8 Dialpad Alternatives And Why They’re Better for Your Business

Dialpad is a well-known business phone system, but it’s not the right choice for everyone. Some businesses look for other options for many reasons.

If you are one of the people who want to find a good alternative to Dialpad, then you’re at the right place.

In this blog post, we will go over the best Dialpad alternatives, compare pricing, and more.

Why Are Businesses Switching from Dialpad to Other Systems?

Dialpad is a cloud-based phone system that helps businesses make and receive calls using VoIP.

It comes with the usual call center features such as call recording and virtual phone numbers. Businesses can use it on desktop or mobile apps, so they can stay connected from anywhere.

Dialpad also includes AI-powered tools, such as real-time transcription, call analytics, and automated summaries. It supports video calls, team messaging, and works with Google Workspace and Microsoft 365.

However, customers have found certain fallbacks on Dialpad that have pushed them to find better alternatives, such as:

Delayed or Missed Call Notifications

A lot of users say Dialpad doesn’t always let them know when they get a call. Sometimes, the phone rings an hour late, or the call just shows up as missed without ever ringing. That’s a huge problem if you’re waiting for an important call.

Missed calls like these can hurt customer engagement and lead to lost trust or missed sales. If you rely on phone calls to stay connected with customers, this issue can get in the way.

Poor Customer Support Response Times

When something goes wrong, people expect quick help. But with Dialpad, many users say customer support takes too long to respond. Some even have to restart their whole computer just to get the app working again. That’s not ideal when you’re trying to run a business.

Call Quality and Connection Issues

Some users say their calls drop out of nowhere, the audio cuts in and out, or the other person just can’t hear them. Imagine sitting on hold forever, finally getting through, and then, silence. That’s beyond frustrating for anyone who relies on phone calls to get things done.

Frustration With AI Transcriptions

Dialpad’s AI transcription sounds great in theory, but some users say it doesn’t always get things right. It adds words that weren’t said or even throws in curse words. If you’re counting on accurate call records, that’s a big issue.

Billing and Cancellation Issues

Canceling should be simple, but some users say Dialpad makes it harder than it should be. Even after they get confirmation, they still end up getting charged. Others say they have to contact support just to cancel, which feels like an unnecessary hassle.

Limited Language Support

If you need to handle calls in more than just English, Dialpad might not be the best option. Users who make Spanish-language calls say the system gets the transcriptions completely wrong. That can be a dealbreaker for businesses with multilingual teams.

Feature Changes and Unexpected Pricing Updates

Some users sign up for Dialpad expecting certain features, only to find out later that those features now cost extra. Others were frustrated when Dialpad changed its SMS pricing, taking away unlimited messaging.

No one likes surprise charges, especially businesses trying to stick to a budget.

Setting up a business number has never been easier. Watch our demo to see how Talkroute works.

Top 8 Dialpad Alternatives You Should Check Out Today

Now, let’s look at Dialpad’s top competitors in the market and what they offer your business!

1. Talkroute

Talkroute is a virtual phone system designed to help businesses manage calls, texts, and video meetings from anywhere.

With apps for desktop, mobile, and web browsers, you can take business calls, send texts, and host meetings using the devices you already have.

Unlike Dialpad, Talkroute focuses on giving businesses full control over their phone system with easy customization, unlimited calling, and no need for extra hardware.

Whether you’re a solo entrepreneur or running a growing team, Talkroute gives you the tools to stay connected with customers and team members without the need for expensive hardware.

Key features

• Call forwarding & routing – Forward calls to mobile phones, landlines, desktops, or any device with a +1 country code.
• Business texting – Send and receive SMS and MMS messages from your business number, including toll-free and local numbers.
• Video meetings – Host virtual meetings with up to 100 participants, share screens, and use a whiteboard for collaboration.
• Voicemail management – Access voicemail from email, apps, or a browser with unlimited storage and voicemail transcription.
• Custom call paths – Create unique call routing flows for business numbers, menu options, and extensions.
• Easy setup – No extra equipment needed; use Talkroute on your existing devices.
• Custom greetings & menus – Set up personalized greetings and multi-level menus to direct callers efficiently.
• Text-to-email notifications – Get email alerts with text message details so you never miss an important message.
• Unlimited calling – Make and receive calls without worrying about limits, whether using toll-free or local numbers.
• Dial-by-name directory – Help customers reach the right team members with an easy-to-use directory.

Pricing Comparison between Talkroute vs. Dialpad

Talkroute and Dialpad price their plans differently. Talkroute has a flat monthly fee, so adding users won’t make your bill skyrocket. Dialpad charges per user, which can get pricey fast.

Dialpad’s Basic plan is $27 per user per month. Talkroute is $19 and includes one number, with extra users costing just $5 each. Dialpad, on the other hand, charges $27 for every new user.

For mid-tier plans, Dialpad costs $35 per user, while Talkroute charges $39 for three numbers and keeps extra users at $5. If you need more features, Talkroute’s Pro plan is $59 and includes 10 numbers, while Dialpad offers similar tools only in higher-tier plans.

Customer support is another big difference. Talkroute offers 24/7 help on all plans, while Dialpad limits support based on the plan.

Bottom line: Talkroute’s flat-rate pricing keeps costs predictable, making it a solid choice for growing teams. Dialpad works for smaller teams but can get expensive as you scale.

Best of all, Talkroute doesn’t lock you into contracts or hidden commitments. Try out our free trial today!

The Verdict

While Dialpad is a popular choice, Talkroute provides a simpler and more flexible solution that meets the needs of businesses of all sizes.

With Talkroute, video meetings are easy. You can host up to 100 participants, share screens, and use a built-in whiteboard to collaborate from anywhere.

The phone system is fully customizable, so you can set up call menus, dial-by-name directories, and personalized voicemail greetings. This makes your business look professional and ensures calls go to the right person.

Talkroute also gives you unlimited calling with no extra fees. You get unlimited minutes for toll-free and local calls, so you don’t have to worry about surprise charges.

Voicemail is easy to manage, too. You can check messages by email, browser, or the app. With unlimited storage and voicemail transcription, you’ll never lose an important message.

We’ll help you get started with the perfect business phone number. Chat, email, or call us at 1.800.747.2140

2. RingCentral

Source: ringcentral.com

RingCentral is a cloud-based phone service that lets businesses handle calls, messages, and video meetings all in one place. It works over the Internet, so there’s no need for traditional phone lines or extra hardware.

You can use it on your computer, phone, or tablet, making it easy to stay connected from anywhere. Whether you’re running a small team or a large company, RingCentral gives you the tools to manage communication smoothly.

Key features

• Call routing and forwarding – Direct calls to the right team members so no important call is missed.
• Cloud calling – Make and receive calls over the internet with high-quality audio. No need for landlines.
• Team messaging – Send direct messages and create group chats to keep teams connected.
• Video meetings – Host video calls with screen sharing and chat options for better collaboration.
• Voicemail to text/email – Get voicemails sent as text or email, so you can check them anytime.

Pricing Comparison between Talkroute vs. Dialpad

Dialpad and RingCentral both charge per user, but their monthly pricing differs across plans.

For the basic plan, Dialpad costs $27 per user per month, while RingCentral charges $30. This makes Dialpad the slightly cheaper option at the entry level.

At the mid-tier level, both providers charge the same rate: $35 per user per month. Since the cost is identical, the decision comes down to features and support.

For the highest-tier plan, RingCentral costs $45 per user each month, while Dialpad doesn’t list a set price publicly.

Overall, Dialpad has a lower starting price, but RingCentral offers clear pricing at every tier.

The Verdict

RingCentral is a great choice for larger businesses that need advanced analytics, cloud storage, strong CRM integrations, and unlimited faxing. It also includes multi-site support and single sign-on (SSO) on all plans, making it a good fit for companies with more complex needs.

Dialpad, on the other hand, is a budget-friendly option built for small to mid-sized businesses. It focuses on AI-powered features like real-time transcriptions, meeting summaries, and smart call insights. It’s a modern, easy-to-use platform that doesn’t require a complicated setup.

Recommended reading:

Ring Central vs Dialpad: Which Fits Your Needs Best?

3. Nextiva

Source: nextiva.com

Nextiva is a VoIP business phone system designed for small to large businesses. It offers cloud-based communication tools, including voice calls, video conferencing, and team messaging, within one platform.

With reliable call quality and strong customer support, Nextiva is a suitable choice for businesses that need scalable and easy-to-use communication solutions.

Key features

• VoIP calling – High-quality voice calls with unlimited nationwide calling.
• Auto-attendant – Direct calls to the right department without a live receptionist.
• Team messaging – Built-in chat for internal team communication.
• Video conferencing – Host virtual meetings with screen sharing and collaboration tools.
• Call analytics – Track call volume, customer interactions, and performance in real time.

Pricing Comparison between Nextiva vs. Dialpad

Nextiva and Dialpad both charge per user. Dialpad’s basic plan is $27 per user per month, while Nextiva’s entry-level Digital plan is $20. That makes Nextiva the more budget-friendly option for small teams.

For mid-tier plans, Dialpad costs $35 per user each month, while Nextiva’s Core plan is just one dollar more at $36. So, for this part, RingCentral is the cheaper option, even for just a little bit.

When it comes to higher-tier plans, Nextiva is more transparent about its pricing. Its Engage plan is $50 per user each month, and the Power Suite plan is $75. Dialpad, on the other hand, doesn’t list pricing for its top-tier plans.

If you’re comparing the two, Nextiva has the advantage of clear pricing at every level, while Dialpad starts at a lower cost.

The Verdict

Nextiva works best for businesses that need social media messaging, chatbot support, and tools for handling customer reviews.

It’s a solid choice for call centers and customer service teams that rely on toll-free numbers, advanced call routing, and priority handling. It also connects with MS Teams and CRM tools, making it a good fit for larger businesses.

Dialpad, on the other hand, is a more affordable option for small to mid-sized businesses. It comes with AI-powered features like real-time transcriptions, call summaries, and smart analytics. It’s easy to use and includes AI-driven insights along with CRM integrations.

Recommended reading:

Nextiva vs RingCentral: Which Tool to Choose

4. Ooma Office

Source: ooma.com

Ooma Office is a VoIP phone system designed for small businesses that need affordable and easy-to-use communication tools.

It provides reliable call quality, virtual faxing, and a mobile app, all without the need for complex setups.

Key features

• Virtual receptionist – Automatically answers and directs calls to the right person.
• Call forwarding – Redirect calls to mobile or landline numbers.
• Mobile and desktop apps – Manage business calls from anywhere.
• Voicemail-to-email – Get voicemail messages sent directly to your email.
• Call blocking – Prevent spam and unwanted calls from disrupting your business.

Pricing Comparison between Ooma Office vs. Dialpad

Dialpad and Ooma Office both charge per user.

For the entry-level option, Ooma Office’s Essentials plan is slightly cheaper than Dialpad’s at $19.95. This makes Ooma Office the more affordable choice for small teams looking for a basic plan.

At the mid-tier level, the pricing is almost identical. Dialpad’s plan costs $35 per user per month, while Ooma Office’s Pro plan is $24.95. The small difference might not matter much, so it comes down to which provider offers the features you need.

For the highest-tier plan, Ooma Office provides clear pricing at $29.95 per user per month with its Pro Plus plan. Dialpad doesn’t list a price for its enterprise-level option.

The Verdict

Ooma is the better choice for businesses looking for a simple, contract-free phone system with straightforward pricing.

