5 Best Virtual Phone Number Services for Small Business & Enterprise

Trying to find the right virtual phone number provider for your business? You have come to the right place.

We have evaluated and compromised a list of the best options available when it comes to registering a new business phone number.

But first, let’s address a few frequently asked questions about virtual phone numbers:

What is a Virtual Phone Number?

A virtual phone number, also known as a DID or access number, is a telephone number that is not directly associated with a telephone line. These numbers are often programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client; either Landline, Mobile, or VoIP.

Virtual phone numbers can be registered with a local or toll-free area code & can be customized to provide the perfect vanity number.

How Does a Virtual Phone Service Work?

A virtual phone service works by connecting your business phone number to devices like smartphones, laptops, or desk phones through an app or software. This system allows you to:

• Make and receive calls – through an internet connection.
• Use advanced features – like call forwarding, voicemail-to-email, or auto-attendants.
• Manage your communication – from any location with internet access.

This type of service eliminates the need for physical phone lines, making it a perfect solution for businesses with remote workers or those operating from multiple locations.

Recommended reading:

How to Turn Your Cell Phone Into a Business Phone

No virtual phone number yet? Get one for your business with Talkroute. Check out our demo today!

Can You Register Multiple Virtual Phone Numbers?

Yes. Virtual phone systems are highly flexible, allowing you to assign different numbers for various purposes or departments.

Here’s how registering multiple virtual phone numbers can benefit your business:

• Separate numbers for departments – You can assign specific numbers for sales, support, and administration to streamline call routing and improve customer experience.
• Local presence in multiple areas – Registering local numbers in different regions allows your business to build trust with customers in those areas while maintaining a centralized communication system.
• Unique numbers for marketing campaigns – Use dedicated numbers to track the performance of different campaigns. For example, if you advertise in two locations, you can assign a unique number to each campaign and monitor where calls are coming from.
• Scalable communication for growing teams – As your team grows, you can easily add new numbers without the need for additional hardware or a complicated setup.

The most popular virtual phone systems available today allow you to have one or more virtual phone numbers.

Talkroute is one of the companies that offer these services. All our plans offer the option to have multiple phone numbers within a single account.

     

Talkroute offers additional local and toll-free numbers for $5 per month each! See our pricing table here.

Are Virtual Phone Numbers the Same as Traditional Phone Numbers?

Yes and no. While virtual phone numbers and traditional phone numbers might look the same to the caller, how they work and what they offer is very different.

A traditional phone number is typically tied to a specific device and location. When you register a local number with your phone company, it’s often linked to a rate center. This rate center determines your area code and may restrict your ability to move the number if you switch providers or relocate to another area.

On the other hand, a virtual phone number provides the same basic functionality as a traditional number but with much more flexibility. These numbers are not tied to a physical device, specific location, or even a single service provider. Instead, they work through internet-based platforms and can:

• Be assigned to multiple devices – such as mobile phones, laptops, or desk phones, allowing seamless communication across your team.
• Move with you wherever you go – since they are not restricted by rate centers or specific carriers.
• Simplify porting and management – making it easier to switch providers without the risk of losing your number.

This flexibility makes virtual phone numbers a better choice for small businesses. They allow businesses to maintain a professional image while adapting to changing needs, such as remote work or multiple office locations.

Recommended reading:

Get a Virtual Phone Number in 2025 – The Ultimate Guide

5 Best Virtual Phone Services for Small Businesses & Enterprise

Let’s look at the best virtual phone system that can completely change how your small business communicates today!

1. Talkroute

Talkroute is a virtual phone system priced and designed for entrepreneurs, small businesses, and growing enterprises.

With Talkroute, there is no expensive hardware to install or maintain. You can set up and run your entire business phone system online with the Talkroute web app.

You also have the flexibility to manage calls, texts, and voice messages with the Talkroute desktop and mobile apps; essentially turning any PC or smartphone into a fully functional business line. Talkroute also works with any existing phones, such as cellular and landline handsets.

Talkroute has every type of virtual phone number available: local, toll-free, and vanity. They also have a unique private inventory of 800 and memorable toll-free numbers.

When it comes to affordability, call management features, reliability, ease of use, or customer support, Talkroute really has you covered.

