Refund Policy
Last updated January 2, 2025
Talkroute Inc – Refund Policy for Standard Service
NON-CONTRACTUAL SERVICE
Talkroute is a pre-paid service offered on a monthly, semi-annual, or annual basis. Because our service is non-contractual and billed in advance, all purchases are nonrefundable, and unused service time is not eligible for credit, refund, or proration.
However, we understand that certain situations may warrant a closer review. The following policy outlines scenarios where a refund may be considered, and others where refund eligibility is explicitly excluded.
REFUND REQUESTS THAT MAY BE ELIGIBLE
Refund requests are considered on a case-by-case basis and must be submitted within 3 days of the relevant event (e.g., purchase, renewal, or reported issue). Examples of potentially eligible situations include:
(e.g., confusion about the service plan, add-ons, or plan upgrades).
(e.g., failure to cancel a service or add-on before the renewal date)
If a reported technical issue was not addressed in a timely manner by the Talkroute support team.
Please note: Refund eligibility is not guaranteed, and Talkroute reserves the right to assess each request in context, including usage history, communication records, and service impact.
REFUND REQUESTS THAT ARE NOT ELIGIBLE
Refunds, credits, or prorations will not be issued in the following cases:
Example: Add-ons or features that generate an internal cost upon activation
Example 1: Canceling mid-billing cycle does not entitle the customer to a partial refund
Example 2: Lack of service use during a billing period does not justify a refund
Example: Failures due to third-party providers, hardware, or user-side software
Example 1: Canceling during porting voids refund eligibility
Example 2: If porting fails due to the losing carrier or customer non-compliance, no refund is issued
Example: If Talkroute requests account verification before cancellation and the customer fails to respond, billing may continue and refunds will not be issued
Example: Signing up for a third-party promotion that requires an active Talkroute account does not entitle the user to a refund of the Talkroute portion
Example: Accounts terminated for violating our Terms of Service or Reasonable Use Policy are not eligible for refunds
REQUEST PROCESS & TIMING
To request a refund, please contact our support team by opening a ticket. All requests are reviewed within 5–7 business days. If a refund is approved, please allow an additional 3–5 business days for the amount to be credited to your original payment method.