Ring Central vs Dialpad: Which Fits Your Needs Best?

If you’re looking for a business phone system, RingCentral and Dialpad are probably on your radar. Both are popular options that help teams call, text, and meet online. But which one is the better choice for your business?

Let’s break down everything you need to know. We’ll compare their features, pricing, and what makes each platform unique. By the end, you’ll have a clearer idea of which one fits your needs best.

What is RingCentral?

RingCentral is a cloud-based communication platform for businesses. It brings together phone calls, video meetings, messaging, and team collaboration all in one place. You can use it on your computer, phone, or tablet, so you’re always connected, whether you’re in the office or working remotely.

This platform isn’t just for big companies—small businesses and startups use it too. It’s great for teams that work remotely, hybrid setups, or even those who are always on the move. It helps people collaborate better and respond faster, which makes work smoother and more efficient.

   

Source: ringcentral.com

What is Dialpad?

Dialpad is a cloud-based communication platform for businesses, just like RingCentral, but with a stronger focus on AI-powered tools.

It combines voice calls, video meetings, messaging, and contact center solutions all in one place. You can use it on your computer or phone, making it easy to stay connected from anywhere.

It’s designed for modern businesses of all sizes—whether you’re a small team, a growing company, or a large enterprise. One thing that makes Dialpad stand out is its built-in AI.

It helps transcribe calls in real time, provides insights during conversations, and even suggests responses. This makes it especially helpful for customer support and sales teams.

Source: dialpad.com

What is Talkroute?

Talkroute is a virtual phone system for businesses that lets you manage calls from anywhere. It’s designed to help small businesses and startups look more professional by giving them features like custom greetings, call forwarding, and business phone numbers—all without needing expensive phone hardware.

You can handle everything through your computer or smartphone.

It’s a good choice for businesses that don’t want a complicated setup. Talkroute works with your existing phones, so there’s no need to replace equipment. You can easily route calls to different team members, set business hours, and even get a toll-free or local number to give your business a polished look.

Talkroute is all about keeping things simple. Its innovative features focus on making call management easy for you and your business. If you’re running a small business and want a virtual phone system that’s affordable and easy to use, Talkroute is the best option.

Looking for a reliable business phone system? Let us show you how Talkroute can meet your needs. Book your demo.

Comparing Key Features – RingCentral vs Dialpad

When it comes to features, both RingCentral and Dialpad offer a lot. But how do they compare in the areas that matter most? Let’s take a closer look.

Voice Calling and VoIP Capabilities

Both RingCentral and Dialpad provide VoIP services, which means you can make and receive calls from your phone, computer, or tablet using the internet.

Here’s how they stack up:

• Call quality: Both offer high-quality calls, but RingCentral is known for being a bit more reliable for large teams.
• Mobile apps: Both have user-friendly mobile apps, making it easy to take business calls on the go.
• Call handling: RingCentral offers advanced call management features like call queues and call delegation, which may be more appealing for larger teams. Dialpad keeps it simple but focuses on AI-powered call transcription and insights.

Video Conferencing and Team Collaboration

If you need video meetings and team messaging, both platforms have you covered.

RingCentral:

• Meeting capacity: Supports up to 200 participants in video meetings.
• Collaboration tools: Includes tools like screen sharing and virtual backgrounds.
• Best for large teams: Great for larger teams and formal meetings.

Dialpad:

• Meeting capacity: Supports up to 100 participants.
• Simple interface: Offers a clean, simple interface for video calls.
• Best for small teams: Focuses on easy collaboration for smaller teams.

AI Features and Analytics

Here’s where Dialpad pulls ahead. Its AI-powered voice intelligence can transcribe calls in real time and provide insights on customer sentiment and keywords. This makes it a smart option if you want detailed call data.

RingCentral also offers call analytics and reporting tools, but they aren’t as focused on AI. However, they’re still helpful for tracking performance and call volume.

Integrations and Compatibility

Both RingCentral and Dialpad connect with popular apps, but RingCentral offers more integrations overall.