It includes built-in call recording, team chat, and CRM integration without requiring an enterprise-level plan, making it suitable for companies that need virtual receptionist and hot desking features at a predictable monthly cost.

Dialpad, on the other hand, is a more affordable, AI-powered communication system that offers real-time transcriptions, call summaries, and advanced analytics.

5. Talkdesk

Source: talkdesk.com

Talkdesk is a cloud-based contact center solution designed for customer support teams and large businesses.

It offers AI-powered call routing, automation, and real-time analytics to improve customer interactions.

With enterprise-grade security and scalability, Talkdesk is suitable for businesses that need a powerful and flexible communication platform.

Key features

• AI-powered call routing – Connects customers to the right agent automatically.
• Omnichannel support – Manages voice, chat, email, and social media interactions in one place.
• Real-time analytics – Tracks agent performance and customer interactions with live insights.
• Workforce management – Optimizes staffing and schedules for better efficiency.
• CRM integrations – Connects with Salesforce, Zendesk, and other business tools.

Pricing Comparison between Talkdesk vs. Dialpad

As for these virtual phone systems comparison, Dialpad and Talkdesk both charge per user, but their pricing isn’t even close.

Dialpad is much cheaper at the entry level, with its Standard plan at $27 per user per month. Talkdesk’s CX Cloud Essentials plan, on the other hand, costs a steep $85 per user.

For mid-tier plans, Dialpad’s Pro plan is $35 per user, while Talkdesk’s CX Cloud Voice Essentials plan jumps to $105 per user.

At the highest level, Dialpad doesn’t list a price for its Enterprise plan. Talkdesk, however, is upfront, charging $165 per user for its CX Cloud Elite plan. It also has a premium Experience Clouds plan, but pricing isn’t publicly available.

In short, Dialpad is the budget-friendly option, while Talkdesk is built for businesses that need advanced customer service tools and don’t mind paying for them.

The Verdict

Talkdesk is a better choice for businesses that need a full contact center with omnichannel support, workforce management tools, and advanced analytics.

It’s built for large companies and call centers that need deep integrations, high-level automation, and industry-specific customizations.

Dialpad, on the other hand, is a more affordable option for small to mid-sized businesses. It includes AI-powered call transcriptions, voicemail summaries, and a simple communication system that’s easy to use.

6. 8×8

Source: 8×8.com

8×8 is a cloud-based business phone system that provides VoIP calling, video conferencing, and team messaging in one platform.

Designed for businesses of all sizes, 8×8 provides global communication solutions, including unlimited calling to multiple countries and AI-powered analytics.

With robust security and scalability, it’s a suitable option for businesses that need a feature-rich communication system.

Key features

• Unlimited global calling – Make calls to over 40 countries without extra fees.
• Video conferencing – Host virtual meetings with screen sharing and collaboration tools.
• AI-powered call analytics – Gain insights into call performance and customer interactions.
• Omnichannel support – Manage calls, chat, SMS, and social media messages in one platform.
• CRM integrations – Connects with Salesforce, Microsoft Teams, and other business tools.

Pricing Comparison between 8×8 vs. Dialpad

Dialpad and 8×8 take different approaches to pricing. Dialpad offers fixed per-user rates, while 8×8 uses a mix-and-match system where businesses pay based on the features they choose.

Since 8×8 doesn’t have set pricing, costs can vary depending on the selected features. Dialpad, on the other hand, provides clear monthly rates, making it easier to predict expenses.

The Verdict

8×8 is a better choice for businesses that need a full contact center with omnichannel support, workforce tools, and secure payment processing. It’s great for companies that handle high call volumes and need advanced queue management, AI-powered analytics, and deep integrations with Microsoft Teams and other enterprise tools.

Dialpad, on the other hand, is a more budget-friendly option for small to mid-sized businesses. It offers real-time call transcriptions, voicemail summaries, and AI-powered insights.

7. OpenPhone

Source: openphone.com

OpenPhone is a VoIP business phone system designed for startups, freelancers, and small businesses. It provides a simple and affordable way to manage business calls and texts from a dedicated phone number.

