Running a business today means dealing with more than just phone calls. Customers expect fast responses, clear communication, and support across multiple channels.
Choosing the right VoIP phone system can feel overwhelming with so many options promising advanced features, AI tools, and seamless integrations.
We’re taking a closer look at two popular platforms, JustCall and Aircall, to help you understand what each offers and how they stack up, and perhaps also offer you a better alternative to both of them.
What Is JustCall?
Source: justcall.io
JustCall is an online phone system that helps businesses bring all their communication into one place. It’s built for sales and support teams that need a simple way to stay connected with customers.
With JustCall, you can make local and international calls, handle messages, and connect with the tools you already use. It also offers AI call features, voicemail drop, and call tracking so you can manage inbound calls more smoothly.
Many industries, from real estate and healthcare to retail and financial services, use it to keep their teams organized and responsive.
JustCall makes it easier for teams to streamline business communication and focus on building stronger customer relationships without juggling multiple platforms.
What Is Aircall?
Source: aircall.io
Aircall is a cloud-powered phone platform that enables businesses to manage calls and centralize their communications in a single hub. It’s built to support better customer interactions and keep everything organized.
It serves as an integrated platform that combines calling, messaging, and analytics to support both sales and customer support teams.
With built-in call center features, Aircall allows companies to handle high call volumes while keeping conversations organized and accessible.
Aircall also supports international calls, helping global teams stay connected with customers across different regions.
The platform integrates with popular business tools like Salesforce, HubSpot, and Zendesk, creating a central hub for managing communication.
Recommended reading
Aircall vs RingCentral: Features, Pricing Plans, & Which to Pick
What Is Talkroute?
Talkroute is a VoIP phone system built to help small and growing businesses manage communication with ease.
It gives you the flexibility to make and receive customer calls from your desktop, web browser, or smartphone, keeping your business number separate from your personal one.
With cloud phone features like call forwarding, voicemail, text messaging, and video meetings, Talkroute keeps your team connected no matter where they are.
Remote teams can collaborate through the platform while handling customer conversations in one place. The system also provides reliable call quality, so businesses don’t have to worry about dropped calls or poor connections.
From local and toll-free numbers to advanced options like custom greetings and call menus, Talkroute offers tools to fit different needs.
It’s designed to make communication simple, scalable, and professional while helping businesses deliver a consistent experience every time they connect with their customers.
Start your free trial and learn why Talkroute is the practical alternative to Aircall and JustCall.
Aircall and JustCall: Comparison of Features
When looking at Aircall and JustCall, both platforms give businesses the essential features needed to manage customer conversations, but the way they deliver these tools differs.
Aircall leans heavily on cloud-based call center features and coaching tools, while JustCall builds more around AI and multi-channel outreach.
Smart Call Routing and Customer Management
Aircall provides advanced smart call routing with IVR menus, ring groups, and time- or date-based rules that let businesses route calls based on language, skills, or availability. This makes it suitable for managing high call volumes in structured teams.
JustCall also offers routing flexibility but adds an AI voice agent. This agent can qualify leads, schedule meetings, and capture missed calls outside business hours, making it useful for teams that need 24/7 support.
Outbound Calling and Productivity Tools
Aircall supports outbound calling with features like a power dialer, voicemail drop, and click-to-dial, which help sales teams reach more prospects quickly.
JustCall provides an AI dialer and auto dialer for large campaigns, plus bulk SMS capabilities. This allows businesses to run calling and text campaigns together, expanding how they reach customers.
Call Recording and Call Monitoring
Both Aircall and JustCall include call recording so teams can review customer calls and improve training.
Aircall takes it further with detailed call monitoring, offering whisper, barge, and live coaching tools that let managers step into calls without disrupting the customer.
JustCall balances this with AI call analytics, automated insights, and sentiment tracking that highlight trends in conversations and give managers data-driven feedback.
Team Collaboration and Integrations
Team collaboration is supported in both systems with features like shared call inboxes, conversation history, and reporting dashboards.
Aircall integrates deeply with CRM and helpdesk tools such as Salesforce, HubSpot, and Zendesk, making it a strong fit for structured sales and support teams.
JustCall also connects with over 100 tools and adds bulk campaign support, appointment scheduling, and APIs for custom workflows, which helps teams who want more flexibility in how they manage customer data.
JustCall vs Aircall: Pricing Comparison
Both JustCall and Aircall use tiered monthly pricing, but the focus of each plan differs. Here’s a detailed comparison of how their plans compare side by side.
Entry-Level Plans: JustCall Team vs Aircall Essentials
JustCall’s Team plan at $39 per user/month includes unlimited inbound and outbound calls, AI transcription, analytics, and integrations with 100+ business tools.
Aircall’s Essentials plan at $40 per license/month provides unlimited inbound calls, call recording, SMS/MMS messaging, call transcriptions, and connects with over 100 integrations.
