Have you decided to move one of your AT&T numbers to Talkroute? Our porting team is happy to transfer your number to our service, and in fact, AT&T is one of the oldest and largest phone companies in the industry, so they are no stranger to phone number ports.
This article will cover how to port away your landline, wireless, or other number from AT&T. Follow these steps completely for a successful and seamless port into Talkroute.
As soon as you put in a request with us to port your existing phone number to Talkroute, one of our porting specialists will contact you by email within (1) business day and provide instructions for completing the port. Your porting specialist will walk you through the process, but if you want to prepare beforehand to save time, the following are all of the steps you will follow to port your number to our service.
1. Send in a complete copy of your phone bill.
Find your most recent phone bill, and email a copy of it to your porting agent. A phone bill is required to prove that you have authority to port the phone number, and the agent in charge of submitting your port has to verify your account information by reviewing the bill.
The key pieces of information that are required for the submission of your port request may be spread over different pages, so it is best to send the complete copy of your bill.
2. Complete & sign LOA.
Required for any phone number port, the LOA (Letter of Agency) is essential because it explicitly proves that the primary account holder, by signing, has authorized the transfer to a new carrier. Be sure to sign this document and fill it out completely.
The information on this document, including the company name, account holder’s name, and service address for the number you’re porting must match, exactly, what the current provider has on file for the number.
Talkroute uses software from Right Signature to facilitate the submitting of your LOA, allowing you to complete the form online with an electronic signature. Your porting agent will send this document to your email at the time that initiate your port request.
3. For wireless customers, provide your PIN.
All wireless carriers require either a PIN, or some kind of unique passcode, to release a number and allow it to be ported to another carrier. If you are porting a mobile (cell phone) number from AT&T Wireless, there is a PIN that you’ll have to give to your porting agent to submit with the port request. To find out what your PIN is, all you have to do is contact AT&T, and they will tell you what it is.
4. If it’s rejected, get a CSR.
The Talkroute agent who is handling your port will notify you by email if the port is rejected by your carrier, and they will advise you as to what action is required to resolve it and resubmit the port request.
It’s a good idea to get a CSR right away to verify all of the account information associated with the number you are porting. A CSR, or Customer Service Report, is a standard document that can usually be issued by a phone company to any U.S. customer. If your porting agent is asking for pertinent information that you are unfamiliar with, or don’t have any record of, you can ask your current provider for a CSR.
Also, if your port was rejected for incorrect or missing information, you can present your CSR to your porting agent so that they can resubmit your port request with the correct information. In fact, you might want to acquire the CSR before you even get started, to be sure that the port is not rejected for misinformation.
5. Watch your email for the completion date.
That’s it! Once the porting agent has all of your information, they will submit the request, and all you have to do is wait. On average, the process takes 7-10 days for “simple ports” (the majority of ports are simple ports), as long as you complete all of these steps promptly. Your Talkroute porting agent will notify you via email with a completion date when your port is approved, and if you need a status report in the meantime—just ask.
Here’s a post about what you can expect when you port a phone number: