virtual phone system

How Does a Virtual Phone System Work?


It’s actually rather simple.

If you’ve ever worked at a business, or have your own business that utilizes a traditional phone system, then you already understand how a virtual phone system works because the concept is the same.

On-site, traditional phone systems have been the backbone of businesses for a long time, and this kind of network is a precursor to the service provided by Talkroute.

Inspired by conventional networks, Talkroute works along the same principles and offers the same features—except it’s completely virtual, which is why there is no need to buy or install new equipment. It’s 100% in the cloud and works with your existing phones and devices.

Virtual Phone System

Turn Your Desktop & Cell Phone Into a Fully-Functional Virtual Phone System


Just like the conventional phone networks, a virtual phone system manages every call that comes into your business.

Instead of buying a bunch of new desk phones and networking equipment, Talkroute allows you to create a professional phone system by downloading our desktop app to your PC and by routing calls through your smartphone.

Once you’re up and running, you can add every member of your team to the system so that calls are routed to whichever desktops and phones you like, cell or landline.

All of the Features Your Need & More

All of the Features Your Need & More


All of your phones would have the standard features you have come to expect with a business phone system; like hold queues, transfer capabilities, music on hold, voicemail, and of course, a support department to help with troubleshooting and problems or issues you may have.

Additionally, you will now be able to record incoming and outgoing calls, send and receive text messages, create menus of options, dial-by-name directories, customizable schedules and so much more. All from the convenience of your internet browser, PC, and smartphone.

In the past, an enterprise level on-site system was the only way to satisfy this need. Enter the virtual phone system.

Technology has Changed the Game

Technology has Changed the Game


Not every small business can justify spending the thousands of dollars to install a conventional system, and even if they could, there was another problem: It’s difficult to manage calls remotely.

Google Voice was one of the first to recognize this problem, and though they provide a great service, it is still lacking some key features like the ability to handle multiple calls at once and music on hold—basic features of a conventional system.

This has lead to the rise of the professional virtual phone system that focuses on bringing this same technology to businesses and providing teams with the enterprise-level features they require.

remote work employees

Virtual Service is Reliable..


..that is, some virtual service is reliable.

Virtual providers who have solely relied on traditional VoIP are infamously unreliable because it relies on your basic internet connection to connect calls.

This is why Talkroute routes calls through the existing infrastructure used by your carrier, such as AT&T or Verizon.

This kind of phone system, when it is done right, offers businesses the very same capabilities as the classic, on-site network.

A call comes in, the virtual service routes the call to each landline or cell phone belonging to representatives, either through the phone tree provided with your account or directly to the forwarding numbers, and the system manages your calls just as effectively as a classic system.

And while our desktop app does utilize an internet connection to provide voice services, we are making use of the most sophisticated VoIP and WebRTC technologies to ensure the quality and stability of your voice traffic.

Talkroute team

Our Mission


The goal of Talkroute from the beginning was to offer businesses the same experience that they would get from a quality, on-site conventional phone system, without the need for expensive equipment or changes in service.

All of the features listed above, which are basic needs of any phone system for business, are included with a virtual system like Talkroute.

Once you sign up for a free trial, all you have to do is select a new business phone number or port-in your existing number to Talkroute, select what numbers and users to which you would like calls to be routed, and customize the features provided with your account.

With a virtual phone system, your calls are efficiently managed, transforming the phones of everyone on your team into a completely integrated, professional network.



Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.

Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.

StephanieHow Does a Virtual Phone System Work?