Key features

• Unlimited extensions: Set up simple single-digit options or multi-digit extensions for your team or departments.
• Customizable call routing: Forward calls to your mobile, desk phone, or computer with options to ring multiple devices.
• Voicemail management: Assign mailboxes to team members, get voicemail notifications via email, and read transcriptions for quicker follow-ups.
• Multi-level menus and submenus: Create call menus tailored to your business, including language options or routing by location.
• Dial-by-name directories: Make it easy for customers to reach the right person in your business with an intuitive directory system.
• User access control: Manage who can access voicemails, extensions, and call recordings. Keep your business secure and organized.
• Cross-device compatibility: Take calls, check voicemails, or text customers from your desktop, smartphone, or web browser. Work seamlessly wherever your business takes you.
• Text messaging: Use your business number to send and receive text messages, keeping communication professional and efficient.
• Call recording: Automatically record calls for training, dispute resolution, or keeping track of client interactions, with no limits on storage.
• Video meetings: Collaborate with your team or clients through virtual meetings that include screen sharing, chat, and whiteboard features.

Talkroute offers 24/7 USA-based internal support on all of their plans. You can reach Talkroute anytime by chat, email, or call at 1.800.747.2140 today!

Pricing

Talkroute starts at $19 per month and is NOT billed per user. There are no additional taxes or hidden fees. Additional numbers may be added to any plan for $5 per month each, and their billing is month-to-month (no contracts).

Pricing tip: Be sure to ask about Talkroute’s 10% off new client and annual plan discounts.

Sign up for our free trial and experience these features easily!

2. Grasshopper

Source: grasshopper.com

Grasshopper is a great choice for small businesses or teams looking for an affordable phone solution. Instead of charging per user, it charges based on the number of phone lines, which makes it a budget-friendly option. It also helps your business appear more professional with its wide range of features.

Grasshopper gives you all kinds of virtual phone numbers—local, toll-free, and vanity. The only issue is that their search tool isn’t very flexible, so finding the perfect toll-free or local number can be a bit tricky.

Key features

• Desktop and mobile apps: Manage calls and messages on your computer or phone.
• Text messaging: Send and receive SMS to connect with your customers easily.
• Call forwarding: Direct calls to the right person or team quickly.
• Voicemail transcription: Get your voicemails in text form for quick reading.
• Virtual receptionist: Handle calls automatically with a professional touch.
• Instant response: Send quick automated replies when you’re unavailable.

Grasshopper offers 24/7 support, but from what we can tell, it is NOT USA-based. You can reach Grasshopper support by phone or email.

Pricing

Grasshopper starts at $14 per month (billed annually at $168) plus additional taxes and fees. They also charge a $19 one-time fee for local number registration and a +$1.50 per month messaging fee.

3. RingCentral

Source: ringcentral.com

RingCentral Office is a popular choice for medium to large businesses that need a robust VoIP phone system. It’s designed for companies looking to install and manage desk phones with enterprise-level features.

While RingCentral offers an impressive range of tools and integrations, it comes at a higher price, making it less suitable for small businesses. However, it’s an excellent option for managing large call centers or replacing physical desk phones.

RingCentral provides different types of virtual phone numbers, including local and toll-free options. Keep in mind that generic toll-free numbers have a one-time $30 fee, and vanity numbers were not available during testing.

Key features

• Voicemail-to-text: Get your voicemails converted into readable text for convenience.
• Team messaging: Collaborate with your team using instant messages within the platform.
• Document sharing: Share files and documents easily with your team.
• Call log reports: Track and analyze call history for better insights.
• Phone rental options: Rent desk phones and conference phones directly through RingCentral.

RingCentral offers 24/7 support, which is a mix of USA-based and overseas-based. You can reach RingCentral support by phone, chat, or email.

Pricing

RingCentral’s plans vary depending on the number of users included in the plan. Its cheapest plan starts at $20 billed annually for 1-5 users, with its Advanced plan starting at $25 billed annually for the same number of users. See their pricing below:

4. MightyCall

Source: mightycall.com

MightyCall is a virtual phone system designed for small and very small businesses. With just over 25,000 users, MightyCall is smaller than some of its competitors, but this allows for more personal support interactions.

Despite its size, MightyCall offers many of the same features as larger providers, making it a strong contender in the list of the 5 best virtual phone number services.

MightyCall provides all types of virtual phone numbers, including local, toll-free, and vanity options. They also have a local vanity number search tool, making it easy to find a number that fits your brand.

Key features

• Custom greeting: Set a personalized message to welcome callers.
• Call screening: Decide whether to answer or redirect incoming calls.
• User extensions: Create extensions to route calls to specific team members.
• Call forwarding: Redirect calls to any phone or device you choose.
• Call recording: Record calls for training or future reference.

