Smart Hold – Don’t Miss Important Calls

Many competing services offer users the ability to forward calls to any phone for a set number or “rings”. However, once the established number of “rings” has expired, the call is either disconnected or sent to voicemail. This antiquated method of call forwarding can lead to missed calls and loss of revenue for businesses.

75% of Missed Calls Contact Your Competition Next!

Talkroute introduces our proprietary Smart Hold technology. Smart Hold replicates the hold system found in traditional phone systems and brings those features to the Talkroute Virtual Phone System. Here are some of the key features of Smart Hold:

Stack an Unlimited Number of Calls: Talkroute allows users to have an unlimited number of calls on hold at anytime. Your callers will no longer receive a busy signal or be disconnected.

Hold Time and Destination Settings: Users may set the maximum hold duration and the destination (e.g. voicemail) if the maximum hold time is exceeded.

Realtime Line Placement and Wait Time: Callers will be updated with their place in line and the average hold time.

Hold Music and/or Special Message: Users may choose from one of the music files within the Talkroute account or upload their own music and/or special message for callers to listen to, while on hold.

Talkroute Smart Hold is automatically enabled in all accounts. If you have any additional questions, please contact us at support@talkroute.com

 

 

Smart Hold – Don’t Miss Important Calls