• RingCentral: Works with Microsoft Teams, Slack, Salesforce, and many more.
• Dialpad: Focuses on integrations with Google Workspace and Microsoft 365.

If you’re already using Google or Microsoft tools, Dialpad might be a smoother fit. But if you need a lot of integration options, RingCentral is the better choice.

Security and Reliability

When it comes to business communication, security and reliability are key factors. Both RingCentral and Dialpad prioritize keeping your data safe while offering stable service.

RingCentral provides enterprise-level security and multiple compliance certifications to protect user data. It’s an excellent option for industries that require strict data protection and reliable uptime guarantees.

Key security features:

• Data encryption – Protects calls, meetings, and messages from unauthorized access.
• Single sign-on (SSO) – Simplifies and secures user login.
• 99.999% uptime guarantee – Ensures high service availability and reliability.

Dialpad also focuses on strong security measures and flexible access through its cloud-based infrastructure. It complies with SOC 2 and GDPR standards, although HIPAA compliance is not included in standard plans.

Key security features:

• End-to-end encryption – Secures all communications and stored data.
• Fraud detection – Identifies suspicious activity in real time.
• Cloud-based infrastructure – Provides secure, anywhere access for teams.

 

Pricing Plans Comparison – RingCentral vs Dialpad

Pricing is a big factor when choosing a business communication platform. Let’s take a closer look at what each service offers and how they compare.

RingCentral Pricing

RingCentral offers three pricing plans with different features for businesses of all sizes. Each plan now includes AI Assistant features, such as real-time call transcription and meeting summaries.

Here’s a quick breakdown:

• Core ($20 per user/month, billed annually): Basic phone system with unlimited domestic calling, business SMS, HD video meetings (up to 100 participants), Google and Microsoft integrations, and real-time transcription with the AI Assistant.
• Advanced ($25 per user/month, billed annually): Includes everything in Core plus auto call recording, advanced call handling, multi-site management, CRM integrations (like Salesforce and HubSpot), and real-time AI-generated call notes.
• Ultra ($35 per user/month, billed annually): Offers all Advanced features plus customizable analytics, 12 months of reporting history, device analytics, unlimited storage, and AI Assistant capabilities for drafting and translating SMS and team chats.

Source: ringcentral.com

Dialpad Pricing

Dialpad offers three main pricing plans with a focus on AI-powered features and simple communication tools. All plans include unlimited calling and messaging, AI call transcriptions, and integrations with Google Workspace and Microsoft 365.

Here’s what each plan offers:

• Standard ($27 per user/month): Unlimited calling, SMS/MMS, real-time call transcriptions, and basic integrations.
• Pro ($35 per user/month): Adds 24/7 live support, CRM integrations (Salesforce, HubSpot), Microsoft Teams integration, and international business numbers.
• Enterprise (Custom pricing): Offers priority support, single sign-on (SSO) with Okta, and custom data retention policies.

Source: dialpad.com

Pros and Cons of RingCentral and Dialpad

No communication platform is perfect. Both RingCentral and Dialpad have their strong points and a few downsides. Here’s a breakdown to help you decide which one works best for your business.

RingCentral Pros and Cons

RingCentral gets a lot of love for being easy to use. Users say it’s simple to set up and great for handling calls, messages, and video meetings all in one place. It’s also known for being reliable, with stable service and few interruptions.

Many users appreciate the convenience it offers, and some even mention that customer support is helpful, especially for basic setup and quick questions.

But there are a few complaints too. Customer support gets mixed reviews—while some users are happy, others say it’s hit or miss when dealing with bigger issues. Missing features and limitations are also common frustrations for users with more advanced needs.

Dialpad Pros and Cons

Dialpad gets a lot of positive feedback for its ease of use and helpful features. Users like how simple it is to manage calls and stay connected with their team. The voice transcription feature is a favorite, making it easy to review call details without needing to take notes.

Call management tools also help keep communication organized and efficient, which many users appreciate.