MightyCall offers 24/7 support, but from what we can tell, it is NOT entirely USA-based. You can reach MightyCall support by phone, chat, or email.

Pricing

MightCall’s plans start at $20 per month, with their annual billing a bit cheaper at $15. They charge an extra $5 for an extra phone number and $10 for an international number. You can check out their pricing below:

5. Dialpad

Source: dialpad.com

Dialpad is a leader in AI-powered phone systems, offering advanced tools designed to improve efficiency and productivity.

Its AI-driven features include speech recognition, natural language processing, machine learning, and real-time coaching, which help agents work more effectively.

Dialpad is a great option for businesses that prioritize technology and innovation in their communication systems.

Dialpad provides local and toll-free virtual phone numbers, but vanity numbers were not available during testing. While it offers powerful features, some advanced options are only included in higher-priced plans.

Key features

• Call controls: Manage calls with options like hold, transfer, and mute during conversations.
• Voicemail transcription: Get voicemails converted into text for quick review.
• Custom off-hours routing: Set specific call handling rules outside of business hours.
• Mobile and desktop apps: Access your phone system from any device, anywhere.
• Multi-level auto attendant: Create a menu system to route calls to the right departments.

Dialpad offers 24/7 support and is a mix-up between USA-based and overseas-based.

Pricing

Similar to RingCentral, Dialpad is priced per user but at a lower cost. Dialpad starts at $15 per user per month plus taxes and fees. Dialpad includes one local phone number with all of their plans and also offers support for toll-free numbers, but you may only register a local number during registration. Additional local numbers are $7 per month each, and toll-free numbers are $17 per month each.

You can check out their pricing plan below:

Why Small Businesses Use Virtual Phone Services

Virtual phone services have made life easier for small businesses by solving many problems that come with traditional phone systems.

Affordable Communication Tools

Traditional phone systems often come with high setup costs, maintenance fees, and hardware expenses. Virtual phone services, on the other hand, are budget-friendly. Most providers offer monthly plans starting at just a few dollars, which can include features like:

• Unlimited calls – within the U.S. or globally, depending on the plan.
• Voicemail transcription – to quickly read messages without listening.
• Integrated call management – so all features are accessible in one system.

For small businesses working with tight budgets, this affordability allows them to maintain high-quality communication without stretching their finances.

Improved Flexibility

Virtual phone services offer unparalleled flexibility, enabling employees to stay connected no matter where they are. Features like mobile apps and web-based platforms allow calls to be made and received on various devices, such as:

• Smartphones – for on-the-go communication.
• Laptops or desktops – through a web or desktop app.
• Desk phones – for offices that still need physical phones.

This flexibility is especially helpful for businesses with remote teams, traveling employees, or staff who need to work from home. Employees can respond to clients or teammates in real time, no matter where they are, ensuring seamless communication.

Advanced Call Management Options

Even small businesses can appear highly professional thanks to the advanced call management features included in virtual phone services. These features include:

• Auto-attendants – Greet callers with a professional menu and direct them to the right department or person.
• Call queues – Allow callers to wait in line while being updated about their position, ensuring they don’t hang up.
• Voicemail-to-email – Convert voicemails into text and send them to email for easy access.
• Call recording – Keep a record of calls for training or quality assurance.

These tools help businesses provide a better customer experience and reduce the chance of missed opportunities.

Scalability

As businesses grow, communication needs often increase. Virtual phone systems are built to scale with you, allowing you to easily:

• Add new users – for additional employees or departments.
• Introduce new features – such as video conferencing or SMS services.
• Expand globally – by acquiring international phone numbers to establish a local presence in different markets.

Unlike traditional systems, which require significant upgrades or infrastructure changes, virtual systems are easy to adjust through online dashboards, making them simple to scale without significant cost or effort.

Features You Need In A Business Phone System

The best services come with a wide array of tools to help you manage calls, stay connected, and operate professionally. Here are the most important features to consider:

Call Management Features

Call management tools are essential for handling customer calls effectively. The best virtual phone services typically offer:

• Call forwarding – Redirect incoming calls to another number or device so you never miss important calls.
• Call screening – See caller details before answering, helping you prioritize and prepare for conversations.
• Auto-attendant – A virtual receptionist who greets callers and directs them to the appropriate person or department.
• Call queues – Organize and hold multiple callers in a virtual line during busy periods, ensuring no one gets overlooked.