At this level, JustCall puts more weight on AI support, while Aircall offers SMS messaging from the start.
Mid-Tier Plans: JustCall Pro vs Aircall Professional
The JustCall Pro plan at $69 per user/month adds a power dialer, bulk SMS campaigns, intelligent call routing, queue callback, Salesforce CTI, and advanced reporting.
Aircall’s Professional plan at $70 per license/month also includes a power dialer and voicemail drop, along with advanced analytics, live monitoring, mandatory call tagging, and smart routing.
Both platforms expand outbound calling capabilities at this tier, but JustCall leans into SMS campaigns, while Aircall emphasizes analytics and monitoring.
Advanced Plans: JustCall Pro Plus vs Aircall Custom
JustCall’s Pro Plus plan, which is $109 per user/month, focuses on AI-driven tools. It includes AI call scoring, real-time agent assist, coaching comments, sentiment analysis, and script compliance.
Aircall’s Custom plan requires a 25-license minimum and is priced on request. It builds on the Professional plan with unlimited outbound calls, single sign-on, SLA guarantees, API developer support, and custom onboarding.
While JustCall offers a broader range of AI coaching features, Aircall positions its top plan for larger enterprises that need scale, compliance, and reliability.
Aircall vs JustCall: Pros and Cons
When choosing between Aircall and JustCall, it helps to look closely at what each system does well and where users report challenges.
Both platforms support handling calls, offer integrations with business tools, and provide AI features, but their strengths and limitations differ.
Here’s a view of the pros and cons of each phone system based on their reviews on G2.
JustCall Pros and Cons
JustCall is often praised for its ease of use, helpful call management features, and the ability to connect with international clients. Businesses value its call recording, SMS support, and integrations with popular business tools like CRMs.
Teams also benefit from AI features such as call summaries, sentiment analysis, and real-time agent assist in higher-tier plans. These functions make it easier for a team member to improve performance and manage customer interactions.
Some users note issues with call quality, including occasional dropped calls or sound problems when handling high volumes. Others mention that the onboarding process requires documentation that can be difficult to manage.
While JustCall provides strong AI features, there are limits to workflow automation that may require manual adjustments.
Call management can sometimes feel complex, especially when routing calls during off-business hours.
See the demo and learn how Talkroute offers all-in-one features that JustCall lacks.
Aircall Pros and Cons
Aircall is recognized for its simple setup, user-friendly design, and smooth integrations with CRMs and helpdesk platforms. It provides advanced analytics and monitoring features, giving managers a detailed look at performance.
Call recording, call tagging, and live monitoring tools make it easy to coach team members and keep conversations on track. Aircall also offers AI features such as call summaries and conversation insights, which help teams learn from past calls.
For handling calls across multiple regions, its international number options are considered reliable.
Some users report connection issues and occasional call instability depending on internet quality. Pricing can be a challenge for small businesses, especially as advanced features and analytics require higher plans.
While Aircall supports a broad range of integrations, users note that certain tasks can feel repetitive due to limits in workflow automation.
Others mention that customization around business hours and reporting could be expanded to fit more specific needs.
Watch how Talkroute’s interface is easier for teams compared to Aircall’s complex dashboard.
The Right Business Communication System for You: Talkroute
If you’re looking for the right VoIP phone system, it’s important to find one that actually fits your day-to-day business needs.
Aircall and JustCall both have strong call center and AI features, but Talkroute focuses on giving businesses a complete communication setup without making things complicated.
With Talkroute, you can get toll-free, local, or vanity numbers and manage calls, texts, meetings, and voicemail from one place.
You can route or forward calls based on your schedule, which helps cut down on missed calls and makes sure every customer reaches the right team member. The platform has a user-friendly interface, so your team won’t spend time struggling with setup.
Check Out Talkroute’s Useful Features
Talkroute helps you stay efficient and organized while keeping your customer communication professional with its innovative features.
Call Forwarding and Routing
Talkroute gives businesses the flexibility to forward and route calls to mobile phones, landlines, or desktop apps.
You can set custom schedules, decide which devices should ring, forward calls to secondary devices, and even set the order in which they ring.
For growing teams, this feature helps streamline communication by keeping everyone connected, whether they’re in the office or working remotely.
Text Messaging
With Talkroute, your business can send and receive text messages from toll-free, vanity, or local numbers.
Text-to-email notifications make sure important messages are never overlooked, while permission settings let you control which team members can view or respond.
This level of control adds a layer of security service, keeping customer information safe while giving your staff the tools to communicate more effectively.
It’s a great way to enhance efficiency, especially for teams that handle frequent client inquiries.
Meetings and Collaboration
Talkroute’s video meetings allow up to 100 participants, helping teams stay connected wherever they are.
