Business VOIP phone systems have become increasingly attractive to small business owners because it’s simplicity & cost-effectiveness as compared to the traditional phone line systems. They also eliminate a lot of on-site hardware.
VoIP business phone systems transform both the outgoing or incoming calls into the digital signal and sends it via the internet, thus converting it to a standard telephone signal to reach a non-VoIP number Via the VoIP virtual phone number, you can also receive incoming calls, place outgoing calls directly from a computer, a regular phone or from a VoIP phone, that is hooked up to a VoIP adapter, as well as the wirelessly via mobile hotspots.
Here are the top successful VoIP business phone system providers in the market
Talkroute is one of the best business phone system available for American and Canadian businesses. It provides the most user-friendly and intuitive system that is capable to manage business calls from the computer and mobile apps. Talkroute uses state of the art technology to route calls. It is the most popular enterprise phone system due to the quality of calls it provides.
Talkroute provides almost every feature and functionality which is possibly required by any small or medium-sized business. Some of the functionalities which are widely used are- ability to make calls without the internet, call recordings, call transfer, unlimited local calls, call forwarding etc.
It is recommended by various experts from VoIP domains to use Talkroute as a business phone provider if you have a small size business as it doesn’t require any installations and you can go live with the system instantly. The best part is that they provide a free trial for a week to users to get acquainted with the system before they make their final decision.
Mitel provides a combination of VoIP business phone systems with both the cloud and on-site services. Both of these options offer businesses a way to easily organize call centers and customer service departments as well. Mitel also integrates directly with the cloud and VoIP phone systems with the help of traditional telephone service.
Mitel is a good solution for businesses that have large call center services. Because they offer the traditional phone system equipment for the in-person customer service staff, that equipment is feature-rich and provides options for the customers to call back, webchat integration and universal queuing. Apart from that, Mitel works well with many other third-party apps. They also cater to the need for a vanity number.
Mitel provides customizable plans, with the prices ranging from around $30 to $60 per user per month. Moreover, there are some of the additional charges for the call center supervisors and agents. But the installation part is free when you buy the equipment.
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled depending on the features that you will be requiring and your needs. These may even range from the $25/user/month to $50/user/month, but there is a discount for those who opt for the annual plans. There is also a custom plan which is available by-quote for those who have much more specific business phone needs.
VoIP Logic is a Platform as a Service – VoIP business phone system provider, which is owned by BroadSoft Inc. It’s main call center product is the Call Center with the Call Recording PaaS. This is the most flexible platform that can be easily implemented for the contact centres and different sized businesses. It is made up of more than 10 service partners to allow the users the perfect mix and match options. The service provides features such as the Priority Queuing, Overflow Call Routing, Real-Time Dashboard, Call Escalation and Skills-Based Routing.
Allworx is a VoIP business phone system provider for small and medium businesses. It is owned by Windstream and now even counts more than 30000 customers in a wide range of industries.
It started as an engineering firm with the General Electric, Emerson and Kodak as clients which required a virtual phone system. Since none of their options/requirements met their needs, in the end, they built their own. This event led to the company debut in VoIP in the year 2003.
The Allworks Automatic Call Distribution is their leading and most prominent call center solution, with features like the round-robin distribution, agent monitoring, linear priority, superior queue management system and visual queue alarm notifications.
Ooma Office is a VoIP business phone system that is built specifically for the enterprises. It has a wide range of suite phone office features which includes the virtual receptionist, virtual fax, call park, ring groups, call transfer, intercom, voicemail and much more. There are lots of mobility features too like the SMS messaging, call forwarding system, option to manage your phone online and many others. The system provides a flat rate of $19.95 for each user per month. There is no need to sign any contract, and you can scale up or down anytime. There are some of the add-ons too for extending the service and capacity of the Ooma Offices.
OnSIP is a cloud-hosted VoIP business phone system which can be customized and configured without the need for any of the new equipment. It integrates with many of the third-party apps and offers a straightforward call centre experience.
OnSIP works with the existing communication system, so that you may not need to upgrade to any of the new equipment. Moreover, OnSIP’s customer service team is available to answer the queries 24/7.
OnSIP plans can proceed in two ways: By the user or by the minute. You can choose an unlimited plan according to your business requirements. Pricing starts at $50/month, but an additional per minute or per user fees can be added to the top of it. There is also an option to customize the plans by adding or subtracting features.
AirCall is a VoIP business phone system that is being used by more than 2500 customers across the globe which includes large enterprises such as the Pipedrive, Birchbox, Uber, and SeatGeek. It enables the users to place and take calls anywhere, instantly obtain numbers in more than 40 countries as well as to route calls without any hassle. They offer a plan with $40/user/month and $70/user/month, respectively. You may also look for their annual billing option, which is available at the discounted price.
8×8 is a VoIP business phone system known for it’s international and reliability calling options. The company also provides plans for unlimited calling, faxing and texting. It is popular with the companies that need the overseas communication. It also offers the option for virtual phone numbers.
BroadVoice is a cloud-based VoIP business phone system that caters to the client as well as the inter-company collaboration communications. Their technology auto-updates, so that you don’t have to purchase a new phone system to keep up on the latest technology part.
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.