With shared inboxes, team messaging, and CRM integrations, OpenPhone makes communication organized and efficient without the need for extra hardware.

Key features

• Dedicated business numbers – Get a separate phone number for work on your mobile or desktop.
• Call and text from one app – Manage all business communication in a single platform.
• Shared inboxes – Collaborate with team members by sharing call and message history.
• CRM integrations – Connect with tools like HubSpot and Salesforce for better customer management.
• Voicemail transcription – Read voicemails instead of listening to them.

Pricing Comparison between OpenPhone vs. Dialpad

When comparing pricing tiers, OpenPhone starts at a lower price than Dialpad. OpenPhone’s Starter plan costs $19 per user per month, while Dialpad’s entry-level Standard plan is $27 per user per month.

In the mid-level pricing tiers, OpenPhone’s Business plan is $33 per user, which is slightly cheaper than Dialpad’s Pro plan at $35 per user per month.

At the top of their pricing tiers, OpenPhone offers the Scale plan at $47 per user per month. Dialpad’s Enterprise plan doesn’t list a price, so it’s unclear how much it costs to access the highest tier.

The Verdict

OpenPhone is a decent choice if you need a simple, no-fuss VoIP system with affordable pricing and basic call management tools.

It’s good for startups and small teams that want an easy-to-use, remote-friendly phone system. The Scale plan even adds AI-powered call tagging and automation for those who need a bit more.

Dialpad, on the other hand, is a more advanced business phone system with AI-powered features. It includes real-time transcriptions, voicemail summaries, and detailed analytics.

It’s a good fit for businesses that need scalability, CRM integrations, and AI-driven automation, especially for sales and support teams.

Recommended reading:

RingCentral vs OpenPhone: Which One Offers More Value?

8. Zoom Workplace

Source: zoom.com

Zoom Workplace is an all-in-one communication platform that combines video conferencing, VoIP calling, team chat, and collaboration tools.

Designed for businesses of all sizes, it provides high-quality video meetings, phone services, and file sharing, making remote work and team collaboration seamless.

With strong security and AI-powered features, Zoom Workplace is a decent choice for companies looking for a unified communication solution.

Key features

• HD video meetings – Host high-quality video conferences with screen sharing and breakout rooms.
• Zoom Phone (VoIP calling) – Make and receive calls using a cloud-based phone system.
• Team chat – Communicate with teams via direct messages and group chats.
• AI-powered meeting tools – Get real-time transcription, summaries, and smart meeting assistants.
• Seamless integrations – Connect with Slack, Microsoft Teams, and other business apps.

Pricing Comparison between Zoom Workplace vs. Dialpad

Dialpad and Zoom Workplace take different approaches to pricing, especially at the lower tiers.

Zoom has a free Basic plan, which is great for small teams that don’t need advanced features. Dialpad, on the other hand, starts at $27 per user per month for its Standard plan.

For mid-tier plans, Zoom’s Pro plan is much cheaper at $13.33 per user, while Dialpad’s Pro plan costs $35 per user. That makes Zoom the better choice for businesses looking for extra features without a high price tag.

At the top tier, Dialpad doesn’t list a price for its Enterprise plan. Zoom’s Business plan costs $18.33 per user but requires at least 10 users, which might not work for smaller teams.

The Verdict

Zoom Workplace is a better choice if you need video meetings, team chat, document collaboration, and scheduling tools.

It’s suitable for small teams looking for a free or low-cost option with basic video conferencing, plus extras like cloud storage, whiteboards, and AI-powered meeting tools.

Dialpad, on the other hand, is a full business phone system. It offers unlimited calling, SMS/MMS, and AI-powered voicemail transcription.

It’s a better pick for businesses that need call routing, CRM integrations, and AI-driven analytics to improve customer communication and sales.

Recommended reading

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A Better Phone System Starts Here: Try Talkroute Today!

