Already have a phone system for regular business hours, but don’t have one in place for people who call you after hours? Though Talkroute is a fully-functional business phone system that can handle your daily call volume, you can also use it solely for managing your after-hours calls. This will ensure that you never miss a business call, even when you’re closed.
So, to utilize Talkroute as your after-hours phone system, there are a few different configurations; the configuration you use will depend on your current system. Below you will see how to set this up in 3 different ways:
For a business already using Talkroute as its primary phone system, with only (1) account.
For a business already using Talkroute as its primary phone system, adding a 2nd account for an after-hours system.
For a business using Talkroute solely for an after-hours system.
Use (1) account for both the primary, and after-hours phone system.
In this case, all the features of your account are being utilized during regular business hours, with limited function for your after-hours program. Each Talkroute account already comes with some after-hours functions.
So, for customers calling while you are closed, you can play a custom message for them and connect them to your voicemail. If you prefer, you can disable the greeting and just send callers straight to voicemail.
Set up a primary phone system and an after-hours system, using (2) accounts.
When you have one account to manage calls during normal business hours, and another account for after-hours calls, that means that all features can be used while you’re open, and while you’re closed. This is the preferred method for after-hours call routing.
As there isn’t currently an automation for this setup, what follows is a hack you can use to transition seamlessly from primary call-routing, to after-hours call routing. Before you start, make sure that you have (2) active Talkroute accounts that are up and running.
Normal hours account: “account 1”
After-hours account: “account 2”
1. Set Hours of Operation to “24/7” on both accounts (Delete all time slots).
2. Add virtual phone number from account 2 as a forwarding number on Account 1.
3. Set account 1 virtual number to forward to account 2 virtual number.
4. Create a custom forwarding schedule so that account 1 functions normally during business hours, automatically switches over when you close, and begins to forward calls to account 2.
See how the Scheduled Forwarding feature works, in this helpful tutorial:
Use Talkroute as an after-hours phone system only.
If you already have a phone system that manages your calls during regular hours, then you can add a system for the sole purpose of taking good care of those who call while you’re closed. Utilize all the features of a Talkroute account to provide stellar service for after-hours callers.
The people who call you after you are closed constitute an opportunity to make additional sales that you will miss, without an adequate after-hours program. This is why the provisions described above can be a great asset. If you have any trouble with setup, you can always contact our support team: Submit New Ticket
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 100k entrepreneurs to start, run, and grow their businesses.