Looking to transfer your existing phone number out of RingCentral? Then you’ve come to the right place because this is the complete guide for porting your RingCentral number to Talkroute. The porting process can be lengthy and frustrating in some cases; however, it usually goes pretty smoothly as long as you complete the necessary steps, and RingCentral is one of the services that makes it relatively painless to port-out your number. Here is how to port your RingCentral number to Talkroute.
1. Prepare yourself beforehand by gathering your information.
Before you get started, it’s good to put together all the information you have that is associated with your phone number. Start with your most recent phone bill, which you will need to send to your Talkroute porting agent for verification. (See #3 of this article)
Then, call RingCentral, and ask them if they will send you a Customer Service Report (CSR), or a similar document that contains all the information they have on file for the number you’re porting. While you’re at it, let them know that you are porting out this number, and find out if there are any special requirements for them to release your phone number.
2. Make contact with your porting agent.
As soon as you put in a port request with Talkroute, a porting specialist will contact you via email and take you through the process from start to finish. As the porting process can be tricky if there are special circumstances or if the port is rejected for any reason, having an agent to help when any problems arise is essential.
Many people who are porting their number to a new provider are under the impression that all they have to do is ask for the port, and it will be completed with no further action, or that the transfer will be instantaneous. This is usually not the case. Be sure to stay in close contact with your porting agent to make sure that they have everything they need to facilitate the successful transfer of your phone number.
3. Provide your phone bill to the new provider, if needed.
Talkroute requires a complete copy of the phone bill, showing the number, to verify authority to port. Make sure that it is the most recent copy and that it contains the number you wish to port.
You may obtain your latest RingCentral phone bill using the following instructions:
4. Complete and sign the Letter of Agency (LOA)
Required for any phone number port, the LOA is essential because it explicitly proves that the primary account holder, by signing, has authorized the transfer to a new carrier. Be sure to sign this document and fill it out completely.
The information on this document, including the company name, account holder, and service address for the number you’re porting must match, exactly, what the current provider has on file for the number.
Talkroute uses software provided by Right Signature to facilitate the submitting of your LOA, allowing you to complete the form online with an electronic signature. This document will be sent to your email at the time that you initiate your port request.
5. Wait for your port to complete.
That’s it! Once the porting agent has all of your information, they will submit the port request to RingCentral for approval, and then all you have to do is wait. On average, the transfer process takes 7-10 days for “simple ports” to complete (the majority of ports are simple ports), as long as you follow these steps carefully.
A few days before completion, you will be notified by email when your port is going to complete, and you can always ask for a status update at any time.
6. If your port is rejected, contact RingCentral.
Although your new provider can tell you the reason your port was rejected to give you an idea of what the problem was, you will need to contact RingCentral directly for details about the rejection. Ask them exactly why the port was rejected and what you will need to do to ensure a successful port.
Check out this extra post to see all of the reasons that a port can be rejected: