For businesses who have traditional phone systems in their offices, the ability to transfer a call is something they take for granted, and for new businesses today who are running their businesses from a cell phone, they find a way to make due without that feature.
The point is that live call transfer is more important than we realize. Customers expect that you have it, and it should always be available and easy to use.
Don’t Underestimate the Importance of a Transfer Feature
As a new business looking for the right phone system for their company, you may not think about how often you will use live transfer. Even if you only have a couple of employees, you’re going to need to be able to transfer customer calls, as well as transfer calls internally between employees.
For one thing, you can’t ask customers to hang up and call back with a different number because you can’t transfer them directly to that person or department. Of course, that would only take them a few more seconds, but it doesn’t matter.
First of all, they can easily forget the number you just gave them or fail to write it down, but the main problem is that they will consider it a hassle and decide to not bother with calling back, anyway. You always want to make the caller’s experience as simple and painless as is humanly possible. They expect to be treated like royalty, and it’s good to remember that.
Think about how many times you’ve had to refer a caller to someone else or to a specific voice mailbox. If you were to tell those people that they had to hang up and call back to a different number to reach the person they needed to reach, every time it happened, you would lose a lot of customers.
It Needs to Be Easy to Transfer a Call
Such a routine function as transferring a call should never be complicated. It’s like if you had to use a separate app on your phone to send a text message after you wrote it. People wouldn’t even want to text anymore because it was so annoying.
The truth is that you’re going to use live call transfer a lot, so it should be quick and easy to do it. Even while many traditional phone systems, virtual systems, and others have a transfer feature, some of them aren’t user-friendly. With traditional systems, the user might need to push multiple buttons on their desk phones to make it work.
Virtual systems and phone apps sometimes require the user to click around on the app to complete a transfer. Employees often don’t remember how to use the transfer feature, and that’s a problem because if it’s not quick and easy, mistakes can be made and calls lost.
Call Transfer is No Longer Only on Expensive Systems
In the past, small businesses sometimes couldn’t afford to have a call transfer feature because the technology that is available today didn’t exist. That is, the technology that made it possible to add professional features to a cell phone, or any other type of phone, wasn’t made available until virtual phone systems were developed.
Before that, the only way you could transfer live calls was if you had the typical, traditional office phone system with wired networks and desk phones. Small businesses just starting out may not have been able to afford installing one of those systems, but they instead probably only had whatever their cell or landline phone came with.
This dilemma isn’t an issue anymore. Now, a business can add all kinds of professional features like live transfer, extensions, a call menu, on-hold music, and a lot more than that, even if they only have a single cell phone.
The live call transfer feature with a service like Talkroute is every bit as capable and reliable as that of a traditional provider like AT&T or Comcast, at a fraction of the cost. What’s even better is that employees can transfer calls from anywhere, whether they’re using a cell phone, landline, or any other type of phone.
Live Call Transfer with Talkroute
With Talkroute, a full-service virtual provider, you get every feature of a traditional phone system, and even more than that. One of the best investments you can make for your small business is to ditch the landline and switch to a virtual provider like Talkroute, and it’s absolutely free to try, to see if it’s a good fit for your business.
The first advantage you’ll find with Talkroute is that you can transfer calls with the same efficiency that you can with a traditional wired office system, and your callers will never know that you’re using a cell phone.
Secondly, you can transfer calls to anywhere, not just to a person. You can send a transfer to an employee’s phone, a voice mailbox, back to the main menu, or even to a specific menu option on your call menu (auto attendant, or phone tree).
All of those destinations have their own unique transfer codes, so that you can send a live call anywhere, at any time. You can use either a “blind transfer” or an “attended transfer”.
A blind transfer means that you simply send the call to someone and hang up. Using an attended transfer lets you speak to the person to whom you’re sending the call first, before you pass the call to them and then hang up. You also have the ability to play music or a recorded message for the caller during the transfer while they are waiting.
If you’re running your small business from a single cell phone or a standard landline from the phone company, then you don’t have to do without professional features like live transfer any longer.
Using a professional-grade virtual phone system like Talkroute gives you access to live call transfer and many other features that are essential to running a business, without having to pay a premium for it. If you’re skeptical about how well it actually works with nothing more than a cell phone, then you can try it out for free.
The technology we have today for telecom makes it possible to do everything you could with an expensive office phone system, no matter what type of phone you’re using.
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.