Features like screen sharing, whiteboards, and file sharing encourage real collaboration instead of just basic video calls.
Whether it’s hosting client presentations or internal strategy sessions, teams can keep projects moving without needing separate platforms.
Apps Across Devices
With Talkroute’s desktop, web, and mobile apps, your team can receive calls, manage text messages, or join meetings from anywhere.
The user-friendly interface makes sure even less tech-savvy staff can get up and running quickly.
For businesses with remote or traveling employees, this flexibility makes sure no customer interaction is missed.
Having one system across devices also makes it easier for managers to support their teams and maintain reliable communication standards.
Extensions
Extensions let callers connect directly with the right department or team member without delay.
Talkroute supports unlimited single-digit and multi-digit extensions, plus submenus and dial-by-name directories for larger organizations. This helps businesses enhance efficiency by cutting down on call transfers and long hold times.
Clear call routing creates a smoother customer experience while making internal processes more structured and reliable.
Call Recording
All inbound and outbound calls can be recorded automatically with unlimited storage. Managers can use these recordings to train new staff, monitor performance, or resolve disputes.
Combined with call analytics, recordings provide valuable insights into how teams handle customer interactions.
This level of visibility improves accountability and helps businesses refine their processes for long-term success.
Voicemail
Talkroute’s voicemail feature includes unlimited storage, voicemail-to-email notifications, and transcription services.
Teams can set up mailboxes for specific departments or team members, making sure messages are always delivered to the right place.
After-hours mailboxes help capture messages when your business is closed, reducing the risk of missed opportunities.
With reliable support and easy access across devices, voicemail becomes a tool that strengthens customer communication rather than a burden.
See Talkroute’s Affordable Pricing
Talkroute gives businesses a straightforward way to get the right VoIP phone system without long contracts or hidden costs. All plans are billed month-to-month, and Talkroute is not billed per user.
Extra phone numbers can also be added to any plan for $5 each, making it flexible for growing teams.
Basic Plan – $19/month
The Basic plan is designed for individuals or small teams.
It includes one number, one mailbox, unlimited calling, text messaging, video meetings, call forwarding and routing, plus access through desktop, mobile, and web apps.
24/7 support is also included to help businesses stay connected at all times.
Plus Plan – $39/month
The Plus plan includes two numbers and three mailboxes.
Along with all Basic features, it adds single-digit extensions, live call transfer, hours of operation settings, and simultaneous ring options.
This plan is suitable for small teams that want more structured call management.
Pro Plan – $59/month
The Pro plan is built for growing businesses. It includes three numbers, 10 mailboxes, and advanced features like submenus, multi-digit extensions, call recording, reporting, scheduled call forwarding, and access to Talkroute’s Voice Studio.
The plan also includes a BAA for businesses with compliance needs.
Enterprise Plan – Custom Pricing
For larger organizations, the Enterprise plan includes 10+ numbers, 20+ mailboxes, dedicated account management, and SLA support.
This plan is designed for businesses that need scale, added reliability, and more advanced support services.
Compare Talkroute pricing with Aircall and see how you save without losing features.
Stay Connected With Talkroute
Ready to simplify how your business communicates? Talkroute gives you everything in one platform: calls, texts, meetings, voicemail, and more.
It is built to match your business needs, helping you streamline communication, reduce missed calls, and make every customer interaction smoother.
Whether you are running a small team or growing into a larger company, Talkroute provides the tools you need without hidden costs or complicated setups.
With affordable pricing, a user-friendly interface, and reliable support available around the clock, Talkroute makes it easy to receive calls, manage conversations, and work together as a team.
Get started today and see how the right VoIP phone system can enhance efficiency and keep your business connected.
FAQs About Justcall vs Aircall
What are the cons of JustCall?
JustCall can feel pricey for small teams since some advanced features are only in higher plans. Users also mention that the setup takes time and that call quality can sometimes drop. Its integrations are useful but not always as smooth as expected.
What is better than Aircall?
The best option depends on whether you value pricing, features, or ease of use most. Compared to Aircall, Talkroute is the better fit if you want simple call routing and video meetings included without paying extra.
What does JustCall do?
JustCall is a cloud phone system that helps teams make calls, send texts, and track customer conversations.
It works well for sales and support teams by giving call analytics, call recording, and CRM integrations. Businesses use it to manage communication in one platform.
How much does Aircall cost per month?
Aircall starts at $40 per license each month for its Essentials plan. The Professional plan is $70 per license each month, while the Custom plan has no pricing listed on its site. Add-ons like Aircall AI cost $9 per license, and Analytics+ costs $15 per license monthly.
Stephanie
Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business and telecommunications.
Stephanie is also the chief editor and contributing author for the Talkroute blog helping more than 200k entrepreneurs to start, run, and grow their businesses.
