Category Archive

Every business knows the frustration of missed calls. Customers get stuck on hold, sent to voicemail, or give up before reaching an agent. And missed connections mean lost sales, lower satisfaction, and fewer chances to build repeat business. For teams already juggling daily tasks, sudden spikes in calls can feel overwhelming. Even if you port your phone number to a reliable phone system, in hopes that this upgrade can help with high call volume, sometimes this isn’t enough. In this article, we’ll walk through six strategies that show you how to manage overflow calls in a way that supports both your staff and your customers. What is Call Overflow? Call overflow happens when more incoming calls come in than your team can handle at one time. It’s common during peak business hours, after a product launch, during seasonal demand, or when a service issue affects many customers at once. When …

Call forwarding is a feature that lets you redirect incoming calls from one number to another so they reach you or your team no matter where you are. This feature helps you keep your business running smoothly even when you are away from your desk. Every call goes directly to the number you choose, so customers and clients can always reach someone who can help them. In this article, we will look at how call forwarding unconditional (CFU) works, how it differs from conditional call forwarding, and ways you can set it up. Conditional Call Forwarding vs Unconditional Call Forwarding There are two ways to forward calls: conditional forwarding and unconditional forwarding. Both are useful, but they work in different ways and serve different needs. Call Forwarding Unconditional CFU sends all incoming phone calls to a set forwarding number (or numbers) without any conditions. Once this call forwarding option is …

If you’re a small business owner who relies on texting to stay in touch with customers, you might have recently run into confusing new rules or unexpected message blocks. You’re not alone — a wave of new regulations known as 10DLC (10-Digit Long Code) is catching countless business owners off guard. Designed to protect consumers from spam and fraud, 10DLC brings new requirements that can feel overwhelming if you’re just trying to keep your business running. So what exactly is 10DLC? In simple terms, it’s a set of standards created by wireless carriers and the messaging industry to regulate business text messaging. It requires businesses to register their brand and any text messaging campaigns with a centralized registry before sending messages using standard local phone numbers. The goal is to ensure legitimate businesses get reliable message delivery while stopping scammers who abuse SMS. While the intention is good, the process …

If you’re a small business owner, you’ve probably heard some unsettling talk lately about 10DLC — fees, registration headaches, compliance rules, and the fear of blocked messages. It can sound intimidating, even scary, especially when you’re just trying to stay connected with your customers. You’re not alone in feeling overwhelmed; many small businesses are worried that 10DLC will make texting harder, more expensive, or even impossible. Let’s clear things up. 10DLC, short for 10-Digit Long Code, is a system carriers use to regulate business text messaging. It requires companies that send texts from standard 10-digit phone numbers to register who they are and what kinds of messages they’re sending. The goal is to protect consumers from spam and fraud while ensuring legitimate businesses, like yours, can keep delivering important updates and promotions reliably. While the new rules might seem like a burden at first, they actually help you in the …

Too many calls at once can overwhelm your team, cause long wait times, and lead to missed customer inquiries. If this happens often, it can hurt your customer satisfaction and damage your company’s reputation. In this article, we’ll share 10 effective ways to tackle high call volume. These tips will help you stay organized, respond faster, and give your customers a better experience. What is a High Call Volume? A high call volume means your business is getting more calls than usual. This increase can happen suddenly or over time. It often means your phone lines are busier, and your team may struggle to keep up with all the incoming calls. This increased call volume usually refers to a spike in inbound calls from customers. It can make it harder for center agents to answer every call quickly. As a result, some customer calls may go to voicemail or stay …

Good communication keeps your business running smoothly. Whether you’re running a small team or a growing company, having the right phone system matters, but setting it up the wrong way can cause problems. In this article, we’ll walk through everything you need to know to avoid those mistakes and get things right from the start. Steps to Prepare for Your Business Phone System Installation Setting up your phone system the right way helps you avoid problems later. When you prepare well, your team can handle every phone call, answer incoming calls during business hours, and avoid missed calls. Here’s how to get ready step by step. Consider Your Business Needs Think about how your team works each day. Do you mostly receive calls from customers? Are there often missed calls when no one is free? Do some calls happen outside of regular business hours? Your answers will help you decide …

Transferring business calls sounds easy, but it can go wrong fast. Maybe you sent the caller to the wrong person. Maybe the line goes dead. Or maybe the customer ends up stuck on voicemail or forced to rely on filing a support ticket that can only be answered hours later. In this guide, we’ll show you how to transfer calls the right way on any device. This way, you can help every customer get to the right contact without any confusion. What’s the Difference Between Call Transfer & Call Forwarding? Call transfer and call forwarding might sound the same, but they work in different ways. Both let you move a current call to someone else, but how and when you do it is not the same. What is Call Transfer? Call transfer is used while you are on the phone with someone. For example, if a customer calls your business …