However, not everything runs smoothly. Call issues and connection problems are frequently mentioned, with some users dealing with dropped calls and missed conversations. Recording issues can also be frustrating for those who rely on accurate call records.

Looking for a reliable business phone system? Let us show you how Talkroute can meet your needs. Book your demo.

Recommended reading:

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How to Turn Your Cell Phone Into a Business Phone

Why Talkroute is Better Than RingCentral and Dialpad

While RingCentral and Dialpad offer strong communication tools, Talkroute stands out by combining simplicity with powerful features. It’s perfect for businesses that want a reliable virtual phone system without the complexity of larger platforms.

Watch Talkroute’s business phone system in action. See how it works in just a few minutes. Check out the demo.

Talkroute Features – What Sets It Apart?

Talkroute combines the power of a business phone system with an easy-to-use interface and flexible options. Let’s look at the features:

Call Forwarding and Routing

Talkroute lets you forward calls to any device—mobile, landline, or desktop—ensuring your team stays connected.

• Forward calls anywhere – Home, office, or on the go.
• Custom routing paths – Route calls to the right person every time.
• Scheduled forwarding – Choose when and where calls ring based on your business hours.
• Multi-device support – Forward calls to mobile phones, desktops, softphones, or even satellite phones.

Business Text Messaging

With Talkroute, you can manage business text messages for toll-free or local numbers, all from one platform.

• Text messaging from your business number – Send and receive texts directly.
• Multi-platform support – Manage messages from desktop, web, and mobile apps.
• Text-to-email notifications – Get alerts in your inbox for every message.
• User permissions – Control who can access and manage text messages.

Video Meetings and Team Collaboration

Talkroute’s video conferencing lets you connect with your team or clients anywhere in the world.

Highlights:

• Host meetings – Host meetings with up to 100 participants.
• Screen sharing – Share your screen and collaborate using built-in tools like whiteboards and file sharing.
• Real-time chat – Use the chat feature for real-time communication during meetings.
• Meeting recording – Gives you the ability to record meetings.

Voicemail Management

Talkroute offers advanced voicemail features to help you stay organized and never miss important messages.

• Voicemail-to-email notifications – Get voice messages sent straight to your inbox.
• Voicemail transcription – Read your messages instead of listening to them.
• Custom greetings and unlimited storage – Personalize your voicemail and store all your messages securely.

Easy-to-Use Apps

Talkroute’s apps are available on MacOS, Windows, iOS, Android, and web browsers, making it easy to manage calls and messages from anywhere.

What the apps offer:

• Business calling on the go – Make and receive calls from your desktop or phone.
• Manage texts and voicemails – Stay on top of your communication in real time.
• Customizable call menus – Create multi-level menus to route calls efficiently.

Call Recording and Analytics

Monitor and review your calls with built-in recording features. This is especially useful for training and resolving disputes.

• Automatic call recording – Record all incoming and outgoing calls automatically.
• Secure storage – Store recordings securely with unlimited storage.
• Call analytics – Use analytics to track call volume and team performance.

Virtual Phone Numbers

Talkroute provides toll-free and local virtual phone numbers to help businesses establish a professional image and expand their reach. With a virtual number, customers can call you from anywhere, and you can route those calls to any device.

• Toll-free numbers – Make it easy for customers to reach you without long-distance charges.
• Local numbers – Build trust with local customers by using numbers that match their area code.
• Port your existing number – Keep your current business number and move it to Talkroute.

Virtual Receptionist

The virtual receptionist feature makes your business look more professional by automatically greeting and directing callers. This ensures calls get to the right department or person without the need for a live operator.

Features include:

• Custom greetings – Create personalized welcome messages for callers.
• Multi-level menus – Set up advanced menus to guide callers through multiple options.
• After-hours routing – Direct calls based on your business hours and availability.
• Directory options – Allow callers to search for team members using a dial-by-name directory.

Talkroute Pricing Plans – Simple and Affordable

Talkroute offers flexible pricing plans to meet the needs of businesses of all sizes. All plans come with no contracts, no hidden fees, and a 100% free trial. Whether you’re a small business or a growing team, there’s an option for you.