These features not only help manage customer expectations but also make sure your team can handle high call volumes efficiently.

Integration With Other Tools

Integrations help create a unified workspace, saving time and improving productivity. To streamline operations, look for a virtual phone service that integrates with other tools your business uses. Common integrations include:

• Customer Relationship Management (CRM) systems – Connect your phone system to tools like Salesforce or HubSpot for seamless customer data access during calls.
• Email and messaging platforms – Sync calls and messages with Gmail, Slack, or Microsoft Teams.
• Calendar and scheduling apps – Schedule calls and appointments directly from the phone service dashboard.

Mobility Options

For small businesses with remote or mobile employees, mobility features are a must. The best virtual phone services provide:

• Mobile apps – Enable employees to make and receive calls directly from their smartphones.
• Desktop apps – Offer a full suite of features for those working on laptops or desktops.
• Softphones – Software-based phones that work on any device with an internet connection, eliminating the need for physical desk phones.

Security and Reliability

Security is critical when handling sensitive business communications. Choose a virtual phone service that prioritizes:

• Data encryption – Protects calls and messages from unauthorized access.
• Reliable uptime – Look for providers with a 99.9% uptime guarantee to ensure consistent communication.
• Customer support – Access to 24/7 support for immediate assistance with technical issues.

These features protect your business from disruptions and data breaches, keeping communication secure and uninterrupted.

Route calls to the right person every time with Talkroute. Book your demo today!

Simplify Your Business Communication with Talkroute

Talkroute is designed to meet the communication needs of both small businesses and enterprises.

Talkroute is the cheapest option when it comes to registering additional virtual phone numbers. Whether it is an extra local, toll-free, or vanity phone number, they are all $5 per month. Plus, there are no additional taxes or fees!

With its intuitive interface and powerful features, Talkroute keeps your business connected and professional.

Work from Anywhere

Make and receive business calls using your desktop, smartphone, or browser without the need for extra equipment. Protect your personal number by showing your business number, and enjoy unlimited minutes for toll-free and local calls.

Engage With Your Customers Through Text

Use your business numbers to send and receive SMS and MMS messages. Manage conversations effortlessly through the desktop or mobile apps and receive text-to-email notifications to ensure no message is missed.

Collaborate With Video Meetings

Bring your team and clients together with video conferencing for up to 100 participants. Share screens, brainstorm with whiteboards, and join meetings instantly—no downloads required.

Stay On Top of Voicemails

Access and manage voicemails from your email, browser, or apps. Enjoy unlimited storage, personalized greetings, and transcriptions for faster follow-ups, whether you’re a small team or a large enterprise.

Customize Your System With Ease

Adjust call routing, edit schedules, and create custom greetings in seconds. Talkroute makes it simple to tailor every aspect of your phone system to fit your business needs, no matter the size.

Ready to give Talkroute a try? Start a 7-day free trial.

FAQs About Best Virtual Phone Service for Small Business

What is the best virtual phone number provider?

The best virtual phone number provider depends on your needs. Many VoIP phone systems offer features like unlimited calling, video conferencing, and integration with your mobile phone or computer. Popular options include providers that deliver a complete business phone system, allowing you to handle inbound calls and outbound calls and even connect your team for business calls seamlessly. It’s worth looking for a service that fits your budget and includes the tools you need.

Is VoIP worth it for small businesses?

Yes, VoIP is a great choice for small businesses. It’s usually more affordable than traditional phone systems, and it works over an internet protocol, so you don’t need extra hardware. With a VoIP phone service, you can manage phone calls, video conferencing, and even connect with customers using your cell phone or computer. It’s flexible, cost-effective, and ideal for businesses that need a reliable phone system.

What is the main disadvantage of VoIP phone systems?

The main disadvantage of a VoIP system is that it depends on a stable internet connection. If your internet is slow or goes down, it can affect your ability to make or receive phone calls, including inbound and outbound calls. This can be a challenge for businesses in areas with unreliable internet. However, with a strong connection, a VoIP phone service can outperform traditional phone systems in many ways.

How much does VoIP cost per month?

The cost of VoIP phone systems can vary depending on the provider and features you choose. For basic plans with unlimited calling, the monthly cost usually starts around $20 per user. More advanced plans that include video conferencing and a complete business phone system may cost $30 to $50 per user. Since a VoIP system works on an internet protocol, it eliminates many of the fees associated with traditional phone systems, making it a cost-effective option.