If you’re porting your phone number to a new service provider, and your current provider happens to be Time Warner, then you’re in luck because they usually process port-outs in a timely manner. They also make it easy to access your phone bill on demand, which your Talkroute porting agent will need for verification. Here is how to successfully port your Time Warner number to Talkroute.
1. Prepare yourself beforehand by gathering your information.
Before you get started, it’s good to put together all the information you have that is associated with your phone number. Start with your most recent phone bill, which you will need to send to your Talkroute porting agent for verification. (See #3 of this article)
Then, call Time Warner, and ask them if they will send you a Customer Service Report (CSR), or a similar document that contains all the information they have on file for the number you’re porting. While you’re at it, let them know that you are porting out this number, and find out if there are any special requirements for them to release your phone number.
2. Wait for your porting agent to make contact.
As soon as you put in a port request with Talkroute, a porting specialist will contact you via email and take you through the process from start to finish. As the porting process can be tricky if there are special circumstances or if the port is rejected for any reason, having an agent to help when any problems arise is essential.
Many people who are porting their number to a new provider are under the impression that all they have to do is ask for the port, and it will be completed with no further action, or that the transfer will be instantaneous. This is usually not the case. Be sure to stay in close contact with your porting agent to make sure that they have everything they need to facilitate the successful transfer of your phone number.
3. Provide your phone bill to the new provider, if needed.
Talkroute requires a complete copy of the bill that shows the number you’re porting, to verify authority to port.
You may obtain your latest Time Warner phone bill using the following instructions:
If your current service provider is Charter or Spectrum, these are also subsidiaries of Time Warner, so the above link should work for those, as well.
4. Complete and sign the Letter of Agency (LOA)
Required for any phone number port, the LOA (Letter of Authorization) is essential because it explicitly proves that the primary account holder, by signing, has authorized the transfer to a new carrier. Be sure to sign this document and fill it out completely.
The information on this document, including the company name, account holder, and service address for the number you’re porting must match, exactly, what the current provider has on file for the number.
Talkroute uses software provided by Right Signature to facilitate the submitting of your LOA, allowing you to complete the form online with an electronic signature. This document will be sent to your email at the time that you initiate your port request.
5. Wait for your port to complete.
That’s it! Once the porting agent has all of your information, they will submit the port request to Time Warner for approval, and then all you have to do is wait. On average, the transfer process takes 7-10 days for “simple ports” to complete (the majority of ports are simple ports), as long as you follow these steps carefully.
A few days before completion, you will be notified by email when your port is going to complete, and you can always ask for a status update at any time.
6. If your port is rejected, contact Time Warner.
The Talkroute porting agent will tell you what is the official reason why the current carrier rejected the port, but that doesn’t always make it clear what was wrong. The best way to find out why your port was rejected is to simply call your current service provider and inquire.
This is also a good time to consult the CSR, as mentioned earlier, and send it to your porting agent because it shows all the correct information they have on file for your number. So, if you don’t have one already (you probably don’t), talk to your provider and get the CSR.
Check out this extra post to see all of the reasons that a port can be rejected:
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.