams to collaborate.
• Auto-attendant – This feature helps direct callers to the right department or person without needing live assistance.
• Custom call flows – You can set up call routing that fits your business schedule and needs, helping you manage incoming calls efficiently.
• Call recording – GoTo Connect offers call recording to help with training, quality control, or record-keeping.

8. OpenPhone

Source: openphone.com

OpenPhone is a decent choice for small businesses looking for a simple phone system with useful features.

It’s designed to make managing calls and messages easier, especially for teams that need to stay connected with clients around the world.

Key Features:

• Custom numbers – OpenPhone gives you the option to choose local, vanity, or toll-free numbers to match your business needs.
• Shared inbox – Teams can manage calls and messages together in one inbox, improving collaboration.
• Global reach – OpenPhone allows you to connect with clients and teams worldwide, which is helpful for businesses with international contacts.
• Business texting – The platform offers SMS and MMS options, making it easy to communicate with customers quickly.
• User-friendly interface – OpenPhone’s simple design makes it easy for businesses to set up and manage their communication tools.

9. Aircall

Source: aircall.io

Aircall is a VoIP phone system built for businesses that rely heavily on calls and text messaging. It’s designed to handle large volumes of incoming calls with features like call queuing and call monitoring.

With both desktop and mobile apps, Aircall provides flexibility for teams that need to stay connected on the go.

Key Features:

• Call queuing – This feature helps manage multiple incoming calls so no customer gets overlooked.
• Texting support – Aircall allows you to send SMS messages to customers and clients, giving you another way to stay in touch.
• CRM integration – Aircall works with popular tools like HubSpot, Salesforce, and Zendesk, making it easier to track customer interactions.
• Desktop and mobile apps – You can manage calls and messages from any device, giving your team more flexibility.
• Call monitoring and analytics – Aircall provides insights and tracking tools to help improve customer communication.

10. Zoom Phone

Source: zoom.com

Zoom Phone is a suitable option for businesses that already use Zoom for video meetings and want a phone system that integrates with it. By combining voice calls with the familiar Zoom platform, it offers a simple way to manage communication in one place.

This makes it helpful for teams looking to keep things organized without switching between multiple tools.

Key Features:

• Seamless integration – Zoom Phone connects easily with Zoom video conferencing, giving users a unified platform for both calls and meetings.
• Call recording – This feature allows you to record calls for training, reviews, or future reference.
• Voicemail transcription – Voicemails are automatically turned into text, making it easier to review messages quickly.
• Mobile app – The app lets you make and receive calls from your smartphone, giving you flexibility while working away from your desk.
• Call management tools – Zoom Phone offers helpful features like call forwarding, call transfer, and auto-attendants to improve call handling.

Recommended reading:

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Better Features, No Commitment—Switch to Talkroute Today!

Talkroute offers a powerful yet simple communication solution for businesses of all sizes. Whether you’re a small team or a growing company, Talkroute helps you manage calls, texts, and meetings without complicated setups or expensive hardware.

Manage Calls From Anywhere

Talkroute’s apps let you make and receive business calls from your desktop, web browser, or smartphone. You can stay connected with your clients no matter where you are. There’s no need to buy new equipment — just use your existing devices.

Send And Receive Business Text Messages

With Talkroute’s SMS and MMS features, you can connect with customers directly using your business number. Text-to-email notifications make it easy to stay on top of messages even when you’re away from the app.

Host Video Meetings With Ease

Bring your team and customers together with Talkroute’s simple video conferencing platform. Host meetings with up to 100 participants, share your screen for collaboration and use the whiteboard tool for brainstorming. Guests can join without downloading extra software.

Easy-To-Manage Voicemail

Talkroute’s voicemail system keeps your messages organized and accessible. You can receive notifications by email, personalize greetings for different mailboxes, and even read your voicemail with transcription.

Customize Your Phone System In Seconds

Talkroute gives you full control over your phone system’s settings. You can quickly adjust call routing, change greetings, and manage schedules to fit your business needs.

Experience a better phone system than Grasshopper. Try Talkroute risk-free!

FAQs About Grasshopper Alternatives

What is comparable to Grasshopper?

Grasshopper is a decent phone system, but Talkroute offers more advanced features that can better support your business needs. If you’re looking for Grasshopper alternatives with strong call recording, auto attendant, and call routing features, Talkroute is a better choice with a complete virtual phone system.

Is Grasshopper a good VoIP?

Grasshopper is a good basic VoIP service that offers unlimited calling, voicemail transcription, and a mobile app. However, if you’re looking for a phone system that goes beyond the basics, Talkroute provides more key features designed to improve your communication setup. Talkroute includes video conferencing, toll-free numbers, and better options for international calling, making it a stronger option for growing businesses.

How to get a VoIP number for free?

You can get a business phone number through some providers at no cost, but free services often come with basic phone features. Platforms like Google Voice offer a free virtual phone service, but they may lack advanced options like call forwarding, call recording, and a dedicated cloud phone system. Investing in a solution like Talkroute gives you access to these valuable features, and they also offer a free trial. With Talkroute, you can even turn your existing phone number into a VoIP number to keep things simple.

Is RingCentral reliable?

RingCentral is a cloud phone system with useful features such as video conferencing, call recording, and voicemail transcription. It also includes auto attendant and advanced features that help businesses manage calls efficiently. While RingCentral offers a decent solution, Talkroute provides a more flexible and user-friendly experience that may be a better fit for businesses looking to improve their phone system.