Basic Plan – $19/month

The Basic Plan is great for solo entrepreneurs or small teams who need essential calling features. It includes 1 user and 1 number, unlimited calling, text messaging, and video meetings. You also get call forwarding and 24/7 support, so help is always available when you need it.

Plus Plan – $39/month

The Plus Plan is perfect for small teams that need more advanced call management features. It supports 3 users and 2 numbers, making it easier to manage incoming calls. This plan offers single-digit extensions, call menus for efficient routing, simultaneous ring, and live call transfer for seamless communication.

Pro Plan – $59/month

The Pro Plan is the most popular choice for growing businesses. It supports 10 users and 3 numbers, providing robust tools for managing calls. This plan includes call recording, scheduled call forwarding, and reporting tools to help track performance. You’ll also get multi-digit extensions for improved call routing.

Enterprise Plan – Custom Pricing

The Enterprise Plan is tailored for large organizations that need advanced customization and bulk pricing options. It supports 20+ users and 10+ numbers. This plan offers a Service Level Agreement (SLA), dedicated account management, custom reporting, and advanced mailbox options for more control and flexibility.

Affordable, reliable, and simple. See our pricing plans in detail here.

Ready to Upgrade Your Business Communication?

Talkroute is built for growing businesses that need simple, reliable communication without the complexity or extra costs. Unlike Dialpad and RingCentral, Talkroute lets you use your existing devices with no expensive hardware or hidden fees. You get unlimited business calls and texts, plus easy customization—all in one app.

Everything you need is in one place. Handle calls, texts, and video meetings from anywhere. Customizing your phone system is quick and easy, whether you want to adjust call routing, update schedules, or create personalized greetings.

Talkroute makes it easy for your team to stay connected and collaborate without the learning curve of more complicated systems.

Join 100,000+ businesses already using Talkroute to stay connected and grow.

Make your business communication simple and powerful with Talkroute. Sign up for your free trial now!

FAQs About Ring Central vs. Dialpad

Is Dialpad better than RingCentral?

Both Dialpad and RingCentral are popular business phone systems offering useful features like video conferencing, team messaging, and unlimited calling. Dialpad focuses heavily on AI tools, including its Dialpad AI for call summaries and advanced speech recognition.

On the other hand, RingCentral stands out with its RingCentral contact center and a broader range of business communications tools.

While they both perform well, if you’re searching for a simpler, more cost-effective solution, Talkroute is an even better option. Talkroute makes it easier to manage incoming and outgoing calls without the complications of switching between multiple apps.

Who is RingCentral’s biggest competitor?

RingCentral’s top competitors include Dialpad, Zoom, and Microsoft Teams. The RingCentral vs dial-pad debate is common since they offer similar features like video calls, call forwarding, and team messaging.

However, Talkroute stands out as a strong alternative by offering a more user-friendly experience for handling business calls and call recording without unnecessary add-ons that can complicate workflows.

What is better than Dialpad?

Dialpad offers strong AI-driven features like its AI contact center and call summaries, but not every business needs all the bells and whistles. If you prefer a simpler solution with reliable features like basic call logs, call forwarding, and unlimited domestic calling, Talkroute is a smarter choice. It focuses on what businesses truly need: clear internal and external communications without the hassle of managing multiple platforms or the steep learning curve.

What makes RingCentral different?

RingCentral offers a robust set of tools for business communications. Its RingCentral app combines video calls, team messaging, and call recording in one place.

It’s designed for businesses that require comprehensive solutions for both internal and external communications. Unlike simpler systems, RingCentral caters to larger organizations that need advanced features like the RingCentral contact center.

For businesses that want flexibility without overwhelming features, Talkroute is a perfect alternative, giving you everything you need for your incoming and outgoing calls without unnecessary complexity.

Overall, RingCentral, Dialpad, and Talkroute help businesses stay connected, but each is designed for different needs. So, if you need to find which one is best for you, it is best to do your own research or reach out to them.