Talkroute helps you manage customer calls, texts, and meetings from one place. With an intuitive interface, strong security features, and full VoIP services, it’s a practical solution for businesses that want better control of their communication channels.

Talkroute lets you make and receive calls from almost anywhere. You can use your mobile device, desktop computer, desk phone, laptop, or even your web browser.

There’s no need for special equipment. You can just download the Talkroute app or log in through the website.

Your business calls, your way. See how Talkroute’s business phone system works.

A Strong Alternative To Dialpad

If you’re looking for a call center software that’s easier than Dialpad, Talkroute is a great option.

Compared to other popular business tools, Talkroute gives you everything you need to handle all your customer interactions without making things complicated.

You get phone system features that help your team stay connected, work better, and serve your customers more easily.

User-Friendly Interface For Any Team

Talkroute is easy to use. The layout is clean, so your team won’t waste time figuring things out. You don’t need tech skills or training to get started.

Everything is simple to set up and easy to manage. Plus, if you ever need help, their phone support is excellent. No confusing menus or long hold times, just real help when you need it.

Clear And Reliable Voice Calls

You can count on Talkroute to give you clear phone calls every time. It works on your phone, computer, or browser.

Your calls will sound professional and smooth. You do not need extra equipment, and you won’t have to worry about dropped calls or poor sound.

Unlimited Video Meetings Included

With Talkroute, you can meet with your team or clients as often as you want. You get unlimited video meetings. You don’t need to install anything. Just send a link, and others can join from anywhere.

You can share your screen and chat during the call. It’s great for working together or staying in touch with customers.

Send And Receive Business Texts With Ease

Talkroute lets you send and receive text messages using your business number. You can use MMS and SMS messaging to stay in touch with customers quickly and professionally. Messages are easy to manage from the Talkroute app or your web browser.

You can reply, check message history, and even get alerts by email when someone texts your number.

It works with both local and toll-free numbers, so you can keep all your customer conversations in one place.

Built To Work With Your Existing Tools

Talkroute works with the tools your team already uses. You don’t have to change how you do things. It connects with many business apps, so your team can stay focused and keep things running smoothly.

Designed To Protect Customer Data

Your customer information stays safe with Talkroute. It has strong security tools that keep calls, messages, and voicemails private. You stay in control, and your customers can trust that their data is protected.

Looking for a better phone system? See how Talkroute makes business communication simple.

FAQs About Dialpad Alternatives

What is similar to Dialpad?

If you’re looking for Dialpad competitors, Zoom Phone, Talkroute, Vonage, and GoToConnect all work well for business communications.

These options include unlimited calling, visual voicemail, web chat, video meetings, robust analytics, and team messaging with easy-to-use apps.

These phone systems may offer better productivity tools, task management features, improved tracking of the customer journey, and other tools that businesses can use to work faster and stay organized.

What is the disadvantage of Dialpad?

A common complaint with Dialpad is that some of its advanced features can feel too complex for small businesses.

While it offers strong AI features and unified communications tools, things like call queues or routing features might overwhelm non-technical users.

There are also mixed reviews about customer experience and occasional call issues that affect customer communications.

What is the difference between MightyCall and Dialpad?

MightyCall focuses more on being a virtual phone system for small businesses, with a simple setup, good call quality, and fewer advanced telephony features.

Dialpad, on the other hand, is a unified communications platform that combines phone calls, video calls, team messaging, and AI features.

If you want a middle ground, Talkroute is a better pick. It gives you more control and handles call routing management features, outbound calls, and multiple departments in a way that’s easier to manage.

Is there a free version of Dialpad?

No, Dialpad doesn’t offer a free version, only a limited trial. After that, you need to pay per user for access to key features like unlimited calling, video meetings, visual voicemail, and call recording.

Talkroute is a compelling dialpad alternative and may be a more cost-effective option for sales teams and small businesses, with flexible pricing, automatic call recording, reliable service, and strong support for all your customer communications.