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  First of all, if you are moving to a new service provider but do not need to keep your existing phone number, then there isn’t much to it—you cancel your old service, and start up with your new one. Although keeping your number when switching providers is not complicated, there are a couple of extra steps to complete the process seamlessly. This post assumes that you are keeping your existing number when you switch to a new provider.   If it’s your only number with them, the losing carrier will cancel your service. Many people do not consider this fact when making the phone service switch. If you only have one phone number with your current provider, and you are taking that number with you to the new provider, then your account with the previous provider is going to be cancelled as soon as you transfer your number out. …

  Most people typically use these two terms interchangeably, and though the carrier and the service provider are in some cases one in the same (this is explained later in this post), it’s important to make a distinction between them because they have two different functions. This article is an attempt to clarify the purpose and function of each entity to avoid any confusion, which could save you a lot of headache when communicating with your phone service.   What Is a Carrier? A phone carrier is the entity that makes it possible to connect our calls. This is what makes it different from a service provider because a provider cannot provide you with phone service without a carrier to connect your calls. They are also referred to as the “underlying carrier”, and they rarely interface with the customer—that’s where the service provider comes in. So, what is the actual …

  Setting up the right phone system for your business does not have to be complicated, and it doesn’t have to be expensive. By utilizing and applying these key elements, you can set up a system that provides everything that is important to your callers.   Voicemail Greeting Most people buy a new phone and take 5 minutes out of their lives to record it quickly and never update it again until the next time they get a new phone. Instead of taking the haphazard approach, it will help to put a little effort into this, as it is a primary point of contact for calls that may be very important to you, professionally and personally. Read more: How to Record a Good Voicemail Greeting: What Your Callers Aren’t Telling You   Callers On Hold First and foremost, your caller will be much more comfortable on hold when they know …

You know when you get a new stereo, and then months later, you figure out things that you didn’t even know it could do? It’s a lot better to know those tricks beforehand, which is why this article contains a variety of tricks and shortcuts that you can use with a virtual phone system to save yourself time, and unnecessary frustration. Route Multiple Menu Options to the Same Phone Not every business has a huge staff of people who are answering phones, wherein the standard structure of each department routing to a different person’s phone line does not apply. You may be the only person answering your phones, in fact, which means you will need a way to offer multiple options for different departments, using only one forwarding phone. All you have to do is simply set your single phone number as the forwarding number for all of the menu …

According to their official mission statement, the Federal Communications Commission is the government agency which “regulates interstate and international communications by radio, television, wire, satellite, and cable in all 50 states, the District of Columbia, and U.S. territories.” The FCC, established in 1934, is subject to Congressional oversight and is “responsible for implementing and enforcing America’s communications law and regulations.” What does the FCC actually do? So that’s the official background of the agency; now, what is it that the FCC actually does—and how does it affect our phone service today? As you’ll see in this article, it is actually working behind the scenes of a number of different aspects of our daily communications. The FCC is the governing body that primarily makes sure that U.S. communications, including phone service of all types, meet a specific set of standards as it applies to various interests such as regulation, policing, infrastructure, …

To set up a great phone system means adding brief audio messages in the right places for your callers to provide information, direct them to the correct person, and even hold their attention so the caller doesn’t hang up before they reach you. These messages come in the form of greetings and announcements that make your business sound and function like a professional phone system. Educate yourself on what each kind of message is called and how it is used, with this quick reference guide of phone system audio sections. 1. Welcome Greeting The Welcome Greeting is an optional greeting that you would place as an initial message for callers which they hear as soon as your system picks up. This audio section is where you can include a basic, “Hello. Thank you for calling,” and a quick identification of your company if you like. The Welcome Greeting is not …

Out of all the trending buzzwords in phone system technology, these are some of the most discussed among businesses. The buzz surrounding professional phone systems is, admittedly, not the most exciting buzz, but if you are a business, the following features and terms are good to be aware of. Virtual Phone Number Phone numbers are prevalent in all of our daily lives, and we have a good understanding of how they work. Virtual phone numbers, though basically no different from normal phone numbers, have only recently become commonly recognized. A virtual phone number is simply a phone number that is not assigned to a specific phone or device but that you can register and own in the same way as a conventional one, as well as dial it to reach someone. Further explanation of virtual phone numbers can be found in this post: https://talkroute.com/is-a-virtual-phone-number-the-same-as-a-standard-number/ On-Premises Phone System This is something …

SMS is quickly becoming a pervasive tool used by businesses, and that’s not only for company to client, but also for employees to message each other. With all these messages flying around, it’s good to give yourself some personal guidelines as to what is acceptable to send in a work text, and what you should never, ever send to a colleague or client. There are no written rules for this (unless your company has its own stated rules for work texting), so these are only common sense suggestions, and some of these may actually be acceptable for you, depending on the situation. It’s good to have some rules. It’s just like when you meet a new romantic interest. Even if you don’t intend to say anything off-color to this person you’ve just met, you may inadvertently send a text that is construed as inappropriate. Most of us have found ourselves …

    The easiest way to understand a virtual phone system is to think of it as a traditional office phone system, with all the features, but without all the equipment. Virtual phone systems have been around for a while now, but many people still have some trepidation about them because they don’t really understand what it is. To clear this up, what follows are a variety of features you find with any professional phone system and how they are handled in traditional vs. virtual systems.   Multiple Live Call Management   Traditional System: A local PBX system is required to facilitate multiple lines, or otherwise a phone for each line. These are connected by hard lines and linked together within an on-site network, normally installed and maintained by an outside contractor.   Virtual System: Talkroute provides a unique “call stacking” feature not available with most virtual phone service providers. …

When a technical issue arises with your phone system, it can be scary. Your phones are something that you don’t really expect to stop working. Maybe it’s because the landlines we had in our homes growing up almost never went down, even when the power was out (landlines have an independent power source); or maybe it’s because we don’t even want to think about missing important business calls. It’s natural to feel anxiety when something isn’t working quite right with your virtual phone system, but there is no need to worry and this is why: Around 95% of the issues that Talkroute users experience with their phone system are due to errors in the setup configuration or user error, which are easily and quickly remedied. The rare cases when there is an actual system issue are typically solved in less than an hour or even in a few minutes, with …