Porting your phone number out of Verizon is fairly painless. When you’re ready to port your Verizon or Verizon Wireless number to Talkroute, they will oblige and release the number as long as you provide all the correct information.
In this article, we will outline the steps you will need to take to transfer your Verizon number to Talkroute, including all the documentation you will have to produce.
1. Gather pertinent information for the number you’re porting.
Before you even get started, it’s a good idea to put together all the information that you can, that is associated with your phone number. Start with your most recent phone bill, which you will need to submit to your Talkroute porting agent when you put in the port request.
Then, call Verizon and ask them for your CSR, or Customer Service Report (this is not required, but it’s very good to have for your own reference), which contains all the information they have on file for the number. While you have them on the phone, let them know that you are porting away your number and ask if there are any special requirements for them to release your number to a new provider.
2. Submit your complete phone bill to your new provider.
Once you start the process of porting your number to Talkroute, you will need to provide a complete copy of your most recent phone bill to prove authority to port.
As soon as you put in the port request, a porting specialist will contact you via email and take you through the process from start to finish. This person will also let you know exactly what documentation you will need to provide for porting. Key pieces of information are required to port, such as the account holder’s name, account number, and service address, for example.
These pieces of information may be spread over different pages, so be sure to provide the complete copy of your bill.
3. Complete & sign LOA.
Required for any phone number port, the LOA (Letter of Authorization) is essential because it explicitly proves that the primary account holder, by signing, has authorized the transfer to a new carrier.
Be sure to sign this document and fill it out completely. The information on this document, including the company name, account holder’s name, and service address for the number you’re porting must match, exactly, what the current provider has on file for the number.
Talkroute uses software powered by Right Signature to facilitate the submitting of your LOA, allowing you to complete the form online with an electronic signature. This document will be sent to your email at the time that you initiate your port request.
4. Provide your PIN for mobile numbers.
If you are porting a mobile number from Verizon Wireless, then you will be required to give your new provider a PIN that they will submit with the port request.
This PIN will not be listed on your bill; you will have to call Verizon and ask them for it, directly. Without this PIN, your port will be rejected.
5. If your port is rejected, call Verizon and ask them why.
The Talkroute porting agent will tell you what is the official reason why the current carrier rejected the port, but that doesn’t always make it clear what was wrong. The best way to find out why your port was rejected is to simply call Verizon and inquire.
This is also a good time to consult the CSR, as mentioned earlier, because it shows all the correct information they have on file for your number. So, if you don’t have one already (you probably don’t), talk to Verizon and get the CSR.
6. Watch your email for the completion date.
That’s it! Once the porting agent has all of your information, they will submit the request, and all you have to do is wait. On average, the process takes 7-10 days for “simple ports” (the majority of ports are simple ports), as long as you complete all of these steps promptly.
A few days before completion, you will be notified by email when your port is going to complete, and you can always ask for a status update at any time.
Here’s a post about what you can expect when you port a phone number: